Customer Service Administrative Assistant
Resume:
Breezy Moore
Customer Service, Administrative Assistant
Gastonia, NC 28054
******.*******@*****.***
Skilled customer service professional with 20 years of successful representative and leadership experience. Dedicated to bettering the customer experience with reliable product education,timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. Authorized to work in the US for any employer
Work Experience
Dispatcher/ Warehouse
Onehome Humana - Charlotte, NC
November 2021 to Present
Check in all truck shipments, inventory all hospital DME equipment, set up all rental equipment,
(wheelchairs, walkers, hospital bed) Learn how all DME equipment is used, loaded all delivery driver trucks,cleaned all equipment when it was returned, followed all OSHA compliance courses Customer Service Advisor Remote
Transcom/ Apple - Gastonia, NC
July 2021 to March 2022
• Contacted Clients, by phone, fax, or mail/email. Handling of incoming calls and outgoing calls (incl. sales calls). Offered customer service of highest quality - accurate, polite, and competent. Data input to Clients’ programs and other back office tasks had to be done precisely, without mistakes. Had to meet ACH goals daily. Helped customer with their Apple media questions as well as the technical side. Helped resolve billing issues, also had to screen shot an walk customers through their technical issues. Understand, meet, and exceed targets set by your TL for different clients/projects. Propose motivational activities. Propose ideas for continuous improvement. Meet or exceed all attendance minimums. Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums) Zero justified complaints .To complete self-training through the use of the Intranet. Improve the quality of your work on a daily basis by learning .Be actively involved in problem solving and propose improvements to processes. Implement and respect Transcom standard practices. Administrative Assistant
Lawing Elvington Insurance Agency - Charlotte, NC
March 2018 to June 2019
• General clerical duties such as photocopying, fax and mailing Computer skills and intermediate knowledge of Microsoft Office (Word, PowerPoint, Excel…etc.) Schedule and coordinate meetings and appointments Maintain office calendar.Provided information by answering questions and requests from Agents and Clients Maintained office supply inventory, Prepared reports for promotion Meet and exceed all ongoing quotas assigned by the company Assist in the operation of identifying recruiting opportunities. Worked with the District Manager and District Staff to constantly improve the overall effectiveness, revenues, and business-building success. Other duties as requested by the District Manager Answered a high volume of phone calls and email inquiries. Took cash and Credit card payments, issues certificates of insurance and renewals. Organized and attended meetings, including compiling all documents and reports ahead of time. Filed paperwork and organized computer-based information.Maintained appropriate filing of personal and professional documentation. Managed and reviewed filing and office systems. Sourced and ordered office equipment and supplies. Executed basic banking and bookkeeping tasks. Handled all incoming information requests for several busy executives. Screened personal and business calls and directed them to the appropriate party. Posted receipts to appropriate general ledger accounts. Monitored payments due from clients and promptly contacted clients with past due payments. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Guest Service Representative
Hendrick BMW/ MINI - Charlotte, NC
March 2016 to June 2017
This was a contract job through a staffing agency. Manage large amounts of incoming phone calls,Generate sales leads,Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tool, Meet personal/ customer service team sales targets and call handling quotas,Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents, Follow communication procedures, guidelines and policies, Take the extra mile to engage customers. Cashier/Customer Service
Mark Oil Company - Charlotte, NC
January 2015 to February 2016
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Developed reputation as an efficient service provider with high levels of accuracy. Front Desk Supervisor
Comfort Suites - Corpus Christi, TX
April 2007 to June 2013
Answered an average of100 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described room types and rates to customers and accurately explained details. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientele. Implemented marketing strategies which resulted in 90%growth of customer base. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Conducted weekly walkthrough with the manager to discuss interior visual displays, including room updates and housekeeping issues. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided ongoing guest service. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas. Efficiently made schedules for all departments. Set up and initiated hiring and training. Front Desk Agent
Holiday Inn Sunspree Resort - Corpus Christi, TX
November 2005 to April 2007
Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal guest.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided ongoing guest service, including giving fashion advice. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Did also receive employee of the month while employed there.
