Customer Service El Paso
Resume:
Jaymi Dutchover Castro
El Paso, TX *****
ad5xx1@r.postjobfree.com
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Skills
Payment Processing
• Cash Register Operation
• Product Recommendations
• Drawer balancing
• Customer Service
• Payment Collection
• Cash Handling
• Customer Assistance
• Cleaning and sanitizing
Loss Prevention
• Liquor Law Compliance
• Inventory Control
• Credit and cash transactions
• Issue Resolution
• Customer service excellence
• Records Maintenance
• Time management skills
Experience:
Valero - El Paso, TX
Cashier
June 2022 - August 2022
•
Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
AM Home Health - El Paso, TX
Caregiver
February 2022 - April 2022
Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Administered prescribed medications on a timely basis following care plan instructions.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
Alorica - El Paso, TX
Customer Service Representative
October 2020 - August 2021
Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries and provided accurate information regarding products and services.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Set up and activated customer accounts.
Education and Training
April 2009
International Business College - El Paso El Paso, TX
Office Support Specialist / GED
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