Customer Service Representative
Resume:
Farhad Islam
Buena Park, CA *****
ad5y49@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Customer Service Representative
U.S. Bank - Irvine, CA
July 2021 to Present
• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
• Work with customer account information and account changes. In addition,help educate customers about self-service options such as online banking.
• Was promoted to Senior Customer Service Representative within one year. Store Team Leader
CVS Health - Anaheim, CA
September 2009 to September 2020
Responsible for the total, efficient and profitable operations of a CVS Pharmacy. Management/ Customer Service: Supervise, assign and direct activities of the store’s crew; effectively communicate information to store crew and supervisors in an open and timely manner. Assist customers with their questions, problems and complaints;
Merchandising/Presentation: Price merchandise; stock shelves; planogram departments; organize and execute the display and signing of weekly.;
Shrinkage: Control use of register keys, securing door keys, alarm codes, and safe combinations. employee bag checks; lockers secured; receipts for purchases; maintain and react to Electronic Article Surveillance system; ensure price accuracy, using POS Price Accuracy Report and in-store price audits. Operations: Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine; work reserve stock; load and unload deliveries; verify and document billing of merchandise; execute and document merchandise returns and inter-store transfers; operate cash register; execute and document: cash/check pulls, deposits; returned check payments etc.; deliver deposits and secure change from the bank maintain a balanced store fund; schedule daily, weekly activities; prepare weekly work schedules based on store’s budgeted hours; execute weekly payroll. Financial Reporting/Administration: analyze operating reports/documents and make recommendations on how to improve store performance and implement plans; prepare the store for a physical inventory; complete and analyze Business Reviews and develop and execute plans to correct areas needing improvement.
Store Manager
Walgreens - Lakewood, CA
August 2002 to September 2009
Supervised operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Other responsibilities included supervising the control of the store money including register counts, merchandising by planning and implementing sets and resets,analyze inventory trends and supervises inventory management, ensure execution of District Manager operational feedback and implement store organization through proper hiring and placement, scheduling of work assignments and delegation.
Sales Representative
Atlas International - Westminster, CA
June 1994 to August 2002
Responsible for selling of aftermarket automotive body parts to existing accounts, obtains orders, and establish new accounts by planning and organizing daily work schedule . Made cold calls to existing or potential sales outlets and other trade factors.
Skills
• Over 20 years experience in sales and retail management.
• Communication skills
• Load & unload
• Driving
• Cash handling
• Customer service
• Store management
• Planograms
• Upselling
• Sales
• Supervising experience
• Typing
• Construction
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