Collections Specialist Support
Resume:
EXPERIENCE
SENIOR PROCESS EXECUTIVE, INFOSYS BPM
PHILIPPINES
AUG 2022 – MARCH 2024
Handles Inbound and Outbound Calls to assist Truist Bank Clients, Collect Past due or offer payment options on auto loans. Trained new hires on navigating tools and process. CLIENT SUPPORT SPECIALIST 2
TSI PHILIPPINES
MAY 2019 - NOV 2019
Responsible for handling and responding to daily client request, inquiries and problems via telephone, email, fax and mail. COLLECTIONS SPECIALIST, CGI PHILIPPINES
MARCH 2017 – MARCH 2018
Process incoming payments, allocate them to the appropriate accounts, and update records accordingly.
COLLECTIONS SPECIALIST, CONCENTRIX PHILIPPINES
MARCH 2014 – JULY 2015
Play a crucial role in managing cash flow and minimizing bad debt for businesses by effectively collecting outstanding payments. TIER 2 TECHNICAL SUPPORT, WIPRO PHILIPPINES
NOVEMBER 2010 – OCTOBER 2012
Ensuring the functionality and reliability of telephone communication systems by diagnosing and resolving issues with telephone lines. Their expertise helps to minimize downtime, improve service quality, and maintain customer satisfaction. COLLECTIONS SPECIALIST, NCO PHILIPPINES
OCT 2006 - APR 2010
Responsible for managing accounts receivable by ensuring that payments are collected in a timely manner. Communicate with customers via phone to remind them of overdue payments and negotiate payment arrangements.
EDUCATION
TRINITY UNIVERSITY OF ASIA, PHILIPPINES
COMPUTER SCIENCE
1995 - 1999
DONNALD CRUZ
COLLECTIONS SPECIALIST
CAREER OBJECTIVE
Dedicated Collections Specialist with 8
years of experience in effectively
managing and optimizing accounts
receivable processes. Proven track
record of maximizing collections while
maintaining positive client
relationships. Seeking to leverage
expertise in debt recovery and
financial analysis to contribute.
CONTACT
ad5xsc@r.postjobfree.com
linkedin.com/in/donnald-cruz-
559595271
213 Scout Chuatoco, Diliman.
Quezon City, Philippines 1103
KEY SKILLS
Billing Process • Account Resolution •
Negotiation • Microsoft Word •
Microsoft Outlook • Customer Service
• Collections Specialist • Analytical
Skills
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