Customer Service Call Center
Resume:
gillianavyammogawen@gmail.
com
Purok Bubon, Loakan Proper,
Baguio 2600 Benguet,
PRIMARY EDUCATION
Katabbogan Elementay School
Saint Theresitas Highschool
SECONDARY EDUCATION
2010 - 2014
2014 - 2018
EDUCATION
OBJECTIVE
As a motivated nursing undergraduate, I am eager to begin my career in a call center environment where I can utilize my strong communication skills, empathetic nature, and passion for assisting others. My academic foundation in healthcare, combined with my dedication to providing exceptional care, equips me to excel in a customer service role. I am eager to contribute to a dynamic call center team, expand my knowledge, and provide valuable support to clients and customers. WORK EXPERIENCE
LANGUAGE
English
Tagalog
SKILLS
GILLIAN AVY AMMOGAWEN
Customer Service Representative (Financial Account) Foundever - Bcez, Loakan Road, Baguio City Benguet Duration: 3 months
St. Paul University Philippines
Senior Highschool
2018 - 2020
St. Paul University Philippines
TERTIARY EDUCATION
B.S. Nursing 2020 - 2023
(Third-year Undergraduate)
Excellent communication skills, honed through coursework and clinical experiences in nursing, facilitating effective interactions with clients and colleagues.
Empathy and compassion, foundational traits of nursing practice, applied to customer service interactions to understand and address clients' needs.
Attention to detail, cultivated through nursing responsibilities such as patient charting and medication administration, ensuring accuracy in financial account management.
Critical thinking and problem-solving abilities, inherent to nursing practice, applied to resolving customer inquiries and finding appropriate solutions.
Adaptability and resilience, developed through navigating diverse patient care situations in nursing, enabling flexibility in handling various customer service scenarios.
Compliance and confidentiality, ingrained principles in nursing practice, upheld in managing financial accounts in accordance with regulatory standards and privacy policies.
Ilocano
Provided attentive and empathetic customer service to clients in the financial sector, addressing inquiries and concerns with professionalism and courtesy.
Managed financial accounts with precision and confidentiality, ensuring compliance with industry regulations and safeguarding sensitive information.
Utilized strong communication skills to convey complex financial information clearly and effectively to clients.
Collaborated with colleagues to troubleshoot issues and develop solutions, contributing to a positive team environment. Adapted quickly to new software and systems, demonstrating a proactive approach to learning and skill development.
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