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Customer Service Shift Lead

Atlanta, GA
May 26, 2024

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Williams Jada Williams

**** ******* **

Atlanta, GA 30349


Skills Teamwork, Decision making, Problem-solving, Cash register operation, Order packaging, Customer service, excellent communication, basic math skills, and a quick learner.


Unique Kreations, / Party decorator

May 2020 - Current, Atlanta, Georgia

-i’m the owner and I create unique flower bouquets and unique gifts. I also decorate party’s. I assist my customer needs and interests for activity planning, demonstrated material and equipment used to recreational users Sambazon / Shift lead

January 2024 - May 2024, Atlanta airport

-Trained new employees, cashed out customers, cleaned, and prepped McDonald’s/ Cashier

July 2023- October 2023, Fairburn, Georgia

-Gave customers full attention and attended to their needs, Bagged, boxed or wrapped products for customers, Balanced cash drawer at beginning and end of each shift, Recaptured sales from dissatisfied customers by listening and resolving problem, Totaled purchases and accepted payments using touchscreen register system

Zaxby’s / Cashier

July 2022 - October 2022, Eastpoint, Georgia

- Maintained clean, organized and well-stocked checkout areas with regular, attention to displays, Resolved guest issues by working with customer service leaders and areas managers to meet individual needs, Addressed customer questions and complaints with professionalism, Engaged customers in pleasant conversation while completing dash register transaction Burger King / Cashier

September 2021 -May 2022, Colorado Springs, Colorado

-Took customer food and beverage orders at the drive-thru and counter, Received and processed customer payments, Kept the work environment neat and clear, provided information to customers on products or services, Engaged customers in pleasant conversation while completing cash register transactions, Addressed customer questions and complaints with professionalism, Covered multiple store areas by cross-training in different roles, and Kept customers happy by quickly processing payments and bagging purchases.


Langston, Hughes high school/ high school degree

August 2022 - May 2024, fairburn, Georgia

Georgia military college/ Associates degree

January 2023 - May 2024, Fairburn, Georgia

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