Customer Service, Accounts Payable, Tax Specialist

MARY SCHUSTER

Choctaw, OK ***** 405-***-**** ad5y3r@r.postjobfree.com linkedin.com/in/mary-schuster-7b858189

PROFESSIONAL SUMMARY

Customer Service and Accounting Specialist with 20 years’ experience. Background in Automobile and Hospitality industries, with expertise in Insurance claims, Titles, Billing and Contracts. Especially effective at problem solving and multi-tasking, working independently as well as in a team. Dependable and honest, with a reputation for being hard working and dedicated.

KEY SKILLS

Customer Service

Management

Accounting

Accounts Payable

Accounts Receivable

Bank Reconciliation

Detail Oreiented

Trustworthy

Dependable

Motivated

Outlook Intermediate

MS Office Intermediate

PowerPoint Beginner

Excel Intermediate

Typing 42 WPM

WORK EXPERIENCE

Paycom LLC – Oklahoma City, OK 9/2020 – 1/2024

Tax Specialist

Maintain semi-weekly, monthly and quarterly tax filing spreadsheets detailing returns to be used, dates to be completed, and special client considerations.

Transmit tax payments due 2 days or more before the due date via prescribed means.

Run semi-weekly, monthly, and quarterly tax audit reports for use in completing tax returns as applicable.

Produce semi-weekly, monthly and quarterly tax returns using audit reports as applicable.

Proofread all returns for accuracy.

File all tax returns with appropriate tax authority.

Maintain current tax rate or frequency for applicable clients ensuring accurate filing and payment.

Adhere to document storage guidelines.

Effectively research, track, and resolve tax issues in a timely manner.

Assume responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management.

Assist other Paycom associates as needed.

Inform management of area activities and of any significant client problems.

Demonstrate initiative by constantly looking for and recommending ways to improve Paycom operations and/or customer service.

Maintain a positive attitude with all Paycom personnel and management.

Adhere to all policies of Paycom including those outlined in the Paycom Employee Handbook.

Assume responsibility for assisting Paycom management with special projects including quarter-end and year-end processing.

Willingly work additional hours as required to meet or exceed all filing / payment deadlines.

Complete projects in a timely and accurate manner as defined by Paycom management.

HYATT HOTEL CORPORATION – Moore, OK 10/2015 – 6/2020

Event Billing Analyst

Onboarded new properties and assisted with Finance transitions to the HSSC.

Reviewed Sales and Catering contracts and set up deposit and payment schedules for up to five hotels across the US. Completed invoices and collected the scheduled payments. Sent credit applications for clients requesting direct billing.

Communicated with internal and external clients by phone and email.

Finalized the final invoices and sent to the client at the conclusion of the events.

Posted payments by credit card and bank reports daily. Coordinated/assisted Collections with the AR team as needed.

Updated current booking notes for bi-weekly reports for the hotels. Successfully performed these duties for up to 3,300 events annually. Worked with the Finance Department on various month-end tasks.

Covered/assisted associates on vacation and covered additional properties when the department was short-staffed. Led on-the-job training for new associates.

DAVID STANLEY CHRYSLER JEEP DODGE OF NORMAN – Midwest City, OK 3/2015-7/2015

Title Clerk

Processed titles for vehicles traded in.

Researched title issues and resolved by contacting the customers or banks for missing documents.

Provided customer service to internal and external customers.

Communicated with vendors and finance department to secure funding.

Followed up on outstanding lien releases. Filed liens with local tag office for lending institutions.

Prepared and sent vehicle contracts to lenders.

Assisted the Finance Department with funding delays.

Prepared and secured court ordered titles, mailed titles to customers.

BOB MOORE AUTO GROUP – Oklahoma City, OK 2014 – 2015

Automotive Contract Clerk

Reviewed car deals to ensure all documents are completed and processed accurately and timely.

Provided customer service to internal and external customers. Filed liens on vehicle titles for financial institutions.

Processed contracts and followed up for funding. Reviewed title documents for trade-in vehicles and sent to title clerks for processing.

Maintained daily outstanding deal and contracts in transit reports, providing title delay or funding delay updates for upper management and controllers.

Coded funding notices for accounts receivables.

MANHEIM TULSA – Sapulpa, OK 2007 – 2014

Accounting Supervisor / Proceeds Manager

Supervised 1-2 employees to prepare and submit ACH payments to the insurance companies and other customers.

Prepared back-up documents to support the net proceed payments for 14 regional locations.

Followed up on accounts receivables from providers.

Communicated with insurance companies to assess inventory solutions.

Obtained lien releases from lien holders to assist title clerks with processing vehicle title.

Coached/mentored management and employees from regional office.

Performed duties as the back-up Office Manager. These duties included handling credit card payments from buyers, completing IRS 8300 financial documents and the daily deposit in the supervisor's absence, and posting internet buyer payments.

EDUCATION

American River College – Carmichael, CA

Completed coursework in Natural Resources, Collision Estimating, 1998-2003

CERTIFICATION

Certificate – Hospitality & Tourism Management, 2020

Contact this candidate