Office Manager Customer Service
Resume:
Patricia Mikee Coley
Pronouns: She/Her/Hers
Lakewood WA 98499
*****************@*****.***
Multicare Health System, Tacoma — Phlebotomist/Lab Asst December - PRESENT
Blood Draws Incl.Capillary, Venipuncture.
Receiving Samples Inc. (Urine, Special Specimens)
Working with Out of Care Providers
Working with other Laboratories
Experience with Synquest, Epic & LABA
In-patient & Out-Patient Care
Pulling Orders & Putting Orders In
Chittenden Chiro, Lakewood — Office Manager
May 2023 - December 2023
Manage Phone Call Lines
Verifying Insurance
Weekly Billing & Personal Billing
Scheduling Patients
New Patient Intake
Opening and Closing Procedures
Prep Doctors scheduling
Faxing & Filing
ACU, Dupont — Float
June 2022- May 2023
Depositing Cash, Checks Making Cashier Checks, Money Orders. Preparing Loans
Referrals Notifying members on new marketing ideas Making Debit, credit, and ATM cards
ATM Audit
Loans Inc. Credit Cards, Personal, Auto, & Business SKILLS
● Front Desk
● Customer Service
● Computer Skills
● Microsoft Office
● Medical Office
Experience
● Adobe Acrobat
● HIPAA
● Multi-line phone
systems
● Medical terminology
● Blood banking
● Specimen collection/
processing
● Order entry
● Laboratory
Experience
● Epic
● Medical Records
● EMR Systems
● ICD-10
Knowledge on CDs, IRA’s, Ct.
Teller Experience And Senior MSR Experience
Going to different branches to help with coverage
Monthly Audits
Tapco CU, Frederickson — Member Service Representative II August 2021 - May 2022
Depositing Cash, Checks Making Cashier Checks, Money Orders. Preparing Loans Referrals
Notifying members on new marketing ideas
Making Debit, credit, and ATM cards ATM Audit, Loans. Knowledge on CDs, IRA’s, Ect.
Teller Experience And Senior MSR Experience
STOP, Puyallup — Receptionist
January 2021 - November 2021
Book appointments
Take payments
Insurance Verification
Give any information that clients ask
Reminder appointments
Filing & Faxing
Multitasking phone calls
Collect & Monitor Urine samples
Working directly with Attorneys, Counselors, & DO’S Weatherly Inn, Tacoma — Caregiver
August 2019 - June 2021
Monitoring residents
Taking vitals
Personal resident Care
1 0n 1 feeding
Dementia & Alzhemiers care
EDUCATION
Tacoma Community College
2021-2022
High School Diploma
Bates Technical College
June 2023- August 2023
Medical Assistant- Phlebotomy
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