Customer Service Human Services

Tracey G. Caldwell *** W Hampton Ave, Spartanburg SC, 29306

telephone: 843-***-**** / email: *********@*****.*** Objective: To utilize my extensive skills in the field of customer and human services to be a top employee with your company.

EXPERIENCE

Tipsy Taco 03/2021- 12/2023 - Greenville, SC

Server/Trainer

● Trained new hires

● Made sure that the restaurant was ready for business daily

● Bartend

● Provide excellent customer service

Wahlburgers 05/2017-02/2021 - Atlanta, GA

Server/Corporate Trainer

● Trained new employees for FOH and BOH positions.

● Traveled and opened new store locations.

● Bartend

Gladys Knight's Chicken and Waffle 05-/2015-05/2017 - Atlanta, GA Server/AGM

Mimi's Café 09/2008-04/2010 - Charlotte, NC

Trainer/Server

● Trained new hires in general floor duties, including service, follow through, and courtesy.

● Took food orders and gave a superior level of service which resulted in repeat customers. Red Robin, Inc. 06/2006-10/2007 - Columbia, SC and Charlotte, NC Certified Designated Trainer (CDT)

● Trained employees at various locations in the core values of the company.

● Evaluated employee performance and provided continued training. Shoney's, Inc. 11/2003-06/2006 Spartanburg, SC

Trainer/Server

● Trained new hires in general floor duties, including service, follow through, and courtesy.

● Took food orders and gave a superior level of service which resulted in repeat customers. Coffey’s 83 4/1998-8/1998 Spartanburg, SC

Hostess/Head Cook

● Greeted and seated customers; followed up to ensure their experience was enjoyable.

● Ensured food was properly prepared and plated for a superior culinary experience. Charles Lee Center 6/1996-2/1998 Spartanburg, SC

Community Living Specialist

● Provided daily care and life skills training for patients unable to care for themselves. The Avenue 7/1995-3/1996 Spartanburg, SC

Sales Associate

● Gave practical assistance to customers seeking to acquire a new look.

● Cash out registers at the end of evening to ensure accurate accounting. Caldwell Dental Clinic 10/1988-4/1993 Spartanburg, SC Office Assistant

● Checked in patients and escorted them to the examination room.

● Limited billing and coding reconciliation.

EDUCATION

Spartanburg High School 8/1993-6/1995 - Spartanburg, SC HS Diploma

Piedmont Beauty School 8/1995-5/1996 Spartanburg, SC Trident Technical College 8/2005-12/2005 Charleston, SC Major: Human Services

SKILLS

I display proficiency in Microsoft Word, Excel, PowerPoint, Outlook, 10-key, and data entry. I also have extensive experience in the services industry, as well as professional written and oral communication. REFERENCES

Available upon request.

Contact this candidate