Jesse Pérez
ad5xqc@r.postjobfree.com
Summary
Knowledge of functioning and use of information systems and technology
Knowledge of IT equipment.
Knowledge of help desk management tools and utilities
Knowledge of computer operations and methods of preparing work for processing
Knowledge of data control functions specific to job stream maintenance and documentation
Basic knowledge of concepts of network and microcomputer operating systems
Oral and written communication skills; technical problem-solving skills
Ability to install and maintain microcomputer hardware, software, and basic network components
Ability to analyze and troubleshoot simple operational and data communications problems.
Technical skills
OPERATING SYSTEMS: Installing, maintenance, and troubleshooting of Standalone and Network Operating Systems, including Windows 98, 2000 Pro, XP Pro, Windows 7, 2000 Server, Server 2003
COMPUTER HARDWARE: Installing, configuring, upgrading, diagnosing, and troubleshooting system hardware and peripheral devices such as motherboards, processors, memory, printers, and basic networking equipment
SECURITY: Applying security concepts to PC's and networks, including encryption, firewalls, secure Web communication, VPNs, Public Key Infrastructure, and protection against hackers
MICROSOFT OPERATING SYSTEMS: Deployment, support, and troubleshooting of XP Pro desktop operating system and the use of XP Pro in Windows-based networks
DESKTOP SUPPORT: Customer service and the use of applications for Help Desk support of users; support for personal productivity applications, including Word, Excel, and PowerPoint; review of Apple Macintosh OS
Experience
NSC Global LLC- New York, NY Dec. 2014- Present
Transitioned from ATOS to NSC Global
Voya Field Tech Engineer for VOYA Financial
Windows 10 Migration Lead Engineer
Installed Application, Hardware, & Software
Migrated over 3000 local users as well remote users
Duties include helping users via phone support, & direct support, with everyday issues Hardware & Software installation & configuration, repairs, virus removals
Troubleshoot everyday hardware or software issue, via phone or in person support
ATOS IT Solutions- Windsor, CT. Dec. 2011-Oct. 2013
Desk side support for VOYA Financial employee
Windows 7 Migration Lead Engineer
Installed Application, Hardware, & Software
Migrated over 3000 local users as well remote users
Duties include helping users via phone support, & direct support, with everyday issues Hardware & Software installation & configuration, repairs, virus removals
Native Staffing-Baltimore, MA JUN 2010-Dec. 2011
PC Refresh project for ING for which lead to fulltime employment with Atos IT Solutions
Loaded specified software packages such as operating systems, word processing and spreadsheet programs, Adobe, Citrix, Lotus Notes, and Same time
Performed Active directory updates hardware & software installation.
Data migration of remote & local end users.
Desk side support
Phone Support
Printer technician (from Jun 2010-Jul. 2010)
• Contract work Lexmark Printer Project deployment of new network printers for
The Hartford Insurance Group
• Set up the network printers, assign IP Addresses, and push software to the printers using ESF software (Generic Lexmark configuration software)
Insight Global-Rosemont, IL. Mar.2010, -May 2011
• Computer refresh project for H.U.D.(Housing Urban Developing)
• Data Migration of 200 units
• Application updates, software, new hardware installation
• Antivirus updates installed
• Printers & Drives Mapped
The Computer Merchant- Norwell, MA Aug.2010-Dec.2010
• Performed Levels 1 and 2 desk side & some phone support for all of UTC & Pratt & Whitney employees.
• Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers.
• Responsible for performing Data Migration from old units to new units and installing printers within the network.
• Demonstrated solid customer support skills in the team using strong written and verbal communication skills.
• Supported internal employees utilizing my skills in Adobe, Microsoft office, Microsoft Outlook Windows, and TCPIP.
• Performed Blackberry installs up to email account creation.
• Used remote tools for more difficult troubleshooting tasks.
Robert Half Technology- Manchester, N.H. Apr. 2010 - May 2010
Contract work for Conn. Natural Gas
• Worked with end users on daily basis with either software, hardware or printer issues
• Worked 40% phone support & 60% Desk side support.
• Determined whether problem was caused by hardware, software, cables.
• Spoke with coworkers to research problems and find solutions.
• Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers
Staff mark- Windsor, CT. (On Call Field Tech) Aug. 2008 -Dec. 2011
• PC rollouts.
• Loaded specified software packages such as operating systems, word processing and spreadsheet programs into computers.
• Performed Active directory updates, Data Migration, hardware & software installation.
• Monitored services for early detection of product issues and proactive product stabilization and support.
• Assigned work projects such as converting new hardware and software.
Education
COMPUTER AND NETWORKING TECHNOLOGIES - DIPLOMA
Porter & Chester Institute, Wethersfield, CT 2006 - 2007
• ComptTia A+ Software
• ComptTia A+ Hardware
• ComptTia Security +
• Microsoft Certified Professional (MCP)
• Fluent in English & Spanish