Customer Service Care
Resume:
Cherelle Dotson
Aurora, CO *****
ad5xwl@r.postjobfree.com
To impact the productivity/profitability of a progressive organization by contributing a solid base. Also have a good customer service, management skills and very hard working. Authorized to work in the US for any employer
Work Experience
Beautician
Studio Jays - Denver, CO
January 2010 to Present
Greeting, making sure clients leave happy, washing, styling, cleaning and handling cash Dispatcher
Tolin Mechanical Systems - Denver, CO
May 2022 to September 2023
taking incoming calls and outbound calls for commercial customer for HVAC systems, heating and cooling. Dispatched for Fort Collins area. Also providing product orders for technicians for jobs they are schedule jobs Following and company guidelines and procedures. Providing excellent customer care as well as all technicians.
Customer Care Specialist
ReedGroup - Westminster, CO
May 2020 to May 2022
Taking incoming calls for customers that are taking time from their jobs due to being sick, having a child and having surgery. Managing FMLA, ADA, Parental Leave and Maternal Leave. Providing excellent customer service, Also following all company procedures and guidelines. Customer Service Associate
King Soopers - Aurora, CO
June 2019 to May 2021
Working customer Service Guest Desk, handling money, taking payments for bill pay, sending money to customers family out of the country and selling company Products such as: Cigarettes,lottery tickets,
stamps,bus passes,cashing checks and money orders. On down time clean, sometimes would go to Cashier services. Did opening of the store and closing. Technical Support Representative
Comcast Business - Denver, CO
November 2015 to August 2019
Taking incoming calls for small business owners, troubleshooting cable, internet and phone services, if unable to resolve the issue will schedule a field Technicians to come out to the property. Taking payments to keep customers current. Always making sure to provide great customers service and going above and beyond.
Customer Service Representative
Nelnet - Aurora, CO
January 2013 to September 2015
Taking incoming calls for the Department of Education, advising financial services to pay off student loans, taking payments, providing excellent customer service, following company policy and guidelines. Education
High school diploma
Emily Griffith Technical College - Denver, CO
October 2005 to July 2006
Skills
• Microsoft Word
• Typing
• Microsoft Office
• Microsoft Excel
• Time management
• Cash handling
• Customer service
• Technical support
• Cash register
• Operating systems
• Microsoft Access
• Software troubleshooting
• HVAC
• LAN
• Financial services
• Phone etiquette
• Computer skills
• Sales
• Data entry
• Appointment scheduling
• Computer literacy
• Order entry
• Order fulfillment
• Windows
• Network support
• B2B sales
• Communication skills
• Documentation review
• Organizational skills
• FMLA
• Front desk
• English
• Cold calling
• Computer networking
• Word processing
• Academic advising
• Organizational skills
• VPN
• WAN
• Microsoft Windows Server
Certifications and Licenses
Food Handler Certification
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