Customer Service Representative

Summary

Talented Customer Service and Armed Security G & D Officer with years of implementing strategies to secure satisfactory. I am an independent individual who constantly meets and exceeds goals with minimal supervision in combination with superb influencing skills, credibility, accuracy, and effeciency. Experience

Medical Customer Service Representative

Advanced Health Care • Remote

05/2022 - Present

Attended weekly meetings remotely, training sessions, and teams chats to share best practices and receive feedback from other staff members

Investigated and handled complaints about patient care, ensuring that the quality of care is consistent with hospital policy and accepted practices

Developed a plan of care for a patient, including a daily routine, diet, exercise, and medication monitoring Presented care information to the patient and their family to ensure they understood the plan of care and any changes

Prepared documents and reports to ensure that all necessary information was included in the patient's records Developed strong customer service skills

Handled an average of 20 or more calls per day

Responded to a large number of calls related to

Armed Security Guard

Trident Ground Security • Oakland Park, FL

01/2020 - 05/2022

Recorded client needs, developed a response plan, and performed an evacuation pull-tag test Performed safety and emergency evacuations for client needs and incidents Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks

Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter

Managed a handwritten notebook with keys, each labeled with name, and room number. Assisted in the training of new front desk agents

Notified management of any security issues within the facility, ensuring that security protocols were being followed

Supervised and secured perimeters

Customer Service Representative

Verizon Wireless • Remote

08/2017 - 02/2020

Performed sales analytics and provided recommendations that increased sales Created a new customer database by entering customer information into a database Kept accurate records of all interactions, including customer names, addresses, phone numbers, and product sales

Handled customer inquiries, answered questions, and resolved problems in a timely manner Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Communicated with customer support for clarity on questions that were not answered in the online FAQs Taylore Knowles

**************@*****.*** / 954-***-**** / Pompano Beach, FL Received on average 75+ calls each day

Reached sale quotas every month as required plus more Wrote a monthly sales report, updated it daily, and provided feedback on store performance Established personal connections with customers, exceeding customer service expectations Built rapport with clients by providing quality customer service and problem solving Performed a full audit of inventory and sales reports, ensuring accuracy Communicated with customers daily, provided friendly and courteous service, and answered questions Security Officer

G4s Secure Solution USA.Inc • Fort Lauderdale, FL

01/2015 - 08/2017

Worked as part of a small team people, including supervisor and security guards, to effectively manage the premises

Conducted internal investigations on behalf of the company, resulting in the successful resolution of complaints Created a clean and well-managed work environment by keeping the building clean and tidy Recorded client needs, developed a response plan, and performed an evacuation pull-tag test Communicated effectively with emoloyees and security guards on the floor, creating a more efficient and productive environment

Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter

Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks

Performed safety and emergency evacuations for client needs and incidents Skills

Computer skills, Sales, Communication skills, Front desk, Customer service, Typing, Guest services, Writing skills, Computer literacy, Windows, Microsoft word, Supervising experience, Microsoft excel, Microsoft office, Hospitality, Fleet Dispatch, Customs Compliance, Critical Thinking, Time Management, Detail Oriented, Routing, Distribution, Business Admin, Negotiation Skills, Supple Chain Operations, Maintenance Management, Rapport Building, Project Management, Supervising Experience, Surveillance

Education

Basic Education

West Park High School

06/2015

Certificates

Security D License, Security G License, Concealed

Awards

Outstanding Attendance Awards

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