Quality Assurance Business Development

J.K. BROOKS

ad5y1d@r.postjobfree.com 405-***-**** Oklahoma City, US

Summary

Business leader with demonstrated success growing and transforming businesses across a wide spectrum of industries. Critical thinker with the proven ability to solve complex problems and put data-driven recommendations into action. Strategic and analytical, with a motivating leadership style. Superior skills across business strategy, operations, sales and marketing, and financial/analytical functions. Intellectually curious, and uniquely able to combine big picture thinking with data driven insights. Adept at driving internal and external innovation. Proven results in corporate and management consulting business environments.

Skills

Reports and documentation

Project analysis

Staff management

Strategic Planning

Project Implementation

Continuous Improvement

Customer relationship management

Quality Assurance

Sales territory management

Quota benchmarks

Revenue growth

Sales process

Key account development

Consultative and relationship selling

Recruiting and hiring

Sales territory growth

Profit and revenue-generating strategies

Complex project negotiations

Multidisciplinary team leadership

Market and competitive analysis

Financial records analysis

Operating budgets

Business development

Executive leadership

Experience

Cogent Analytics Greensboro, NC

Mangement Consultant

07/2022 - Current

Increased credibility and client awareness by creating technical and non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters

Increased employee satisfaction and motivation through training classes, meetings, and special workshops

Agree with the executive leadership's strategic vision

Used my problem-solving skills to analyze and resolve issues that have an impact on business operations and goal attainment

Led cross-functional teams in analyzing and comprehending the enterprise's operational impacts and opportunities as a result of technological changes

Used on-site observation and personal interviews to identify individual employee strengths

Revamped the operational workflow in preparation for the launch of a new processing platform

Met with internal customers on a regular basis to discuss the status of application development projects, new project proposals, and software- related technical issues

Documented business processes and analyzed procedures to ensure alignment with changing business needs

Improved communication at all levels and transformed company culture into more productive atmosphere

Developed metrics derived from raw company data to track improvements in organizational efficiency

Created analysis models to meet aggressive deadlines for employee benefit plan rollouts

Created and implemented marketing programs and general business solutions that resulted in increased brand awareness, customer traffic, and sales for the company

Implemented user acceptance testing with a focus on defect documentation, bottleneck identification, and test case execution

Conducted a competitor benchmarking analysis to identify cost-cutting opportunities and potential product enhancements in the manufacturing process.

MSC Industrial Supply Co Oklahoma City, OK

District Sales Manager

08/2021 - 07/2022

Oversaw and motivated a sales team to boost revenue by 30% in one year

Converted and closed contracts worth an average of $20M per year with high-value accounts

Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals

Outperformed national customer satisfaction surveys

Devised plans for retaining accounts, giving polished sales presentations, and promoting brands and products

Increased sales by cultivating a performance-driven culture with well-defined individual and team goals

Worked hard to build long-term relationships with dealers and management teams, as well as assist in the resolution of unique business problems

Collaborated with members of the sales team and used my strong negotiation skills to close difficult deals with lucrative clients

Provided consistent, dedicated leadership for a team of 13 sales associates

Am a Sales Agent Recruiter and Manager

By hosting product-focused events, I was able to attract new customers and strengthen existing ones

Increased sales by double digits by networking with customers and prospects across the territory and presenting compelling stories and value propositions

Kept track of trends in customer behavior and purchasing habits, as well as market conditions and competitor actions, in order to adjust sales targets and operational processes

Created and implemented a training program to boost employee productivity and knowledge of the product

Kept track of weekly sales in order to create detailed reports for senior management.

