Medical Assistant Customer Service

Mary-Catherine Collins

** ****** ******

New Windsor, NY 12553

845-***-**** ad5xr3@r.postjobfree.com

OBJECTIVE:

An experienced and skilled medical assistant with sound knowledge of the medical field and terminology. Vast understanding of performing and processing routine medical screenings, laboratory duties, and clerical responsibilities. Excellent communication skills with exceptional customer service knowledge.

SKILLS:

•Experience of 28 plus years in Plastics and Reconstructive Surgery, Pediatrics, Gastroenterology, and Primary Care as a Medical Assistant

•Proficient with several programs of EMR- ECW, Centricity, NextGen, Medent, Cerner

•Certified Medical Assistant

•Current BLS certification

•Excellent clerical and computer skills, such as Word, Excel, PowerPoint

•Exceptional communication skills, both verbal and written

•Remarkable customer service and interpersonal skills

•Ability to carry out all instructions and duties in a timely and organized manner

•Outstanding multi-tasking abilities

•Quick, hands-on learning capacities

PROFESSIONAL HISTORY:

Medical Assistant- Plastics and Reconstructive Surgery

New Beginnings Surgery PC

April 2023- present

Responsible for retrieving patient’s vital signs, interviewing process, and recording information to Doctor for providing superior care

Assists with all in office surgical procedures, including setting up and breaking down sterile fields

Demonstrates proper disinfecting, sanitizing, and sterilizing protocols for surgical instruments and equipment

Perform Coolsculpting, ViVeve Treatments, including assessments

Schedule and Coordinate all surgeries, in office and hospital settings

Triage patient phone calls

Initiate Prior Authorizations

Medical Assistant- Gastroenterology

Optum Medical Group/Mid-Hudson Medical Group

August 2020 – April 2023

January 2010- July 2015

•Responsible for retrieving patient’s vital signs, interviewing process, and recording information to providers for providing superior care

•Triage patient calls

•Schedule routine colonoscopies and endoscopic procedures

•Execute administrative duties and all assigned tasks in a timely manner

•Surgical Suite assistant duties including surgical scope washing, preparing and sterilizing instruments for Autoclave, cleaning and preparing procedure rooms and patient pre/post op areas

•Execute Pill Camera Endoscopy procedures

•Assist with the workload of all team members

•Maintain patient data and information in accordance to HIPAA regulations

•Assist Doctor in maintaining a sound and organized office, in a fast paced environment

Medical Assistant/Phlebotomist- Primary Care

Healthquest, Kingston, NY

October 2019- August 2020

•Medical Assistant for 6 Physicians

•Maintain POL- lab orders, preparing lab requisitions, identification of correct blood draw tubes, and packaging to be sent out to VBMC diagnostic lab

•Proper Venipuncture blood draws with patient identification

•Perform on average 40 blood draws per day

•Perform UA, PT/INR, Hgb A1C, drug screenings

•Assist with routine Pap smears

•Perform EKG’s

•Triage patient phone calls

•Responsible for retrieving patient’s vital signs, interviewing process, and recording information to providers for providing superior care

•Schedule appointments

•Execute administrative duties and all assigned tasks in a timely manner

•Maintain patient data and information in accordance to HIPAA regulations

•Assist Doctor(s) in maintaining a sound and organized office, in a fast paced environment

Medical Assistant- Gastroenterology

Premier Medical Group, Poughkeepsie, NY

July 2015- April 2018

•Lead Medical Assistant for 8 Physicians

•Supervised a staff of 5 Medical Assistants

•Assigned and maintained scheduling duties for each assistant

•Lead coordinator and scheduler for all Pill Camera Endoscopies

•Attended managerial training sessions

•Triaged patient calls

•Responsible for retrieving patient’s vital signs, interviewing process, and recording information to providers for providing superior care

•Scheduled routine colonoscopies and endoscopic procedures

•Executed administrative duties and all assigned tasks in a timely manner

•Maintained patient data and information in accordance to HIPAA regulations

•Assisted Doctor(s) in maintaining a sound and organized office, in a fast paced environment

Medical Assistant- Pediatrics

Children’s Medical Group, Poughkeepsie, NY

July 2010-January 2011

1996-2000

•Responsible for retrieving patient’s vital signs, interviewing process, and recording information to providers for providing superior care

•Performed routine blood draws, laboratory tests (CBC, cholesterol, UA, throat cultures, Mono spot, Glucose), spirometry, ECG etc.

•Executed administrative duties and all assigned tasks in a timely manner

•Maintained patient data and information in accordance to HIPAA regulations

EDUCATION:

Ridley-Lowell Business and Technical School

Diploma Medical Assistant

Achieved President’s List all four semesters (3.96 GPA)

Dutchess County Community College

Obtained 24 credits

SUNY Cortland

Obtained 36 credits

Marlboro Central High School

College Bridge Program- 12 credits

Regents Diploma

National Honor Society

Contact this candidate