United States Call Center
Resume:
Kevin T. Powell
Remote Worker
Bakersfield, California, United States
*****************@*****.***
WORK EXPERIENCE
Lifeline Agent
Self Employed
Bakersfield, California, United States
providing lifeline service and equipment to eligible customers
Order Picker
Volt Services Inc
Bakersfield, California, United States
Pulling items from racks and loading onto electronic pallet jack Delivering pulled items to prepping area
Delivering prepped items to loading area for shipment
Level 2 Customer Support Representative
Conduent Inc
Bakersfield, California, United States
Providing troubleshooting and support via inbound call center for desktops, laptops operating with OS X and macOS software including, but not limited to: software updates, backups and restores, password resets, peripheral connectivity and providing general how-to information relating to typical user operation
Also performs duties of Level 1 Customer Support Representative such as:
Providing troubleshooting and support via inbound call center for mobile phones, media players and tablets operating with iOS software including, but not limited to: software updates, backups and restores, passcode lockouts and password resets and general how-to information
Service Technician
ValliWide Vault and Safe
Fresno, California, United States
Performed remedial and preventative maintenance on bank vaults, safes, ATMs including: combinations and lock and door work
Installed and tested alarm system cameras
Customer Service Engineer
Bancsource, Inc
Republic, Missouri, United States
Performed remedial and preventative maintenance on Brink's vaults, ATMs and other financial equipment Installed/Uninstalled/Relocated ATMs and other financial equipment
Appointment Setter/Lead Generator
Quality Home Services
Bakersfield, California, United States
Generated sales leads for water treatment services, via surveys and setting appointments for in-home water testing, at local home improvement retail locations
Sales Representative/Customer Service Representative
Crescent Processing Company
Dallas, Texas, United States
Sold credit card equipment and services and other financial services to small and medium-sized business Generated and qualified sales leads
Walked customers through initial equipment setup Assisted customers with equipment returns and upgrades
Technical Support Representative
Stamps.com
Los Angeles, California, United States
Provided software support via email and inbound call center, including but not limited to: resolving printer issues; explaining USPS procedures; installing software; explaining software functions and features; offering workarounds for software limitations
Third Party/TSS Support Specialist
PPG Aerospace/PRC Desoto Intl
Burbank, California, United States
Verified and maintained part number database of third party resale materials using MSDS and TDS Data Entered and maintained environmental data via WWW and direct database input via SQL command
Customer Support Representative
GameFly, Inc
Los Angeles, California, United States
Resolved, via phone and email, complaints, concerns and questions relating to video game rental service. Verified ZIP+4 addresses as required for account activation and logged voice messages for callback.
Associate Inside Sales Representative
Overture Services, Inc
Pasadena, California, United States
Processed information requests
Sold online advertising services via inbound call center Processed customer orders receive through Internet
Data Entry A/P Clerk
Car Parts Technologies
El Segundo, California, United States
Performed data entry of 700-1100 invoices daily Prepared production and accounting reports
Technical Support Representative
Elite Information Systems
Los Angeles, California, United States
Provided software technical support via inbound call center Corrected Informix database corruptions
Wrote SQL programs to provide non-standard, user-requested reports
Technical Support Representative
Stamps.com
United States
Provided software troubleshooting and support, via email, phone, and chat for customers, including but not limited to: printer issues; USPS procedures; installing software; assisted customers with software functions and features; advised on workarounds for software limitations
SKILLS
Backups IOS Database Dbase Informix Microsoft Access SQL Customer Support Technical Support Service Engineer CSS HTML KANA JD Edwards Billing
Software Troubleshooting Hand Tools Picker Pallet Jack Retail Sales Representative Sales Leads Collections Collections/Customer Service Customer Service Customer Service Representative
Human Resources Inside Sales Data Entry Typing 65 WPM Customer Service Oriented A/P Accounts Payable Collection Invoices Payroll Clerk JOB Costing Accounting Credit Tasks Accounts Receivable Credit Card Financial Services Credit Scores Maintenance Aerospace Designing Waste Water Treatment TDS Water Testing Credit Issues Retail Marketing Advertising Retail Sales Medical Data Entry Excel Microsoft Excel Microsoft Outlook Microsoft Powerpoint
Powerpoint Microsoft Word Microsoft Windows MAC macOS
UNIX/LINUX
MS Office Suite
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