The Home Depot Moore, OK

Merchandising Execution Area Supervisor

08/2020 - 08/2021

Verified that all merchandising standards were maintained daily

Supervised group of 10 associates focused on optimizing distribution of items, merchandising strategies and inventory levels

Contributed to positive, organized store appearance through top notch bay service and project completion/implementation

Identified appropriate solutions to minimize issues and quickly solve problems

Mentored employees and instructed on management of complicated merchandising projects, complex issues and difficult customers

Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager

Served in the place of District Manager when needed

Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top performers to attract and retain top-quality personnel

Organized and updated schedules to optimize coverage for expected customer demands

Delegated tasks to employees based upon individual strengths and experience levels

Reduced process lags by effectively managing 10 staff to ensure optimal productivity

Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections

Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity

Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment

Enhanced sales by implementing merchandising and promotional improvements

Collaborated with internal personnel and clientele to improve store operations and address concerns quickly

Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making

Collaborated with all company departments to ensure cohesive branding and strategic product placement

Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising

Guided and supported 10 staff members to consistently achieve team and personal goals

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies

Maintained safe, organized store by keeping aisles free of merchandise and boxes

Devised, implemented and managed promotions to enhance store profits and drive customer engagement

Displayed merchandise for upcoming sales in visually appealing way

Wrote and submitted reports.

Lowe's Home Improvement Moore, OK

Assistant Store Manager

01/2020 - 07/2020

Developed new hire training modules in collaboration with HR

When the general manager is not present, I am in charge

Promoted and supported strong relationships with local community organizations in the surrounding area

Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork

Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered

Looked over sales and gross profit reports to see what options there were for expanding the market

Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies

Instructed the team on how to use effective upselling and cross-selling strategies

Demonstrated company core values such as respect, honesty, integrity, diversity, inclusion, and others' safety as a role model

Was in charge of training and supervising associates in customer service and sales techniques

Inspired and motivated employees to achieve high levels of performance

Evaluated job applications and made hiring recommendations in order to recruit the best candidates for key positions

Examined performance data in order to track and measure productivity, progress toward goals, and activity levels

Provided weekly work schedules to employees to accommodate business demands and vacation requests

Safeguard all of the company's assets

Assisted in scheduling and delegating tasks in order to meet coverage and service demands

Worked with department heads to identify opportunities, come up with timely solutions, and develop action plans

Conducted research to address productivity and employee needs, resulting in higher employee morale

Answered questions about store policies and concerns to support positive customer experiences

Encouraged associates to grow professionally and develop their talents to improve performance in all areas

Make sure that all store opening and closing procedures are followed to the letter, and that all associated paperwork is kept up to date

Worked as a floating manager-on-duty, or MOD to cover a shift shortage

Coached and developed store associates through formal and informal interactions

Honed my product knowledge to the point where I was the go-to person for major sales and vendor negotiations

Was in charge of teams that planned, implemented, and executed merchandising and operational initiatives

Collaborated with store visuals to create and implement merchandising plans that ensured weekly profitability.

JGB Distribution Partners Newcastle, OK

CEO

08/2012 - 12/2019

Optimized supply chain to reduce materials costs and improve distribution

Increased company revenue through focus on customer service

Executed on-time, under-budget project management to adhere to project road map

Established new inventory management system to ensure on-shelf product availability

Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success

Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks

Created new sales tools and processes to help staff members improve customer service offerings

Directed and oversaw project to ensure optimal store condition at all times

Dura-Med Solutions Tuttle, OK

Director of Operations

08/2003 - 07/2012

Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets

Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date

Performed forecasting in order to identify potential changes and issues in the supply chain business

Tracked and analyzed the establishment's profitability and key metrics in order to increase overall profitability and attract new customers

Conducted supplier risk management for the customer risk management program

Set aggressive goals for employees in order to boost motivation and drive company success

Effectively controlled the release of proprietary and confidential information for general client lists

Used forecasting to figure out what changes needed to be made in the supply chain

Created site budgets and prepared quotes for new products and services

Maintained a high level of professionalism and calmness with all personnel even in high-stress situations

Communicated best practices among all companies, business executives, and site leadership teams to ensure alignment

Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak

Kept track of trends and suggested improvements to the company's product offerings in order to both challenge and refine them

Devised new marketing strategies to increase customer numbers and market penetration while also improving engagement and driving growth

Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning

Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands

Manufacturing service agreements and quality standards were negotiated by me

Was in charge of the supply chain and assisted with tech transfer projects, batch release testing, change management, and customer complaint resolution

Assessed suppliers in order to ascertain delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency

Oversaw site investigations, reported problems, and escalated those that needed more help

Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Education and Training

University of Oklahoma Norman, OK

Bachelor of Arts in Business Administration

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