Senior System Team Leader

ARUNPRABHU KARUNAIRAJ

Sr. PEGA Software Architect

Email :ad5y0i@r.postjobfree.com Mobile: 945-***-****

Summary:

•Total 18 Years of IT Exp, with 14 + years of experience in Managing, Designing and Implementation of complex PEGA Rules Process Commander (PRPC) projects, of which ten months in Scotland, UK and 86 months in US. As an accomplished Senior System Architect, Technical Lead, I have been instrumental in successfully Managing, designing, and developing BPM solutions spanning across Financial, healthcare and insurance domains for clients.

•Strong team leader builder and facilitator, fostering an atmosphere that motivates highly talented professionals to balance high-level skills with maximum productivity.

•He has been involved in development activities for multiple Pega (PRPC) projects at Offshore and Onshore.

•Over 12+ years Professional Experience in Developing and Maintaining the BPM Applications using Java, PRPC, ORACLE & PLSQL technologies.

•Demonstrated of using Pega Smart dispute software to manage and resolve efficiently to address business needs to improve overall operational efficiency.

•Actively participated installing Pega Smart Dispute frameworks and demonstrating E2E flow.

•Knowledge on Pega warranty, CPM frameworks.

•Proficient in Pega Implementation cycle. The Implementation cycle includes PRPC deployment, development, testing, trouble shooting, migration, upgradation and bug tracking and fixing.

•Flexible enough to work on different technologies with minimum learning curve.

•Proficient in OOPS Concepts and Design Patterns.

•Experience in Effort Estimations and Project planning required for implementing technology projects.

•Experience in System Management console and performing admin tasks.

•Took internal PRPC training to the ELT's in LP& I team with sample application called "Exit Process" with generated mails and letter.

•Worked on PRPC Integration Connectors to connect with external systems using SOAP, HTTP, REST, File, etc.

•Through academy conducted training for 20 + resources with onscreen demo of data modelling. Got good feedback out of this training at ASV Sentech CTS training Centre.

•Experience in Effort Estimations and Project planning required for implementing technology projects.

•Experience in System Management console and performing admin tasks.

•Experience in interacting with users to collect business process data.

•Experience in Effort Estimations and Project planning required for implementing technology projects.

•Extensively involved in debugging the activities and flows with the help of Tracer and Clipboard tools.

Technical Skills:

Operating Systems

Windows 9X/2000/XP/NT.

Languages

C, C++, Java.

BPM Tools

PEGA PRPC v 5.1, 5.2, 5.5, 6.1, 6.2 and 7.1.6, 7.1.7, 7.2,8.1.3,8.3,8.6,8.7

Databases

Oracle 11g R2/10g R2/9i, DB2, SQL Developer

Modeling Tools

Microsoft Visio 2003, Quality center.

Web Related

HTML, JSP/SERVLET, XML.

Frameworks

MVC Architecture, PEGA CPM (Customer Process Manager), Pega Warranty, Smart Dispute Client

Domain Knowledge

Insurance, Health care, Banking, Rating, Telecommunications, Media, Automobile

Methodologies

Waterfall, Agile /Scrum, MOB programming

Education:

•Bachelor of Engineering,2005 from Anna University, Chennai, India.

Certifications / Professional Awards:

•PRPC Certified Senior System Architect (CSSA) – 2011.

•PRPC Certified Senior System Architect (CSA)- 2008.

•PRPC Certified Decisioning Consultant (PCDC)-2020

•MCAD (Microsoft certified Application developer)-2007.

Awards Recognition:

•TCS “GEM of the Month” Award.

Professional Experience:

Ford Motor Company

May 2023 – Till now

Technical Architect-Pega

Project: DEA (Dealer Enrollment & Activation)

Project Abstract:

The Ford Guest XP program serves as a platform for integrating "Guest" and "Dealer" with Ford systems to obtain client and vehicle data for reservation and repair order booking purposes. through the Ford Owners Account, Ford Pass, or by contacting the store.

The vehicle data, upcoming reservation, warning message, pick-up and delivery, Ford Pass incentives, Loner scheduling, and other information are displayed on the Guest XP application.

setting up a new dealer's op code, protection plans, and dealer information from DMS systems.

