Customer Service Front Office

Jonique N. Williams

Newark, CA ***************@*****.*** 510-***-****

Profile

Experienced front office manager with exemplary customer service skills gained from years of excelling in retail environments, nursing environments, private duty and public. Looking to apply for LVN position where I can learn and grow in the nursing field. While working remotely. Use skills which I have obtained to ensure quality and safe delivery of patient care services.

Skills & Abilities

Front Office Management

IV/Blood Withdrawl Certified

Type 85 WPM

Charge Nurse management

Customer Service

Wound Care

Medication Administration

Patient Vitals

Patient Scheduling

MD/Family/Patient Communication

Patient Care

HIPAA & JCAHO

Charting (Documentation)

Laboratory ICD 10 coding

Excellent Written and Verbal Comm iunication

Time efficient, quick learning, and reliable

Education

Carrington college california ~ March 2012

Licensed vocational nurse ~ #270779

ohlone college ~ currently in progress

registered nursing

Experience

Patient Care

Completed contract and student assignments post LVN certification

Post LVN Certification ~ Vocational Nurse Work Experience

Provide medical comfort and care for patients by registering patients for visits, verifying and securing insurance co-pay and/or co-insurance using electronic patient information systems, checking vital statistics, changing bandages, helping them clean themselves or get dressed, talk about their health care concerns, monitor and record their medical records, and talk with doctors and nurses to keep other caregivers up to date.

Responsible for administering medication, performing wound care and treatments to patients. Speaking to different people as part of a healthcare team to facilitate great care for residents. Delegating care, and work over CNA staff. Understand and correctly transcribe doctor orders and prescriptions. Assist the floor staff with the recording and taking of vital signs as well as monitoring patients. Assisted with admission and discharge of patients, charting and updating care plans.

Empathized with patience concerned about care. Working with people who were confused (Dementia and or Memory Support), in pain, or sick, and or Hospice care. Pay close attention to all details, so that patient treatments are correct. Very personable, speak clearly and in a friendly manner, and listen to the patient’s needs and concerns. Able to understand the needs of residents through verbal and non verbal communication. Exude patience and understanding in all situations especially in emergency situations.

HILLSIDE SENIOR CARE Fremont LVN CHARGE NURSE 70 Resident unit

Dec 2016- July 2020

Crestwood Manor Psychiatric Health Care

Aug 2016 to Nov 2016

PACIFIC GARDENS ASSISTED LIVING AND MEMORY SUPPORT~ LVN NURSE

MAY 2016- Aug 2016

Affinity Nursing ~ LVN NURSE

April 2016- Dec 2016

CUSTOMER SERVICE~ STANFORD UNIVERSITY PARKING AND TRANSPORTATION

July 2014- January 2015 July 2015

FRONT OFFICE/ OUT IN THE FIELD ~ NURSE REGISTRY

2014 TO Current

front office ~ Kaiser Permanente (FLU CLINIC)

2013 to 2014

Experience

Front Office

Customer Service

Retail/customer service ~ Marshalls dept store

2009 - 2010

Displayed tact in customer service by diffusing difficult situations between customer service representatives and customers, thorough grasp on what makes good business sense for the company. Constantly made decisions that maximize profitability for the company, while also maintaining customer loyalty. Responsible for reconciling money at the end of the day and filling in for customer service representatives and cashiers as needed.

Clerk/customer service ~ alameda municipal county courthouse

2005 - 2010

Provided internal customer service to court staff, including judges, attorneys and supervising staff by paying close attention to filing, deadlines, ordering key court room supplies. Using essential communicating skills to ensure accurate delivery of service to the public.

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