Customer Service Call Center
Resume:
Irene Ruiz
Glendale, AZ *****
ad5xyx@r.postjobfree.com
Work Experience
Call Center Representative
Smile America Partners - Phoenix, AZ
August 2023 to December 2023
• Collected and gathered information needed to create new profile to enroll new clients into the system.
• Made follow up calls with previously seen clients to verify or update information.
• Transmitted work reports electronically to other locations upon request.
• Researched information for incomplete documents.
• Performed other electrical duties such as answering calls and collecting card payments over the phone. Customer Service Representative/Sales
American Furniture Warehouse - Glendale, AZ
May 2020 to May 2022
• Excelled at conflict resolution, problem solving customer complaints, fixing order problems, and provided detailed product information
• Remained courteous and calm, even during moments of customer dissatisfaction
• Handled 100+ customer interactions per day, giving detailed personalized, friendly and polite service to ensure customer retention
• Conversational in Spanish (able to meet all customer service requirements with spanish speakers) Education
Some college in Business
Phoenix College - Phoenix, AZ
Skills
• Time Management (8 years)
• Spanish (10+ years)
• Negotiation
• English (10+ years)
• Multilingual
• Social media marketing (1 year)
• Management (2 years)
• Conflict Management
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