Responsibilities:

• This development program runs on MOB programming. I was leading the MOB/ break out session.

• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.

•Creation of technical design for complex user story and review with sprint team members and update as per requirements.

•Taking care of deployment of code to QA & UAT and support the incidents and validation.

• Taken the role of transferring knowledge to newly on- boarded team members in both business and technology components.

• Demoing the user story with sprint team after completing internal reviews and development.

• Uploading the evidence to support the user story in UAT to acceptance from product owner.

• Implementing REST and CONNECT rules integration and using those values in application.

• Ensuring the new implementation as per Pega standard and client requirements.

Technology: Pega Rules Process Commander 8.7, SOAP UI,PostMan,SQL,Pega Deployment manager, PDC.

May 2022 – May 2023

Citi Bank

Senior Specialist - Package Implementation-Pega

Project: SCRA (Servicemembers Civil Relief Act)

Project Abstract: The Servicemembers Civil Relief Act (SCRA) provides legal and financial protections to those who have answered the Nation’s call to serve.The SCRA is a law created to provide extra protection for service members in the event that legal or financial transactions adversely affect their rights during military or uninformed service.These protections enable servicemembers to devote their entire energy to the defense needs of the nation.SCRA applies to Active duty members of the Army, Marine Corps, Navy, Air Force and Coast Guard.Members of the reserve component, members of the national guard, active duty commissioned officers. SCRA might may be exercised by anyone holding a valid power of attorney for SM.For branded card, CRS, Retail, Mortgage and Loan. They use MRU, MRC, QC, Enrollment agent portal to create a case in Pega. Request comes from Phone, Email, Mail, Fax, Chat and Selfservice.

Responsibilities:

•Creation of common components across all LOB’s with impact analysis.

•Involved in interaction with business analysts and the team members for better understanding of business requirements.

•Worked on onshore/ offshore model to clarify the questions and helping them solve the technical.

•Creation of technical design documents for each sprint on story basis and rules log.

•Involved in development of Technical Requirements to provide end state requirements for line of business and development team.

• Built Arbitration Awaiting appeal flow.

• Implemented network inquiry and chargeback end – to – end flows with stages.

•VROL Integration (Pre VCR).

•Identified and defined case types.

•Identifying and implementing the integration points directly with VISA, TSYS Processor.

•Involved in Design of Class Structure, Properties and Activities.

•Development of various components like Data pages, Declarative Rules, Decision table, Data Transform, Validation rule and data tables.

•Involved in analyzing functional requirements. Created technical documents for updating existing Flows and Flow Actions.

•Supporting deployment and QA validation to solve the issues with different input with DOD file.

•Creation of flows and flow actions based on the business requirement flows.

•Creation of decision trees and decision table wherever business rules are to be implemented.

•Creation of validation rules to implement business logic validation.

•Involved in optimizing and refactoring the code for better performance and ease of maintainability.

Technology: Pega Rules Process Commander 8.6.1, SOAP UI,PostMan,SQL,G360,Pega Smart Dispute

Nielsen, Frisco, TX

July 2021 – May 2022

Senior Pega - Architect

Project: NCM (Nielsen case management)

Project Abstract: Nielsen Case Management is the application which is used by Nielsen Managers, Phone users and Field representatives to add Spec, Household cases to the system and use the system to Recruit Customers, Install Meters in customer place, Collect Initial Collections, Extended Home and Receivability from Customer and their devices to set up the Household to Nielsen to gather data which helps Nielsen to do data analytics. It also helps Nielsen to manage Problem Tracking/faults raising out of meters.

Responsibilities:

• Analysing project specifications and provide sizing.

• Discuss requirements and analyse feasibility with business.

• Design process flows for business requirements.

• Implement PEGA process flows from business flows.

• Built reusable features for implementation across businesses.

• Design and development across modules with UI and skin changes.

• Mapping and maintain data tables with the appropriate class/class groups.

• Developed workflow, Service-Soap, validation business rules using activities and

decision logic and built user interface.

• Integration with external web application through SOAP service and maintaining

proper data mapping.

• Module(s) delivery, code review and unit testing.

• Handling SIT/UAT/PROD issue fixes.