Receptionist/Administrative Assistant/ Legal Assistant in Training Spivey Law Firm - Corpus Christi, TX
June 2004 to May 2005
Assited clients and performing various clerical tasks such as answering phone calls and emails, scheduling appointments, and distributing mail and faxes. Also, ordering office supplies and processing legal paperwork. Kept the lobby and conference rooms looking clean, organized, and stocked with necessary supplies. As well as draft memos and other written documents. Front Office Manager/ Payroll, Accounting
HISC INC - San Clemente, CA
July 2003 to September 2004
Led staff and vendors in providing a high level of service for owner and guests. Transported children to and from school, activities and appointments. Answered a high volume of phone calls and email inquiries. Coordinated events and worked on ad hoc projects. Organized and attended meetings, including compiling all documents and reports ahead of time. Filed paperwork and organized computer-based information. Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations. Maintained appropriate filing of personal and professional documentation. Managed and reviewed filing and office systems. Sourced and ordered office equipment and supplies. Executed basic banking and bookkeeping tasks. Handled all incoming information requests for several busy executives. Screened personal and business calls and directed them to the appropriate party. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Monitored payments due from clients and promptly contacted clients with past due payments. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Managed payroll for an organization of 10 personnel. Conducted periodic reconciliations of all accounts to ensure accuracy. Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries. Maintained daily bookkeeping report. Education
NA in Criminal Justice, Human Services
Saddleback College - Misson Viejo Ca
May 1997 to April 1998
High School Diploma
San Clemente High School - San Clemente, CA
1997
Skills
• Customer Service
• Customer Care
• Customer Support
• CSR
• Word Processing
• Call Center
• Microsoft Office (5 years)
• Journal Entries
• Bank Reconciliation
• General Ledger Accounting
• Accounts Payable
• Balance Sheet Reconciliation
• Account Reconciliation
• Outside Sales
• Accounts Receivable
• Microsoft Excel
• English
• Microsoft Word
• Microsoft Powerpoint
• Computer literacy
• Typing
• Data Entry
• QuickBooks
• Financial Statement Preparation
• Payroll
• Mac OS
• Tax Experience
• Merchandising
• Microsoft Dynamics GP
• Windows
• Fair Housing regulations
• Property management
• Communication skills
• Phone etiquette
• Computer skills
• Personal assistant experience
• Administrative experience
• Office Management
• Hospitality
• Supervising experience
Awards
Employee Of The Month
July 2005
Awarded employee of the month for outstanding customer service and staff training. Certifications and Licenses
Driver's License
June 1998 to June 2030
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Highly Proficient July 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Proficient
Verbal Communication — Proficient
November 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Service — Highly Proficient
November 2019
Identifying and resolving common customer issues.
Full results: Highly Proficient
Outside Sales — Highly Proficient
November 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Inside Sales — Proficient
December 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Data Entry — Highly Proficient
October 2019
Entering data quickly and accurately
Full results: Highly Proficient
Memorization & Recall — Proficient
April 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Proficient
Administrative Support Professional Fit — Highly Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Customer Service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Call Center Customer Service — Proficient
September 2020
Applying customer service skills in a call center setting Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Expert
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Work motivation — Highly Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
October 2019
Entering data quickly and accurately
Full results: Highly Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Medical receptionist skills — Proficient
February 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Construction safety — Proficient
February 2020
Using safe practices while on a construction site. Full results: Proficient
Work style: Reliability — Expert
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Administrative support professional fit — Highly Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Cleaner fit — Highly Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Basic computer skills — Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Professionalism — Expert
June 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Quick-books
MS Windows proficient
Basic Excel
Microsoft Office
Opera
Choice Central
Microsoft Word
Microsoft Teams
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