Nursing Assistant Customer Relations
Resume:
Leneider C. Davis
Philadelphia, PA
ad5xq0@r.postjobfree.com
Versatile Executive Support Professional with over 13 years of administrative, leadership, and customer relations expertise.
Educational Background
2018
Certification/ Wound Care Liberty Resources for Living, Philadelphia, PA
2006
Certification/Phlebotomy American Red Cross, Philadelphia, PA
2000
Certification/ Nursing Assistant American Red Cross, Philadelphia, PA
Professional Profile
January 2020 to Present Philadelphia Sheriff’s Office, Philadelphia, PA
Records Clerk
Creates/maintain Sheriff records, reports, logs, case files, and departmental documentation
Input/manage data in national and local law enforcement databases
Distribute documents to employees and/or partner agencies
Follow court orders to seal or expunge police records
Analyze, create, and distribute statistical reports
Manage all required administrative/additional tasks
May 2019 to January 2020 Marriott Hotels, Philadelphia, PA
Front Desk/AYS Agent
Assign room locations, and provide rate room selling strategies
Check-in and check-out guests in a knowledgeable, efficient, and professional manner
Accurately handle future and same day reservations or take walk-in guests
Answer, record, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station in order to answer telephone calls
December 2018 to May 2019 Scalp, Inc, Philadelphia, PA
Direct Support Staff
Provided supervision and guidance for residents during skills building activities
Developed and implement individual treatment plans for residents
Assisted with daily living activities, including preparing meals and personal hygiene
Updated resident case notes on a daily basis
Ensured an appropriate staff-to-client ratio at all times
May 2018 to December 2018 Child Prodigy Educational Center, Philadelphia, PA
Center Director
Established budgets and set fees for programs
Developed educational programs and set educational standards
Hired and train new staff members
Supervised preschool teachers and childcare workers
Provided training and professional development opportunities for staff
May 2015 to December 2017 LXR, Inc, Philadelphia, PA
Lead Storyteller/Manager
Partnered with Product Management to ensure articles were created/updated expeditiously
Audited existing knowledge content
Assimilated information extracted from technical support database
Ensured legal and operational compliance of database information.
July 2015 to May 2018 Bath and Body Works, Inc., Philadelphia, PA
Key Holder
Offered support and trained new employees
Assisted cashiers in periods of high customer volume
Assumed managerial responsibilities during management absentees
Managed the alarm system, including setting and disarming
Arrived early to open store and start daily preparations
February 2012 to April 2015 First District Self-Help, Inc., Philadelphia, PA
Ball Room Sales Administrator
Consolidated and manage company records
Processed customer contracts and payments
Provided ballroom tours to potential clients
Organized and oversea ballroom events
Performed various administrative tasks (data entry, faxing, filing, emailing, conference calls)
September 2009 to February 2012 Independent Caregiver, Philadelphia, PA
Au Pair
Undertook appropriate outdoor activities with children
Transported children to school and activities
Undertook appropriate educational activities
Technical/ Auxiliary Skills
ICD-9/CPT Coding/ Certified home health aide/ First aid/CPR certification
Certified to perform injections, vital signs, blood pressure, EKG, physical therapy modalities and various other laboratory procedures
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