• Co-ordinate with other team communication for requirement analysis and

deliverable updates.

Technology: Pega Rules Process Commander 8.6, SOAP UI,PostGRES SQL,AWS.

AT & T, Frisco, TX

Aug 2020 - July 2021

Technical - Architect-Pega

Project: DTV-ADE (Active Decision Engine)

Project Abstract: ADE or Active decision engine is a real -time decision engine that focuses on the prioritization of offers & treatments being rolled out to customers during interactions with the customers ADE provides a flexible framework to allow Sales & Marketing operations team of DirecTV to prioritize offers by various parameters, which are both contextual as well as customer data driven. Some of as Call intent, i.e why the customer has called, business Goals (Margin, Churn, Cost, Propensity)

•This project will ensure that increase customer loyalty and reduce churn and strengthen the competitiveness of ATT offering.

Responsibilities:

•Developed key pieces in the application like UI, report generation and with estimation.

•Working on performances issues and providing recommendations.

•Implemented REST – Service for OPUS system invoke for call intents.

•Tracking all the issues related to web services or general business queries and discussing the same with offshore team.

•Writing functional and system requirement specification for new features to be built in product.

•Ensured best practices /guardrails while implementation & test.

•Involves in reviewing and approving the Defect Analysis document prepared by team members.

•Designing the application and preparing the design document and review with Pega team with platform team.

•Test case creation and unit testing, code and test case review of peers.

•Code deployment to R and Prod environment with instructions.

•Involves providing the estimates on enhancements and change requests and work around suggestions in Pega.

•This project follows AGILE scrum/Water fall delivery model for the project lifecycle.

Technology: Pega Rules Process Commander 7.2, SOAP UI, SQL Developer, Pega ADE

Verizon communications, Irving, TX

February 2020 – Aug 2020

Technical- Architect-Pega

Project: DEA (Design, Engineering & Activation Development)

Project Abstract: Smart Workflows (Activation) also called DEA ( Design Engg and Activation)

Net New application ( currently there is no such application – work is being done using XLA, emails etc) - Enable workflow visibility for end – users that provides real –time job aids and task automation at the time needed in order to increase management acceptance rates and drive a world class customer experience for new Network activations – Design engg and activation hence called DEA also.

Responsibilities:

•Developed key pieces in the application like UI, report generation and with estimation.

•Working on performance Issues and providing recommendations.

•Implemented activity creation, Dynamic Selects, Integrators etc.

•Writing functional and system requirement specifications for new features to be built in product.

•Ensured best practices/Guardrails while implementation & test.

•Involves in reviewing and approving the Defect Analysis Document prepared by team members.

•Designing the application and preparing the design document and review with Pega team and with platform team.

•Using latest Pega 8 features like Cosmos UI, Pega pulse, Design templates usage, Job scheduler & Queue processor, Configuring case resolution, Enabling guided tour,

•Test Case creation and unit testing, Code and Test Case review of peers.

•Taking ownership of R&D item and delivery on time with business validation.

•Involves providing the estimates on enhancements and Change Requests and work around suggestions in Pega.

•This project follows AGILE scrum delivery model for the project lifecycle.

Technology: Pega Rules Process Commander 8.1.3, SOAP UI, SQL Developer.

Bank of America

May 2019 – January 2020

Sr. Pega Application - Architect

Project: HLMS-MSP (Mortgage Services Platform)

Project Abstract: This Pega application used for creating various customer request process for mortgage loan.

The Mortgage servicing platform replacement program is a 3 + year initiative to convert bank of America’s dals and iSeries platform capabilities and related loan portfolios to the MSP platform of black knight financial services (BKFS).

The initiative will result in the standardization of many loan servicing activities and process across consumer and mortgage.

Responsibilities:

•Actively involved on story grooming and clarifying requirements and implementation of PRPC components like Decision tables, Decision Maps, Declarative expressions, SLAs and Indexes etc

•Performing design, development reviews at the beginning and end of each sprint.

•Coordinating with different line of business to understand and estimate the requirements.

•Understanding the old system and code \logic and discuss with BA for better understanding.

•Technically, Worked on Integration with REST services, Connect services, Activities, Data Transforms, UI, Decision rules, Data Pages etc.,

•Improving the Performance of application.

