Customer Support Care

ADEJUMO OLUWASEUNFUNMI SARAH

**, ***** ****** ***** ****** Lagos

081********

PERSONAL DATA

Sex: female

State of Origin: Ogun

Age: 27

OBJECTIVE

Diligent and personable customer service representative and administrative officer seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Ability to keep customers happy and smiling while resolving their issues in the shortest time possible. WORK EXPERIENCE

School Manager

Julliard Academy August 2023-April 2023

• Maintained excellent customer satisfaction with parents, teachers and students.

• Provided customer support through phone calls, whatsapp chat, facebook and Instagram

• Was the face of the school as a front desk officer and first person contact

• Managed all students school fees account and records

• Admitted new entry students and opened them a file.

• Managed all student’s portal activities

• Managed the kitchen activities and ensured all students on lunch were well fed.

• Received and managed complaint from parents, teachers and student Customer Support Executive March 2021-June 2023

Elitec Engineering

• Maintain excellent customer satisfaction and review support tickets for appropriate resolution

• Provide customer support through phone and chat

• Worked with other department to resolve customer issues in a timely manner

• Followed up on companies who are yet to pay up for our services before and after due date

• Served as a point of contact for customer support and complaints

• Maintained appropriate documentation and records of customer interactions

• Proactively gather and utilize customer feedback and suggestion

• Verifies customer requests are accurate and consistent. Call Center Agent sep 2017-Jan 2019

12 Basket

• Managed inbound and outbound calls

• Follow various communication scripts when speaking to a caller

• Handle customer engagements/order

• Ensure customer satisfaction on every order

• Keeping records of all order of the day and making accounts of them

• Improve performance and hit goals.

EDUCATION

BSc. Mass Communication Nov 2011-June 2015

Tai Solarin University Of Education Ijagun, Ijebu-Ode Secondary School Certificate May 2011

Spring land International School Ogun State

National Youth Service Corps

Highway Managers limited

• Administrative intern 2017

Hobbies

• Traveling

• Meeting people

• Having lunch or dinner with friends

Skills

• Problem solving skills

• Emotional intelligence

• Good interpersonal communication

• Team lead

• Clear communication skills

• Time management skills

Professional Skills

• Proficiency in the use of excel

• Proficiency in the use of Ms word

• Knowledge of Zendesk

• Knowledge of zoom

• Marketing and communication certification from Mac Timothy.

Contact this candidate