15+ Years Bilingual Customer Service Representative / Admin Assistant
Resume:
RUTH DELGADO
C O N T A C T
ad5xqf@r.postjobfree.com
Greenville, NC,27858
ABOUT ME
Experienced customer service representative with over 13+ years of experience in the medical field. Excellent
reputation for resolving problems and improving customer satisfaction.
SKILLS
Professional communication
(Spanish and English)
Creative Problem Solving
Money Handling
Administrative and Front Desk
operations (fax, scan, multi-line phone, mail etc.
Money Handling
EXPERIENCE
BRANCH COORDINATOR
CenterWell Home Health, Greenville, NC
(April 2023 – April 2024)
Provided entry level human resource services.
Assisted new employee with completion of new hire documentation. Ordered badges for all staff.
Ordered and assisted with setup of new equipment for field clinical staff. Input of new hire work hours.
Set up and assisted new hire with online training. Processed request and return of company vehicles.
Input of mileage for field staff.
Process weekly reports.
Managed large volume of inbound calls on a multi line phone system. Uploaded unlimited amount of doctor orders to patients charts and processed for payment.
Distributed orders to appropriate clinical staff.
Uploaded wound images to patient charts.
Uploaded lab results and distributed to appropriate care provider. Researched and obtained accurate provider and patient’s information needed to process orders.
Prepared start of care packets.
Processed medical records request.
Attended weekly meetings. Meetings designed to discuss goals and continual growth in the admission of new patients. This role targeted research, status and submission of patient's orders. End of day responsibilities included, forwarding main office phone line to after hours line and closing office doors.
BILINGUAL RECEPTIONIST
Vidant Urology FKA Eastern Urological Associates, Greenville, NC (October Jun 2018 - April 2023)
Provided interpretation services for patients.
Managed large volume of inbound calls via multi-line phone system, while identifying patients’ needs accurately to send message or transfer call. Distributed mail and electronic fax to appropriate clinical staff or patient chart.
Educated patients on how to prepare for CT scans.
Assisted with release of medical records. Assisted new and current patients with registration and other forms, insurance authorization for medical services, scheduled and confirmed appointments, collected and posted payments and negotiated payment arrangements for old accounts. Checked in and checked out patients ensuring demographics and insurance information accuracy.
Provided excellent customer service which extended to 29 counties. All While maintaining a high level of professionalism in an ever-changing environment.
SURGICAL COORDINATOR
Vidant Urology FKA Eastern Urological Associates, Greenville, NC (January 2018 – June 2018)
Scheduled procedures.
Prepared pre-op packets. Scheduled pre-op appointments, met with patients and discussed pre-op instructions.
Provided interpretation services.
BILLING CLERK
Vidant Urology FKA Eastern Urological Associates, Greenville, NC (October 2015 – December 2017)
Input of CPT codes and charges into patient's chart. Provided interpretation services.
COMMUNITY SERVICE
REBUILD CHRISTIAN CENTER
Finance committee Member (2020- Current)
Handling all monies the church takes in.
Recording all donations and maintaining up to date files Assuring the church meets weekly financial goals.
Preparing bank statements and validating bank slips are correct. Sending payments to staffers/ guest speakers via cash app or check when necessary.
REBUILD CHRISTIAN CENTER
Evangelistic team member (2016- Current)
Going door to door, serving the community through various types of outreaches. Offering encouraging words, messages and even prayer when requested Building repour with people to increase church membership.
REBUILD CHRISTIAN CENTER
Youth leader/Children's Church Teacher (2016- Current) Leading, teaching, instructing and coaching young children and adolescents. Creating, arranging, implementing and supervising various activities and events in a safe and fun environment. Working with children in an education and recreational capacity.?Establishing and maintaining a good balance between work and family involvement/ Leading by example. Creating a positive environment and inspiring confidence in others. Managing conflict in an effective and timely manner.
REBUILD CHRISTIAN CENTER
Founder committee member (2019- Current)
Attending meeting to discuss current status and future team goals. Strategic planning
Budget Planning
Event planning
Creating, leading and working fundraising activities.
E D U C A T I O N
BARRY UNIVERSITY -
MIAMI, FL
Bachelor Of Applied
Science: Psychology
2000-2002
UNIVERSITY OF THE
VIRGIN ISLANDS
1996-1999
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