•Implemented Global search for the enterprise application, using Pega reporting rules, activity and UI rules.

•Worked on flow rules, user interface, XMLS’s, Agent etc.

•Transformed a legacy product into a unified customer/client-based experience using Pegasystems Pega 7 Platform.

•Involved extensively on deployment of application rules from dev to QA, VAT and production environments.

•Worked R& D items in Pega and giving suggestion to technical challenges.

Technology: Pega Rules Process Commander 7.1.8, MS SQL, SOAP UI.

Anthem

October 2017 - April 2019

Technology Specialist - Pega

Project: MCM- Appeal Grievance

Project Abstract: This Pega application used for creating appeal and grievance for FEP, Commercial and GBD applications.

NextGen G&A is an in-house, smart routing, outbound correspondence creation and report generation web-based application that processes both HP (Health Plan) and Claim Appeals to provide a uniform and equitable treatment for grievance and appeal by Anthem.

System will accept verbal, written, fax and web request and has dynamic automation of intake process, information capture, duplicate check, decision and review and adjudication process. It also has the capability to tightly integrate with upstream and downstream IT systems within Anthem to help Nurses, Appeal Specialists, Medical Directors, Claim Resolution Specialists and other key users in effectively handling appeals/grievances.

Responsibilities:

•Actively involved on story grooming and clarifying requirements and completing coding part in Pega with deployments in all environments.

•Working on performance Issues and providing recommendations.

•Performing design, development reviews at the beginning and end of each sprint.

•Discussing with UAT, Prod user for support and defect fixing.

•Understanding the old system and code \logic and discuss with BA for better understanding.

•Technically, Worked on Integration with REST services, Activities, Data Transforms, UI, Decision rules, Data Pages etc.,

•Improving the Performance of application.

•Implemented Global search for the enterprise application, using Pega reporting rules, activity and UI rules.

•Interacting with vendor like CVS Pharmacy, Solution central, SOA teams, Compass.

•System integration validation the JSON request using swagger and modifying the CONNECT REST services.

•Involved in integration with external systems.

•Server Outages RCA and Recommendations.

Technology: Pega Rules Process Commander 7.3, SQL, FACETS, SOAP UI.

Citizens Bank

February 2015 - October 2017

Pega Onsite Team Lead

Project: Wealth management systems

Project Abstract: The project involves the development of the Wealth Management Application. The project involves building workflow for wealth management and to upgrade the existing content management system from legacy to FileNet P8. Currently most of the process is manual and involves lots of paperwork and file movement. By automating the process, the time is reduced, and agents can cater to more customers

This is an end-to-end application development project involving requirements elaboration, design, build, testing, implementation and support. The system will be developed in multiple releases using the agile development methodology. A prototype will be developed as a part of this effort to proof out the proposed architecture.

Responsibilities:

•Daily Status Calls with Onsite and Offshore.

•Organize and elucidate requirements, prepare approach / handover documents understanding business environment, implementation constraints and arrive to a solution.

•Participate in the release planning and scoping processes that determine the product roadmap.

•Identify and document opportunities for process optimization, process redesign, or development of new process.

•Work with business users to define product feature / change requests.

•Facilitate walkthrough and training sessions for User Interface and documentation team.

•Writing functional and system requirement specifications for new features to be built in product.

•Develop, analyze and report IT resource requirements to support objectives (e.g., staffing, costs) needed to meet objectives via resource.

•Fixing the issues and completing CR on time.

Technology: Pega Rules Process Commander 7.1.7

Care First

September 2014 to February 2015

Offshore Team Lead

Project: Escalation and reconciliation management system (ERMS)

Project Abstract: Project has below core business objectives to meet:

The application takes the care first employee to enroll their medical or dental request through prpc application. System mainly used to find out fault using applied suspense and dual enrollment case creation under master case. User will see the DE or AS case for further processing to resolve. They can very well take the report and create the letter in the application.

Responsibilities:

•Implemented Rest and SOAP Services. Implemented the auto-case creation using the Services.

•Preparing design and development of modules.

•Involved in System study and requirement analysis

•Core member of R & D team for the prototype prioritizing the items based on severity and assigning them to the team.

