High School Help Desk

Christopher J. Gonzales

**** ****** ****** *** *******, TX. 78224

TELEPHONE: 210-***-****

EMAIL: ad5xwy@r.postjobfree.com

OBJECTIVE

Seeking a challenging opportunity in a field which will fully utilize my experience, technical training, strong work ethic and dedication. Desiring employment where advancement is based on efficiency and contributions to company growth.

EDUCATION

St. Phillips College, San Antonio TX

Technology Support Professional/Help Desk completed sophomore year

Waxahachie High School, Waxahachie TX

High School Diploma/GED Graduated June 01

EXPERIENCE

United Healthcare

Claims Processing/Benefits Advocate Rep 2 10/2019-2/24/2024

Working knowledge of standard insurance procedures (pricing,exclusions,etc.)

Working knowledge of medical terminology and RVS/CPT/ICD-9 coding

Knowledge of medical plans and benefits

In-depth knowledge of healthcare industry environment

Fielded escalated calls from claims advocates pertaining to issues with claims not processing correctly.

Logs and edits claims via the claims system, and researches submitted claims if applicable. Additionally handled more complex requests for claims processing.

Spectrum/Charter Communications

Video Repair/Self Installation Support Rep 10/2017-05/2019

Trouble Shot digital and analog CATV, Internet (configured cable modems, Wi-Fi and Ethernet

routers), digital phone equipment and services by phone.

Upgraded Services for all three lines of business, sales and service order entry, resolved customer service/customer relation and billing issues.

Provided assistance with activation and guidance of installing equipment for new customers by phone. Escalated issues that required professional installation by field technicians.

Fixed issues with sales order entry and missing equipment not received by customer by end of the call made sure activation was completed and all services were operational.

Computer Skills

• Microsoft Excel

• Microsoft Word

• Programming

• Software

• Spreadsheet

• Windows

• Word Processing

References Available Upon Request

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