Call Center Special Education

REGINA BUCKNER

Hendersonville, NC *****

828-***-**** - ad5xxw@r.postjobfree.com

PROFESSIONAL SUMMARY

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Successful at quickly de-escalating conflicts, satisfying customers and promoting loyalty. Persuasive and diplomatic communicator with excellent relationship-building, multitasking and problem-solving abilities.

Daycare Teacher/Exception People

Proactive and caring worker with 2 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Experienced working with Exceptional people/special education for over 4 years of experience in Special Education. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Teacher with Exceptional Children/Special Education position. Ready to help team achieve company goals. SKILLS

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Order and Refund Processing

Customer Data Confidentiality

Child Care

Progress Tracking and Reporting

Class Reading

Arts and Crafts

Courteous with Strong Service

Mindset

Upbeat and Positive Personality

Data Entry and Maintenance

Responding to Difficult Customers

Calm and Professional Under Pressure

Call Center Operations

Issue and Complaint Resolution

Patient and Empathetic

Computer Proficiency

Classroom Rules Establishment

Childcare Expertise

Well Control

Nurturing Approach

Safety Monitoring and Management

Parental Communication

Experience with Diverse Student

Populations

Communicating with Parents and

Teachers

Imaginative Play Promotion

Educational Material Development

Teaching Method Adaptations

Sanitation and Hygiene

Early Childhood Education

Clear and Direct Communication

Child Safety

Progress Reporting

Individual Student Instruction

Positive Role Model

Child CPR

Age-Appropriate Activities

Lesson Planning

Supervising Classroom Activities

Creating a Safe Learning Environment

Encouraging Participation and

Inclusivity

Caring and Understanding

School Community Relations

Filing and Classroom Organization

Child Nutrition

Classroom Management Techniques

Personal Care Activities

Activity Planning

Cognitive Development

Reading Comprehension

Age-Appropriate Curriculum

Social Development Activities

Educational Games

Recreational Activities

Positive Reinforcement Methods

Classroom Discipline

Motivating and Inspiring Students

Coordinating with Teachers and

Specialists

Emotional Support and Development

Ensuring Safety and Injury Prevention

WORK HISTORY

10/2017 to Current Call Center Agent

Ocean X – Arden, NC

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Responded to customer requests for products, services and company information. Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Resolved concerns with products or services to help with retention and drive sales. Entered customer information into computer system to document and organize client records.

Recommended products to customers and suggested other options if preferred product was unavailable.

Promoted available products and services to customers during service, account management and order calls.

Resolved numerous customer issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management. Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Assisted 0ver 30 customers by answering questions, responding to inquiries and handling telephone requests.

Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Automated processes to manage remote network.

Maintained high levels of customer satisfaction and retention. 03/2011 to 03/2016 Day Care Teacher

Snow Hill Child Enrichment Center – Candler, NC

Sanitized toys and play equipment each day to maintain safety and cleanliness. Engaged with children on individual basis to build positive relationships and promote learning.

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Applied play-based strategies to provide diverse approaches to learning. Instructed children in health and personal habits, such as eating, resting and toileting.

Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Allowed for ample outdoor recreation time to support physical development. Developed age-appropriate activities and programs for children 2 to 3 years old. Implemented curriculum to enhance classes with learning-focused activities. Made nutritious breakfasts, lunches, dinners and snacks for children. Promoted sensory development by providing access to different textures. Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Helped new preschool children get used to classes by giving one-on-one support. Enhanced 2-year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them. 03/2007 to 10/2008 Daycare Teacher//Cook

Childcare Network – Asheville, NC

Daycare Teacher

Sanitized toys and play equipment each day to maintain safety and cleanliness. Engaged with children on individual basis to build positive relationships and promote learning.

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Applied play-based strategies to provide diverse approaches to learning. Instructed children in health and personal habits, such as eating, resting and toileting.

Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Allowed for ample outdoor recreation time to support physical development. Developed age-appropriate activities and programs for children 6 weeks to 1 year old.

Cook

Made nutritious breakfasts, lunches, dinners and snacks for children. Managed food inventory for over 50 person center in accordance with nutritional guidelines.

Maintained food safety and sanitation standards.

Measured, weighed and mixed appropriate ingredients according to recipe directions.

Restocked inventory and ingredient items to maintain optimal kitchen efficiency. Managed opening and closing shift kitchen tasks.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. 09/2006 to 06/2007 CNA

Mission Hospital Heart Tower

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

08/2006 to 11/2006 CNA

Pardee Hospital

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

Oversaw and maintained patients' rooms, group living areas and nurse stations. 02/2005 to 01/2006 CNA

Pisgah Valley Retirement Center

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. Obtained client medical history, medication information, symptoms and allergies. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

05/2003 to 02/2005 Aide, Development Disabilities

Black Mountain Center

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. Obtained client medical history, medication information, symptoms and allergies. Assisted clients with daily living needs to maintain self-esteem and general wellness.

Transported individuals to events and activities, medical appointments and shopping trips.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Consulted with supervisors to assess cases and plan strategies for enhancing care. Provided grooming and mobility assistance to support daily living needs. Instructed client in health and personal hygiene habits. Provided safe mobility support to help patients move around personal and public spaces.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Guided learning process toward achievement of curriculum goals by establishing clear objectives for learning activities and communicating objectives to students. Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage. EDUCATION

Bachelor of Arts: Human Services

Montreat College - Montreat, NC

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