Human Resources Customer Service

Human Resources Manager and Army Veteran with a Secret Security Clearance and 4+ years of proven

experience in directing personnel, resource management, and adhering to regulations, balancing multiple projects all while still maintaining a focus on subordinate professional development. Accomplished measurable results while leading teams in a dynamic, fast-paced environment. Possess a comprehensive background in Operations Management, Human Resources, Executive-Level Support, Office Management, File Management, and Finance. Comprehensive experience drawing on cross-industry experience, sustainable strategies, thorough market analysis, collaborative brainstorming, and concentrated focus on process improvements. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology. Organizational Leadership: Proficient in managing and leading teams and individuals, clear communication and organization and always taking initiative.

Human Resources Management: Proven track record of accurately completing research, reporting, information management, human resources, and management efforts within time and budget requirements. Highly focused and results-oriented in supporting complex, deadline-driven operations; identified goals, priorities and resolved issues in initial stages.

Administrative Support: Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Knowledge of business and management principles of business communications including letter formatting, memorandums, and reports. Cencora

Customer Service Representative, Remote Contractor Lead nation-wide operations, achieving growth of 120% in two years. Spearheaded the development and implementation of subscription video-on-demand over-the-top streaming products. Improved employee retention by adopting a new internal communications methodology and restructured employee benefits. Conducted outbound calls to low-volume accounts to ensure excellent service. Initiated monthly service calls to specific low-volume accounts. Updated existing customers on new programs, products, and services. Assisted customers with inquiries and resolved issues promptly. Coordinated with field sales associates for special orders and quotations. Collaborated with warehouse associates for smooth order processing. Processed orders via phone, fax, email, and verbally. Provided accurate assistance to customers; escalate complex issues courteously. Performed data entry for order processing and inquiries. Assisted customers with backorders and maintain open order reports. Communicated effectively with all departments and field sales associates. Acted as a liaison between customers and field sales associates. Made suggestions for improving customer service operations. Adhered to company policies, procedures, and safety regulations. Performed additional duties as assigned.

Oct 2023-Apr 2024

HUMAN RESOURCES MANAGEMENT ADMINISTRATIVE SUPPORT CUSTOMER SERVICE 980-***-**** · ad5y0l@r.postjobfree.com

Horizon City, TX 79928

Ayo Walton

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

United States Army Fort Bliss, TX 2017 – 2021

Assistant Human Resource Manager

Managed large Human Resources Departments of over 250 personnel; fostered teamwork, pride, and mission accomplishment while affecting complex pay and benefit entitlements to 3,000+ personnel. Revitalized the organization Human Resource office Standard Operation Procedures and Human Resources Information Systems (HRIS) increased productivity by 70% Oversaw and coordinated 200+ employees, by improving the onboarding and orientation program for new employees and supervisors, developed a more knowledgeable and effective process for all team members

Provided guidance and interpretation on critical and non-critical Human Resources policies and standard

operating procedures for 200 + employees and supervisors Oversaw the quarterly processing of payroll for 200+ employees, including a review of specialty pay and vacation compensation without incident

Developed and implemented standard operating procedures for an array of unit activities, including an in-processing system that improved unit manpower within the company by 50%, enabling the unit to focus on the mission at hand

Oversaw human resources, payroll, training, interviewing, and personnel record management duties; planned and established priorities, assigned and directed work to subordinates, and serve as principal administrator

Feb 2017 - Nov 2018

Bachelors of Arts in Communications Communications American Military University Graduation December 2024

EDUCATION

Performed final out-processing of all enlisted and officer separation. Finalized military orders to service members and explains purpose and use of REFRAD (release from active duty)

Issued Orders for travel allowance, disability pay, and transportation purposes. Finalized accuracy of DD214 and REFRAD orders.

Collected required documents for proof of information accuracy on DD214 and REFRAD orders Distributed service members separation packets to appropriate Army Component Headquarters. Tatilek Corporation 2022-

Transition Clerk Lead

Jan 2022 - Sep 2023

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