Ux Researcher Sales Team

Tim Price, MBA PhD

Austin, TX • 510-***-**** • ad5xnz@r.postjobfree.com • www.linkedin.com/in/timoprice • www.timoprice.com

Summary

As an experienced mixed-methods UX researcher, I’m looking for a company that wants to understand its customers to build more usable, data-driven products. I bring 15+ years of expertise including establishing & scaling research practices. My unique blend of skills—informed by an MBA focused on product strategy & a PhD in linguistics—helps me speak to users and translate their needs into the language of executives. I thrive in rapidly changing environments. When faced with challenges, I dive deep, uncovering insights about user needs. My ability to convert complex findings into clear recommendations ensures that teams can act swiftly. Whether it’s a UX design tweak or a strategic pivot, I bridge the gap between research & execution.

Skills, Expertise & Languages

●Research: Qualitative Research, Quantitative Research, Generative Research, Evaluative Research, User Interviews, User Personas, User Journeys, Concept Testing, Moderated & Unmoderated Usability Studies, User Testing, Surveys, Focus Groups, Cognitive Walkthroughs, Competitive Analysis, Service Blueprints, Ethnographic Field Studies, Heuristic Evaluation, JTBD, NPS, Voice of the Customer, Card Sorting, Tree Testing, Recruitment, Qualtrics, Optimal Workshop, Dovetail, SurveyMonkey, UserTesting.com, Google Analytics, UserZoom, Miro, Mural, Zoom, MS Suite

●Design: Human-Centered Design, Design Thinking, Participatory Design, Co-Creation, Visual Storytelling, Information Architecture, Workshops Facilitation, Mockups, Wireframing, Prototyping, Service Blueprints, User Flow Diagrams, Miro, Mural, FigJam, Figma, Sketch, Axure, Adobe XD, Balsamiq, Invision, HTML, CSS

●Data Analysis: Product Analytics, Visual Data Presentation, Pendo, A/B Testing, SPSS, Excel, SQL

●Operations: Project Management, Research Operations, Roadmaps, Agile, Scrum, JIRA, Confluence, Productboard, Salesforce

●Leadership: Critical Thinking, Problem-Solving, Empathy, Mentoring, Conflict Resolution, Growth Mindset

●Languages: English (Native); German (Fluent); Romanian (Advanced); Russian (Beginner); Dutch (Beginner)

Experience

Venafi Austin, TX (Remote) June 2021 - February 2024

Principal User Researcher

●Headed & scaled research initiatives, performing project management, establishing project vision & direction, setting research metrics, planning roadmaps, establishing methodology, synthesizing data, & delivering actionable insights.

●Collaborated with cross-functional teams, including project managers, designers, & engineers, to champion user-centered design, align business goals with user needs, conduct research, synchronize efforts, mitigate risks, shape product roadmaps, & iterate along the design & development lifecycle.

●Streamlined a complex user flow by 2500%, resulting in a reduction in error rate by more than half.

●Conducted end-to-end quantitative & qualitative research studies, including user testing, interviews, surveys, persona development, journey mapping, statistics, & data analytics, Identifying user pain points, needs, & expectations.

●Synthesized data & research findings into clear, insightful reports, empowering senior stakeholders with strategic knowledge, & de-risking product decisions throughout the design process.

●Translated complex data from diverse studies into strategic & tactical insights & recommendations, presenting to diverse audiences, & driving customer-centric, data-driven business decisions.

●Told compelling stories by crafting research & design artifacts, such as personas, journey maps, user stories, information architectures, mockups, wireframes, & prototypes.

WellSky Austin, TX March 2019 - June 2021

Principal User Researcher

●Developed & tracked usability & ROI metrics for digital products, ensuring a deep understanding of user behaviors.

●Saved WellSky $2M & its customers $4M by identifying & implementing a key missing product enhancement.

●Significantly decreased decision-making risks by utilizing data-driven insights & consistently advocating for the end user’s perspective.

●Cut engineering churn by 50% by implementing agile development processes such as Design Thinking workshops, fostering enhanced collaboration & productivity among product, design, & engineering teams.

●Managed & mentored research teammates, creating a culture of collaboration & helping them grow their skills & produce high-quality research.

Boncom Salt Lake City, UT October 2017 - March 2019

Senior User Experience Researcher

●Elevated client site metrics by 150% in impressions, doubled the click-through rate, and quadrupled conversions through a strategic redesign focused on enhanced usability.

●Defined product needs & requirements by establishing target personas, orchestrating participant recruitment, managing research schedules, & conducting foundational research.

●Advocated the human-centered voice of the user, ensuring product designs & marketing campaigns were deeply rooted in user insights & preferences.

Merkle Salt Lake City, UT January 2016 - October 2017

Senior User Experience Researcher

●Revitalized the user experience for a broad spectrum of eCommerce, banking, B2C, & B2B clients, including notable names across various industries, like AAA, Red Cross, Adobe, Digital Ocean, Merrick Bank, & Ciena.

●Slashed a client’s sitemap complexity by 53%, resulting in an increase of 600% in click-through rates on pivotal pages.

●Enhanced a client’s sitemap to feature new products while streamlining the existing menu structure by 21%, boosting click-through rates to essential pages by 400%.

●Amplified a product’s user base from 20,000 to over 260,000, marking a substantial increase in engagement & market reach.

(COMPLETED MBA: 2015 - 2016)

Bavarian Academy of Sciences Munich, Germany October 2013 - December 2014

Web Developer

●Conceptualized & engineered a cutting-edge collaboration platform, now a pivotal tool for thousands of researchers worldwide, facilitating cross-border innovation & knowledge exchange.

Goethe University Frankfurt Frankfurt, Germany May 2011 - October 2013

Postdoctoral Computational Researcher

●Developed an extensive language corpus, serving as a foundational resource for machine learning research & advancing the field of natural language processing.

UC Berkeley Berkeley, CA August 2003 - April 2011

Ethnographic Researcher

●Managed a team of 10 researchers through the conceptualization, planning, & execution of ethnographic research studies, contributing to the advancement of knowledge in the field.

●Executed foundational & usability research for a second-language learning application tailored to impoverished grade-school children, enhancing educational outcomes & user experience.

Education & Professional Development

UC Berkeley Berkeley, CA

PhD: Linguistics, German

Erasmus University Rotterdam Rotterdam, Netherlands

MBA: Business Administration & Management, Product Strategy

BYU Provo, UT

BA: Linguistics

Professional Development

●Introduction to Artificial Intelligence, LinkedIn Learning 2024

●Qualitative Insights Summit, Insights Platform 2024

●IIEX North America 2024

●Product-Led Growth Fundamentals Certification, Product-Led Alliance 2024

●CHI Hamburg 2023

●UX Strategy Leaders, Center Centre 2021

●UXRConf, UXR Collective 2021

Honors & Awards

●Fulbright Fellowship Award, Fulbright International

●James R. Gray Adjunct Instructor Lectureship Award, UC Berkeley

●University Outstanding Instructor of the Year Award, UC Berkeley

Interests

Travel, Foreign Languages, International Foods, Hiking, All Things Chocolate

Tim Price • 510-***-**** • ad5xnz@r.postjobfree.com • www.linkedin.com/in/timoprice • www.timoprice.com

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