•Implemented the Security Audit tracking& history logging for all case.

•Monitoring & coordinating with the Team in the regular day to day activities and assisting the Manger with the updates for discussions in daily status appraisal calls.

•Provide technical assistance for the applications architecture of a business function.

•Imparting training to the new members of the team on the application and various processes involved in the project.

•Ensuring the customer satisfaction by providing appropriate/possible end-to-end solutions as feasible.

•Worked on strict AGILE scrum delivery model for the project lifecycle.

•Other assignments entrusted by the Manager.

Technology: Pega Rules Process Commander 7.1.4 and 7.1.6

Ford Motor Company

March 2013 to August 2014

Offshore Team Lead

Project: Claim entry process (CEP)

Project Abstract: Project has three core business objectives to meet:

The application takes the dealer input for creating claim entry process through case management tool. Dealer can search repair line which is covered by repair order. Once the claim has been submitted through CEP module final validation will be called to ensure the claim not having any exception. Dealer can do the appeal to the claim on needed basis.

Responsibilities:

•Managing the team for on time deliverables.

•Reviewing the quality of the deliverables

•Preparing the effort estimates matrix.

•Preparing design and development of modules.

•Involved in System study and requirement analysis

•Core member of R & D team for the prototype Prioritizing the items based on severity and assigning them to the team.

•Preparing & Reviewing the Releases.

•Assist in providing technical expertise in developing, implementing, supporting and maintaining complex applications delivery programming efforts for one or more components within a business function.

•Liaising with QA/Testing teams to identify the loop holes in the Application and fixing them basis priority/severity of the issue.

•Imparting training to the new members of the team on the application and various processes involved in the project.

•Ensuring the customer satisfaction by providing appropriate/possible end-to-end solutions as feasible.

•Other assignments entrusted by the Manager.

Technology: Pega Rules Process Commander 6.3 SP2

LBG project UK

June 2012 to March 2013

Module Lead

Project: Court Protection order (CPO)

Project Abstract: Project has three core business objectives to meet:

The court protection order will receive from various departments like HMRC, Police etc. The input in the form of electronic message. Then system must process the inbound message to create a case in CPO system and assign to CPO analyst and get date capture for indexing, interpretation, fulfillment and second check process. Once all the above process completed system must send the notification to the end user.

Responsibilities:

•Started as single resource for initial study team.

•Pro-actively analyzed and raised technical complex during study time.

•Component as well as story wise estimation did during study time.

•Provided code review check list documents to the team.

•Done various artifacts created and reviewed on MLPD, DPAD.

•Stated study with fresher’s and groomed in to next level.

•Assigning task to team members.

•Handled session on code review for the team.

•Did a show n tell with stack holders for the POC

•Did component level estimation on CPO phase 1A Project.

•Gap analysis on use case and raised with business if any query.

•Created code review frontline document.

•Got TCS Gem points for my work done during study time.

Technology: Pega Rules Process Commander 6.2 SP1

Scottish Widows Insurance UK

April 2011 to June 2012

Onshore Team Lead

Project Abstract: Project has three core business objectives to meet:

•Reduce the level of risk associated with customer services (CS) work flow systems to an acceptable level.

•Provide a work flow solution that meets the needs of CS during integration and for the short-term post integration i.e. Provide equivalent levels of functionality and automation to meet available currently Deliver a solution that requires no more than one workflow solution per operational location, with those users having cross site accountabilities requires to access no more than two workflow solutions.

•Provide a workflow solution that has the capability to support the medium to long-term vision for CS.

Project will achieve these objectives by

•For the Scottish (SW) workflow solution, Automated work Distributor (AWD).

•Replacing the current AWD/SCAN document capture solution with a solution utilizing the COFAX ascent capture capability being introduced in to the inbound mail project.

•Implementing a like for like replacement of the current AWD business process management (BPM) onto a newly selected BPM component.

•Implementing enhanced operations reporting and management practices already learnt to further reduce the system load.

•Decommissioning the existing AWD infrastructure.

Responsibilities:

•coordinated with the offshore team members and delivered the stream 6 modules within the stipulated timeframe

•Pro-actively analyzed and raised the interface issues and got it resolved on time

•Used Performance enrich purpose in PRPC technology like declare page, dynamic select, circumstance, delectating rules to users.

