Business Analyst Financial Services

SUMMARY

Business and UAT Analyst with over eight years financial services industry experience working in cross-functional teams in the development and execution of user acceptance testing, the documentation and delivery of software processes and leading effectual system changes in the form of user enhancements and upgrades.

Loan origination testing experience includes performing UAT relative to Encompass360, Empower, Finastra, Tavant, Velocify and Salesforce.

Comfortable investigating user errors and logging issues and triaging based on level of severity and escalating to IT.

Experienced running “dummy loans” through Finastra and Encompass360, leveraging administrative privileges to manipulate loans to various states to conduct required testing.

Proven experience utilizing business and functional requirements to develop user acceptance test scripts for production environment. Quality Assurance (QA) tester.

Available as required for monthly builds and releases and customizing user acceptance test scripts to support new builds and their respective servicing annexes.

BUSINESS ANALYST SKILLS AND ABILITIES

User Acceptance Testing

Data Mining/Analytics

Risk Management

SAP/SAS Solutions

Project Management Skills

Training/Development

Agile / Jira

Script Testing

Business Process Analysis

System Integration

Financial Acumen

Presentation Skills

Teamwork/Collaboration

SOFTWARE EXPERIENCE

Visio, SharePoint, Word, JSON, Visio, Spotfire, Microsoft Access, Microsoft TSF, ITIL, Advanced MS Excel, PowerPoint, LOS, PowerPoint, WebEx/Skype, SDLC, MS Project, Outlook, Team Foundation Server, XML, Encompass 360, Empower, Finastra, PhaseWare

PROFESSIONAL EXPERIENCE

Business Analyst III: BlackKnight Financial Services, LLC: March 2022 – Present

Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.

Expertly researches and documents client needs such as technologies and regulations for system design.

Analyzes marketplace, industry, company, technology trends and best practices.

Assists clients in writing test plans and test cases to ensure enhancements made to applications.

Conducts a variety of tests such as system integration, readiness, and acceptance.

Developed procedures, flowcharts, and consulting materials to enhance efficiency and solve complex problems related to clients’ products.

Prepared and delivered comprehensive project reports to clients, including observations, recommendations, completed work, pending tasks, and ongoing responsibilities.

Manages UAT performance results and provides training to clients and coworkers on guidelines and practices.

Senior IT Business Analyst / UAT Tester: Pentagon Federal Credit Union: November 2020 to January 2022

Interfaced with business stakeholders to understand business needs, requirements, and priorities.

Served as the liaison who bridged the gaps in communication between the business and development teams.

Maintained a comprehensive trail of requirements and actively contributed to the project change control process.

Managed the companywide implementation of new Uniform Residential Loan Application requirements.

Utilized Encompass loan origination software for everyday tasks and completing job functions.

IT Business Analyst (Project): United Airlines: December 2019 – March 2020

Position focused on in-flight Wi-Fi functionality and accessibility involving three technology vendors including Fiserv, Panasonic and Viasat.

Executed documentation, transition, migration, integration, and improvement of technical business system processes associated with a high functioning in-flight Wi-Fi experience.

Met with stakeholders to discover existing business process requirements and scope.

Mapped current versus desired business process state with specific emphasis on hand-off points.

Carried out analysis of current state processes and identified opportunities to enhance.

Facilitated analysis and improvement workshops with cross-functional stakeholders and SME’s.

Developed training materials associated with the transition and improvement of technical business system processes.

Utilized experience with developing process-oriented training materials for end-users while effectively communicating with both business and technical level teams in verbal and written formats.

Business Analyst: LyondellBasell: July 2019 – December 2019

Positioned governed companies’ global intranet including internal bulletins hosted on various software platforms such as Salesforce.com, IBM and Citrix among others.

Duties included but were not limited to hands on IT regulatory compliance, security, privacy standards and data standards to increase asset value of enterprise data associated with technology vendors.

Worked with Senior Management as well as SharePoint and social media management.

Business Analyst: Amegy Bank: May 2018 – May 2019

Ran “dummy loans” through Encompass360 loan pipeline end-to-end to test updates.

Overall UAT process intention was to “fool-proof” the automated functionality of the loan pipeline and the respective modules by conducting workshops to establish consensus Processor needs and leveraging technological loan checklists that were written into E360.

Partnered with in-house IT Developers who were certified by E360 to implement customization.

Maintained, developed, and oversaw reporting requirements from internal requests as well as external contractual requests and audits.

Organized, facilitated and lead meetings with business units to coordinate the development of business requirements.

Implemented customizable features and created client specific configuration profiles and workflows.

Created a solutions guide recommending tools to solve commonly unsolvable E360 issues.

Participated in the design of system enhancements critical to the proper execution of departmental needs.

Developed requirements relative to new products including performing project implementation, workflow optimization, operational strategy creation and operational performance alignment.

Acted as the administrative system subject matter expert for user privileges and user roles by title.

Business / UAT Analyst: Envoy Mortgage: February 2016 – May 2018

Communicated to stakeholders the loan origination system (LOS) Finastra to satisfy business requirements.

Investigated user errors and logged issues via a ticketing system labeling by level of severity and escalated them to Finastra third party technology partners and IT.

Leveraged PhaseWare for issue tracking, project status, ticket prioritization and escalation.

Utilized business and functional requirements to develop user acceptance test scripts for production environment.

Developed mobile applications used to take mortgage applications.

Wrote program for mobile applications using JSON script and Microsoft Visio and integrated with Finastra as a landing page / application repository.

Served as liaison between the business and development teams to track and report status of system changes.

Held sessions with project team to build business and functional requirements documentation.

EDUCATION

Bachelor of Science in Business Administration - Fayetteville State University

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