Customer Service Kitchen Staff
Resume:
Razan Mahmoud
McKinney, Texas
ad5xr4@r.postjobfree.com
Summary
Dedicated and result-oriented professional with a strong track record of delivering exceptional work in customer service and remote environments. A proven self-starter who thrives on taking initiative and exceeding expectations. Known for a positive and approachable demeanor, fostering collaborative relationships with colleagues and clients alike. Meticulous attention to detail and unwavering commitment to deadlines. Adaptable and resourceful problem solver, adept at seamlessly navigating diverse tasks and technologies. Eager to bring an enthusiastic work ethic and a passion for providing outstanding service to a dynamic team.
Experience
Server- Chop Shop Sports Garage
Feb 2023-Current
Interacting with customers courteously
Address their needs and ensure a positive dining experience
Handling customer complaints and resolving issues in a professional and empathetic manner
Effectively communicate with colleagues, kitchen staff, and management to ensure smooth service
Assisting colleagues during busy periods and support each other to ensure customer satisfaction
Multitasking such as: taking orders, serving food, clearing tables, and processing payments, efficiently
Adhering to proper food handling, sanitation, and safety guidelines to prevent cross-contamination and ensure customer safety
Managing several tables and customer requests simultaneously while maintaining a high level of service
Bartender- Bar Louie
Jun 2022- Feb 2023
Interacting with customers courteously
Address their needs and ensure a positive dining experience
Handling customer complaints and resolving issues in a professional and empathetic manner
Effectively communicate with colleagues, kitchen staff, and management to ensure smooth service
Adhering to proper food handling, sanitation, and safety guidelines to prevent cross-contamination and ensure customer safety
Customer Service Representative, Hybrid- Culture Wash and Detailing
Apr 2020-Current
•Determining staffing needs
•Screen resumes
•Schedule client service request
•Organize meetings
•Implementing and maintaining procedures/office administrative systems
Install Desk Agent, Remote- Fujitsu
Jan 2019 - June 2021
Managed fifteen major customer accounts efficiently and effectively. Trained new employees on processes. Successfully scheduled Service requests for technicians to complete installs and de-installs for clients. Confirmed technician appointments and followed up with clients to ensure satisfaction
Call Center Representative, Hybrid- Fujitsu
Mar 2018 – Jan 2019
Answered customer calls and emails regarding appointments and concerns. Handled escalations regarding complaints. Managed customer accounts, adjusted discrepancies, trained new employees on processes, confirmed technician appointments, and followed up with clients to ensure satisfaction
Receptionist- Texas Woman’s University
June 2016 – Mar 2018
Maintained the front office, answered phones, managed Professor calendars for meetings and PTO, maintained detailed records of students attending the university, assisted in event planning such as Orientation and student affairs
Education
Eastfield College- Mesquite, Texas
2016-2018
Dr. Ralph H. Poteet High School- Mesquite, Texas
2011-2015
Contact this candidate