Customer Service Assistant Manager
Resume:
Nicholas Moison
Torrance, CA *****
ad5xri@r.postjobfree.com
Enterprising and results oriented professional seeks a position in the field of sales and marketing, logistics, or project/business management.
Work Experience
Assistant Manager of Sales and Operations
Aeroport Ground Services - Inglewood, CA
May 2013 to January 2024
(Formerly L.A. Provisions/Bags, Inc.)
The busiest station in the country dealing directly with all major airlines and cruise lines in handling delivery of lost or delayed luggage and luggage transport. Our clients include: American Airlines, Southwest, Delta, United, Alaska, Air France, KLM, British Air, and Princess and Carnival Cruise Lines. Responsibilities included
Maintained current and cultivated new clients in the airline and cruise industry utilizing volume supported pricing and consistently excellent customer service. Management of a 24/7 business including logistical project planning, airport operations, routing and dispatch, office staff, customer support, scheduling, payroll, company vehicle maintenance, hiring of staff and staff training, supplies, as well as IT and equipment maintenance.
Key Achievements
• Key player in the addition of one cruise line and four new airlines, and re-acquirement of a former airline to our client list in the first three years increasing profits by 28%-36% overall.
• Streamlined dispatch operations and expenses, helping us grow from under one thousand deliveries to three thousand plus deliveries per week during holidays and summer peaks.
• Helped build a corporate brand name and reputation for customer service that is the most respected and utilized in the industry
President and Owner
View From The Top Productions - Hermosa Beach, CA
January 2006 to August 2023
View From The Top Productions
An independent record label covering all aspects of writing, production, recording, editing and mixing of original music for use in commercial platforms such as movies, videos, TV, radio, internet and also for use by other artists, up and coming directors and film school students. Key Achievements
• Spearheaded and maintained a successful business for over eight years.
• Consistently increased business income by fifteen to twenty percent annually the first four years.
• Created professional products in an extremely demanding industry on time and on or under budget.
• Retained repeat business by providing top notch products and customer service. Sales Representative
Visionary Integrated Systems, Inc - Los Angeles, CA January 2001 to December 2006
A fast paced outside sales company dealing in digital dental x-ray equipment and accessories. Responsibilities Included:
Daily sourcing of new business or clients through referrals, lead creation, cold calling, trade shows, and networking. Maintaining and developing new business within the dental industry as digital radiography was evolving as the "next big thing" over now antiquated analog x-ray technology. Key Achievements
• Captured over 800K in new income within first two years.
• Helped create new client incentives that increased overall profits by five to six percent.
• Regained two large accounts in my territory that constituted 12% of overall business. Education
Associate's degree in Business Administration
Dekalb College - Dunwoody, GA
Skills
• Consistently in owner or management positions for the better part of 25 years. Sixteen years plus experience as a warehouse/inventory or operations manager. Fourteen years of strong inside/outside sales experience. Authorized to work in the US for any employer
• Logistics
• Inside sales
• B2B sales
• Sales
• Supply chain
• Outside sales
• Management
• Marketing
• Training & Development
• Business management
• Project planning
• Project Management
• Analysis skills
• Communication skills
• Customer service
• Computer skills
• Microsoft Office
• Organizational skills
• English
• Phone etiquette
• Box truck
• Moving
• Hand tools
• Power tools
• Plumbing
Certifications and Licenses
Driver's License
CPR Certification
Non-CDL Class C
Contact this candidate