Administrative Support Customer Service

MILDRED ELLEY

BUSINESS MANAGEMENT AND ADMINISTRATIVE SUPPORT PROFESSIONAL

Phone: 518-***-****

Email: *****@*******-*****.***

SUMMARY

Recent Business Management graduate with experience providing administrative support; training in customer service and sales management, accounting, office and project management, and marketing. Astute learner with strong desire to succeed and become an essential part of your organization.

COMPETENCIES

-Customer service and reception

-Accounts Payable and Receivable

-Proficient with Microsoft Office 2013: Word, Excel, Access, PowerPoint, OneNote, Lync

-Collections

-Human Resources: recruiting and employee on-boarding

-Accounting

-Payroll

-Proficient with QuickBooks

EXPERIENCE

1/2015 – 4/2015

Client Services Professional, H&R Block, Niskayuna, NY

-Serve as point of contact for incoming customers and phone traffic; schedule tax preparation appointments, answer basic questions, and provide friendly customer service

3/2014 – 6/2014

Business Management Internship, Empire Education Corporation, Albany, NY

-Provided administrative support to Default Management office servicing the students and graduates of 2 career colleges, including 4 campuses and over 1,000 enrolled students

-Assisted Default Manager in monitoring student loan default compliance and executing strategies to achieve lowest possible rates of loan default

-Worked with student loan lenders, servicers, and default prevention servicers to assure accuracy of data and consistency of follow-up to accurately predict future rates of default and identify trends

-Educated students proactively about their loans for early prevention of delinquency

9/2011 – 3/2012

Administrative Assistant, Sears, Schenectady, NY

-Supported Human Resource office in recruiting efforts; employee on-boarding, training, and orientation; and payroll processing

-Served as resource for associates and management and assisted in resolving Human Resources issues

-Counted cash revenues in safe and prepared bank deposits

EDUCATION

7/2014

Business Management A.O.S., Mildred Elley College, Albany, NY

5/2011

Administrative Assistant Certificate, Mildred Elley College, Albany, NY

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