Customer Service Administrative Support

LJ

LATORIA JONES

**************@*****.*** 334-***-**** Montgomery, AL 36111

Hardworking and reliable mail carrier with strong ability in customer service . Offering great communication skill. Highly organized, proactive and punctual with team-oriented mentality. Mail Sorting

Postage Calculation

Package Scanning

Vehicle Inspections

Paperwork Processing

Data Entry

Data Collection

Microsoft Outlook

10-Key

Filing

Call Center Operations

Microsoft Office Expertise

Order Processing

Credit Card Payment Processing

Documentation

Retail Sales Customer Service

Customer Service

Office Equipment Proficiency

Clerical Support

United Postal Service Montgomery, AL

Mail Carrier

08/2022 - Current

Obtained receipts for registered and certain insured mail. Provided friendly customer service at all times while delivering mail. Furnished customers with postal information and provided change of address information and other related postal forms. Cleaned and checked over vehicle after completion of daily deliveries. Reported any damaged or missing mail items to supervisor immediately. Delivered mail along prescribed route and retrieved additional mail from relay boxes.

Informed customers of package arrival or delays when necessary. Maintained records of all deliveries made during the day. Checked incoming mail for proper postage and correct names and addresses.

Sorted mail for delivery, arranging mail in delivery sequence. OF HUMAN RESOURCES

ADMINISTRATIVE SUPPORT

ASSISTANT II

05/2017 - 05/2018

Independently provided administrative support for Alabama Department of Human Resources management and employment team implementing proficient & extensive knowledge as an Administrative Support Assistant II with multi-departmental State of Alabama Personnel experience Filed and recorded budget ledgers, inventory purchases, mail warrants & other financial records of compensation & reimbursement Effectively organized and maintained unresolved invoices and directly managed Accounts Payable email inbox/outbox messages with timely yet professional response and communication

First-hand processed daily mail delivery/outgoing operations and assembly opening, stamping & distributing packages to intended Summary

Skills

Experience

personnel and entity

Maintained functional working environment through professional telecommunications skills receiving, making & directing calls/voice messages

As well as operated other office equipment such as fax machine, printer & computer software/hardware

Implemented effective problem solving methods & approaches during complex instances suggesting corrective yet neutral working styles. ALABAMA, OF PUBLIC HEALTH

ADMINISTRATIVE SUPPORT

ASSISTANT II

11/2016 - 05/2017

Provided administrative support for professional staff members for Alabama Department of Public Health/Nutrition & Physical Activity sector Prepared travel requests, drafted, proofread and edited organizational documents

Composed and organized written and typed correspondence through electronic and traditional filing systems

Independently distributed recorded correspondence letters to intended staff members and personnel

Took record of all financial transactions such as monetary spending/receiving invoices, inventory purchases and receipt organization for which kept track through a financial ledger

Provided end of year fiscal results upon close-out date for the previous tax year reflection of how departmental funds were disbursed and received Communicated with third party vendors/companies on financial transactions processed within department and entity relationship Prepared and compiled all daily reports to and from various departments, answered telephones, distributed & maintained office mail system and other clerical/administrative duties assigned.

GLOVIS AMERICA (ALABAMA) LLC

PRODUCTION WORKER

10/2015 - 03/2016

Assembled GLOVIS goods on assembly line paid careful attention to workflow and production process

Carried out basic quality control and product testing checks Fed raw materials into production machinery, stored and maintained products into the warehouse strategically creating tactful working environment

Utilized lifting equipment and forklift trucks to fulfill orders Processed, prepared and packed goods ready for shipment Maintained clean work area and effective working equipment. ALABAMA DEPT, JULIA TUTWILER

PRISON FOR WOMEN

ADMINISTRATIVE SUPPORT

ASSISTANT II

01/2012 - 10/2015

Served as office manager for Tutwiler's security staff to include responsibility for office supplies and secured maintenance of office equipment

Supervised functionality and ethics of office environment encouraging healthy working styles and colleague acquaintanceship Effectively established and maintained the prison filing system, sorted and directed mail delivery/receiving assembly and distribution Utilized various communicative methods such as a two-way radio, electronic/paper correspondence & phone

Consulted with staff on employment timesheet accuracy upon direct deposit

As well as, managed and constructed paper and electronic attendance records, shift logs collaborated with human resources department time and attendance documentation for each employee

Prepared & edited prison/administrative documents, spreadsheets & reports as directed ensuring data accuracy met all established deadlines Answered and directed telephone contacts, recorded voice messages & answered all routine & non-routine inquiries.

ALABAMA DEPT, TRANSPORTATION

ADMINISTRATIVE SUPPORT

ASSISTANT I

10/2006 - 10/2012

Processed & kept track of personnel time & attendance sheets, payroll and employee direct deposit information

Prepared invoices, reports, memorandums, letters, other stationary and financial statements to present to management pertaining departmental monetary status and work assembly

Primary liaison between colleagues and management staff that prepared for such instances as team meeting agendas, important subjects relevant to functional working environment, etc

Independently collaborated with various departments and compiled daily reports reflecting organizational working operatives Immensely supported & worked with management on complex problem- solving resulting in effective working resolutions

Frequently attended work related training seminars improved occupational knowledge & performance

Built & sustained healthy professional relationships with colleagues and management.

GRAHAM UNIVERSITY

BACHELORS in BUSINESS ADMINISTRATION

Education and Training

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