United States Customer Service
Resume:
PROFESSIONAL SUMMARY
I'm passionate about promoting lasting customer satisfaction by
delivering quality service and unparalleled support. I'm proficient in customer service best practices and related options. Well-qualified in handling complex customer issues and promoting positive experiences. I'm efficiency-driven and organised with team- orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
WORK HISTORY
ICU Patient Care Assistant, 01/2024 - Current
Lakeland Regional Hospital, Lakland, United States Retail Sales Associate, 10/2021 - 09/2023
Nike, Orlando, United States
Gym Receptionist, 08/2020 - 10/2021
Just Move Athletic Club, Winter haven, United States Call Center Agent, 03/2019 - 08/2020
Primo Water, Lakeland, United States
Winter Haven, United States
33881
**************@*****.***
SKILLS
BLAKE LIGHTSEY
Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
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Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
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Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
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Enhanced customer experience through all communication channels through professionalism and product knowledge.
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Maintained display and organisation of department based on visual merchandising guidelines.
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Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
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Created positive entrance and departure for visitors through warm, enthusiastic greeting.
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Promoted and sold membership add-on services, generating in additional revenue.
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• Delivered front of house duties with warm and professional manner. Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
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• CPR Certified
• Certified Personal Trainer
• Licsenced Nutritionist
• Customer Service Experience
• Critical Thinking
Lifeguard, 03/2016 - 12/2018
LEGOLAND Florida, Winyer Haven, United States
EDUCATION
CNA, Nursing, 12/2023 - 12/2023
Integra Health Nursing Prep Institute - Lakeland
Diploma, General Education, 08/2015 - 03/2019
Winter Haven Senior High - Winter Haven
Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
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Used outstanding problem-solving and communication skills to appease dissatisfied customers.
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Performed successful pool rescues, remaining calm and effective under pressure.
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Observed swimmers attentively, quickly responding to risks and concerns.
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Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
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