Data Entry Customer Service
Resume:
AMY JENKINS
Tampa, FL *****
ad5xoc@r.postjobfree.com
Objective to find a new and rewarding position that I can apply my past experiences to face a new challenge.
Accounts Recievible,Data Entry, Senior Tax examiner at a national real estate tax service with excellent job skills and computer skills. With experience working in the office and on the road I am able to organize and complete my work with minimal supervision. I have received many awards and commendations for my work quality. I have also trained new hires and been chosen to train my co- workers on a new computer programs. I am looking for a career change at a company I can grow with and contribute my skills to. I work very well with others and have the ability to help others meet there potential as well as growing my knowledge base to help the company succeed.
• 10+ years of customer service
• Excellent written and verbal communication skills, with an eye for detail
• Extremely productive in a high volume, high stress, environment
• Proficient in the use of Microsoft Office, excel, Word
• Highly productive in the use of Office Professional Programs
• Self starter with a can do attitude
Work Experience
A/P & A/R Specialist
VetCor - Tampa, FL
September 2023 to January 2024
Handled all incoming and outgoing bills and invoices company wide, assisted in Cash flow projections, collections on past due accounts. Cash handling and in house bank deposits. Making Vendor connections. Interactions with insurance carriers to get funds for jobs. Rental Lot Attendent @Tampa International Airport
Avis-Budget Group
August 2022 to May 2023
l would inventory our cars at our airport lots, enter vehicle status and other information in a mobile handheld device, checking that our cars are ready for our customers to rent and assist customers as needed, all with excellent customer service.
Assistant Manger Cashier
Family Dollar
May 2018 to June 2019
Opened/ Closed store
Drooped off Bank deposits
Inventory control
Schedule employees
Hiring employees
Entering payroll / deposits slips in company computer. Accounts Receivable
Pest Bear Pest Control
March 2009 to April 2012
Posted Tech's complete route in the company system 3/2010-06/2011 Data Entry/ Accounts Reciecible,Billing
Pest Bear Pest Control - Tampa, FL
March 2009 to April 2012
11/2011-4/10/2012
All Data Entry positions were all in the same office. I have listed all of the job duties I have handled at most recent job. I was moved around not due to work performance just put where I was needed at the time. Work independently on special projects such as missing bills reports as well as customer service requests. Utilization of specialty company software to research clients accounts, as well as Microsoft Word, Excel, and Windows.
Train new hires to the company on software and procedures. Quality check the work of others. Team leader coordinating work flow for in-house employees Work error reports and help co-workers improve their job skills through additional training Managed customer services requests to provide Billings and Payment information for internal customers. Setting up New Clients in the system
Handled Multi-lines phone system, with switchboard Customer Service Representative
Managed Data Entry office
Scheduled Appointments
Entered updated customer information in computer (ie.misspelled names QA) Managed cash transactions, Bank Deposit
Entered daily mail of Checks into our internal system Money Deposited (via in-house check scanner
Set Daily Goal for Money Deposited (via in-house check scanner) Approx.: $30,000 min.a day Acquired more than my goal on numerous occasions
Placed all Staples Orders Company wide (11 Branches) once a month Managed the Data Entry and Collections for (4-6 monthly briefly,) Prepared and organized work orders. For Posting in our system. Noted ever account with any concerns tech or customer notice.. Making the work schedule for each employee at time of hire Invoice ordering and inventory control. ( work order tickets company wide) Handling Inbound and Outbound Billings related concerns. Dispatch technicians in the field to there next job. Calling customer to verify they are home and give them ETA of the tech arrival time Utilized Microsoft Word and Excel.
Handled Account transactions A/P and A/R
Kept books on Purchase orders and Sub-contractors orders in Quick book Handled all (bad debt) Delinquent account and Sent to 3rd party collections- via upload to Transworlds Systems
Handled the Pay Pal account
Imported and Export customer statements (via upload to Data Bill 3rd party billing company) using txt and csv files and zip files as well
Created Pdf Files using imported file or created my own files Tax Searcher/ Property Investigator
Fidelity National Financial - Pasadena, CA
July 2002 to October 2008
· Obtain property identification numbers for both escrow and non-escrow loans
· Map legal descriptions
· Obtain tax amount and figure discounts or penalties as appropriate
· Travel to various state during tax cycles as well as assisting other offices around the nation.
· Work independently on special projects such as missing bills and invalid parcel reports as well as customer service requests
· Working with county tax authorities to obtain property tax information
· Proficient in software used to research property tax information and legal descriptions as well as Windows, Excel, Word and Outlook
· Utilization of specialty company software to research tax information, as well as Microsoft Word, Excel, and Windows.
· Train new hires to the company on software and procedures.
· Teaching co-workers to map out properties to obtain the correct account numbers.
· Quality check the work of others. Team leader coordinating work flow for both in-house and virtual associates
· Work error reports and help co-workers improve their job skills through additional training
· Managed customer services requests to provide parcel/tax information for internal customers.
· Setting up New Clients in the system
· Handling Inbound and Outbound Sales Calls
Front Office Manager /Customer Service Representative Midas International - Tampa, FL
April 2001 to April 2002
Answered multi-line phones system
Checked in customers for auto repair.
Cashed out work orders
Cashier
Open and close shop
Payroll for shop of 5 employees
Ordered shop supplies
Inventory Audit
Handled Fleet Account
Sales
Ordering parts
Secretary for CEO Telemarketing
A-Able Appliance and Air Conditioning
October 1996 to April 2001
Pulled permits for tri-county area for a/c installation ( Hillsborough, Pinellas, Pasco)
Dispatch
Answered multi-line phones
Customer Service
Wrote up work orders for repairs to dispatch technicians Ran credit Applications
Payroll for subcontractors
Weekly deposits
Receptionist
Pest Bear Inc.
Skills
• Customer service
• Bookkeeping
• Accounting
• Office management
Assessments
Bookkeeping — Completed
June 2023
Calculating and determining the accuracy of financial data Full results: Completed
Spreadsheets with Microsoft Excel — Completed
June 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Office manager — Completed
June 2023
Scheduling and budgeting
Full results: Completed
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
June 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
June 2023
Maintaining data integrity by detecting errors
Full results: Proficient
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