Accounts Receivable Data Entry

SHANEQKA SPIKES

Tuscaloosa, AL ***** 205-***-**** ad5y2q@r.postjobfree.com

WEBSITES, PORTFOLIOS, PROFILES

PROFESSIONAL SUMMARY

Detail-oriented and efficient Billing Specialist and Medical Intake professional with 6 years of experience managing patient information, billing data, and claims processing in high-volume healthcare settings, both on-site and remotely. Proven ability to reduce errors, ensure accurate billing, and enhance patient satisfaction through clear communication and thorough documentation. I have worked with over 100 clients with helping with bill when it comes to getting labs, clinics and billing issues Adept at utilizing remote work tools, ensuring data security and confidentiality, and maintaining high productivity levels in a home-based setting. SKILLS

• Remote Work Proficiency /Medical Billing and Coding/ Claims Processing and Submission/ Data Entry and Verification/ Insurance Verification/ Accounts Receivable Management

• Customer/Patient Service/ Medical Terminology/ HIPAA Compliance

ICD-10, CPT, and HCPCS Coding

• Electronic Health Records (EHR) Software / Data Security and Confidentiality

• Excellent analytical and problem-solving skills

• Exceptional attention to detail and accuracy

• Collections

• Accounts Receivable Expertise

• Billing Systems and Software

• Microsoft Words

• Microsoft Excel

• Microsoft Access

• Microsoft Office

• Negotiation

• Office Procedure

• Task-oriented with Strong Organizational Skills

• Ability to Multitask and Prioritize Workload

• Data Input: Proficient in entering and updating data in various software systems, ensuring accuracy and completeness of information.

• Software Proficiency: Skilled in Microsoft Excel, Google Sheets, CRM platforms, and other database management systems.

• Communication: Excellent written and verbal communication skills.

Team Collaboration: Collaborative team member, experienced in fast-paced, dynamic environments.

• - Customer Service - Communication (Written, Verbal, Listening) - Call Center Operations - Data Entry - Problem-Solving - Process Improvement - Conflict Resolution - Time Management - MS Office Suites - Compliance - Medical and Claim Terminology - Team Collaboration

• Data Collection and Documentation - Healthcare Operations - Regulatory Knowledge - Issue Resolution - Spreadsheet - Call Center Environment

WORK HISTORY

Billing Specialist, 07/2019 – 05/2024

LabCorp– Tuscaloosa, AL(Remote)

• Conducted comprehensive remote billing processes for over 100 patient accounts daily, achieving a 98% accuracy rate.

• Reduced billing errors by 25% through the implementation of stringent quality checks and data verification procedures.

• Liaised effectively with insurance companies, resolving discrepancies and ensuring timely payment; reduced average accounts receivable days by 15%.

• Assisted in transitioning to a new billing system, resulting in a 30% increase in operational efficiency.

• Utilized various remote work platforms and software to ensure seamless communication and data management.

• Demonstrated excellent customer service skills over 3 years, addressing and resolving client queries and concerns promptly and effectively, achieving a 95% customer satisfaction rate.

• Applied in-depth knowledge of COBRA, HIPAA, EDI files, Qualifying Life Events (QLE), and Protected Health Information (PHI) to manage and resolve complex eligibility issues, reducing resolution time by 25%.

• Analyzed large datasets in Excel, creating dynamic pivot tables and charts; provided actionable insights that boosted quarterly sales forecasts accuracy by 20% and optimized inventory management by reducing excess stock by 15%

• Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments. Medical Intake Coordinator, 01/2017 - 06/2019

MEG BUSINESS MANAGEMENT LLC (REMOTE)

• Document Processing & Classification: Received, processed, and classified a wide range of electronic and hard-copy documents, achieving a 100% compliance rate with contract requirements and company standards.

• Managed the intake of an average of 50 patients daily from a home-based setting, efficiently collecting and verifying patient information and insurance details.

• Improved patient satisfaction scores by 20% through prompt and courteous remote service.

• Trained 5 new staff members on intake procedures, documentation, and HIPAA compliance, utilizing remote communication tools.

• Facilitated communication between patients, insurance providers, and medical staff to ensure accurate and timely service delivery.

• Ensured data security and confidentiality while handling sensitive patient information in a remote environment. Customer Service Representative/Data Operator, 08/2014 - 01/2017 ALORICA

• Resolved and inputted provider/client requests into tracking system, consistently meeting or exceeding established quality and productivity standards.

• Provided exceptional customer service, resulting in high levels of customer satisfaction for both internal and external customers.

• Successfully redirected calls and handled routine customer inquiries, leading to an improved call escalation resolution rate.

• Data Management: Accurately input and managed a high volume of data, maintaining a 99% accuracy rate, and contributing to a 25% increase in operational efficiency.

• Software Utilization: Leveraged Microsoft Excel and Google Sheets for data organization, analysis, and reporting, optimizing workflows and reducing entry times by 30%.

• Database Maintenance: Regularly updated and maintained CRM platforms, ensuring the accuracy and currency of all records and contributing to improved customer relationship management.

• Quality Assurance: Conducted thorough reviews of data entries, identifying and rectifying inconsistencies and errors, ensuring adherence to company standards and compliance with data integrity.

• Reporting: Generated and presented weekly and monthly reports, providing insights and recommendations that contributed to informed decision-making and strategy development.

• Collaboration & Communication: Worked collaboratively with cross-functional teams, effectively communicated data findings, and participated in meetings to improve data management processes.

• Tracked customer service cases and updated CRM service software with customer information. EDUCATION

Bachelor of Arts: 05/2017

University of Phoenix

High School Diploma: 05/2011

Name of High School – Parkridge Private School

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