•Using PRPC out of box performance tools before LSA review.

•Unit testing the code before code delivering.

•Successfully delivered in first go with quality coding standards.

•Gained very good experience code review, reusability components in PRPC.

•Assigning work to off-shore and getting completed within time.

•Handled stream 6 elaboration phase at on shore as a single resource.

•Quality deliverable in time through project tracking and monitoring the offshore team.

•LSA happy with my deliverable in the very next DCO and Play-Back sessions.

•Got good confidence on requirement gathering and business interaction with SME's through DCO session.

•Good amount knowledge got on PRPC user Interface, flows, data structures, circumstance rules, validate, edit validate classes and reusability of rules by working in Stream 6 processes

•Code review and peer reviews.

Technology: Pega Rules Process Commander 6.1, Oracle 9i, MS-Visio 2003.

Standard & Poor’s

September 2010 to April 2011

Senior Team member

Project: S&P WFM Pega

Project Abstract: The Workflow Manager system was designed to eliminate paperwork that is currently used during the rating process. In addition to eliminating paperwork, Workflow Manager acts as a document tracking system so that management will be able to identify where delays in the process are occurring. No longer will you be running paperwork between floors, between analysts, between support staff, etc.

This project is a rating application built to process the issues and jobs received by Standards and Poor’s. Technologies involved are Pega PRPC5.5, Java and Oracle. When a job application was received by standard and poor’s, a job will be created. The job will undergo different ratings and some more issue management across various levels by qualified analysts and a final rating is published for the company.

Responsibilities:

•Analysis of the specifications provided by the clients.

•Design the workflow using the information available in the Use Case diagrams.

•Creation of Activities and steps for implementing Core Business Logic.

•Developed customized HTML Sections and Properties.

•Defect Fixing ant unit testing.

Technology: Pega Rules Process Commander 5.5, Oracle 9i, MS-Visio 2003.

Toronto and Dominion Bank, Canada

February 2010 to September 2010

Senior Team member

Project: TD Points Redemption

Project Abstract: TD Points Redemption processing (Travel and Non-Travel) is to be automated with new business application using PRPC Customer Process Manager framework. TD Points Redemption process will be initiated in PRPC CPM. While initiating, it checks with the Account Number whether it has Negative Points balance or Negative Status Code.

This process will enable the cardholder to redeem their ‘TD Points towards Book Any Way’ eligible transaction and non-travel cash redemption via the Phone Channel/VCS for all Travel Cards.

Responsibilities:

•Analysis of the specifications provided by the clients.

•Design the workflow using the information available in the Use Case diagrams.

•Designing of class structure and rule sets

•Creation of Activities and steps for implementing Core Business Logic.

•SOAP and Connect-SQL.

Technology: Pega Rules Process Commander (PRPC v5.3 CPM Framework), Oracle 9i, MS-Visio 2003.

Standard & Poor’s

December 2009 to February 2010

Senior Team member

Project: RPM – Pega upgrade

Project Abstract: The Work Flow Management tool (PF-WFM) used by the Public Finance analysts is a workflow application written with PowerBuilder software. In order to support regulatory and compliance-related requirements anticipated to surface in the coming year, S&P needs to modernize the PF-WFM system to its strategic workflow platform, Smart Work RPM. This new application will be referred to as PF-RPM.

Responsibilities:

•Creating rules like Gadget, HTML, Activity, Repeating Section, When.

•Test log created for Account number search functionality and manual data capture process in New Account Setup application.

•Developed process, harness, section and activity rules using Pega PRPC.

•Fixing QC defects and CR.

Technology: Pega Rules Process Commander (PRPC v5.5), Oracle 9i, MS-Visio 2003.

ACE insurance, UK

June 2009 to December 2009

Senior Team member

Project: ACE Insurgence AGM UK Maintenance – 1A

Project Abstract: ACE Overseas General comprises ACE International, the Company's retail business outside of North America, and ACE Global Markets, a London-based excess and surplus lines business that includes a syndicate on the Lloyd's trading floor. ACE Overseas General writes a variety of insurance coverage including property casualty, professional lines, marine,

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