White Plains Customer Care

KENNETH W. LEE

*** ****** ****** #*-*

White Plains, NY 10603

Home: 914-***-****

Cell: 914-***-****

Email: ad5xn5@r.postjobfree.com

OBJECTIVE: To obtain a position where my maturity, knowledge, skills, and experience will assist me in being a major asset to a company.

PROFESSIONAL PROFILE:

A born leader who leads by example. An award-winning facilitator and mediator with success in all areas of establishing specific work strategies and requirements. A faithful and responsible employee who is successful in empowering and motivating a group to achieve above and beyond normal expectations. I have the skills to assist others in achieving their professional potentials and goals.

EXPERIENCE:

CENTURY PROTECTIVE SERVICES (CPS)

White Plains, NY 2017-2023

OPERATIONS MANAGER

Oversee 19 facilities including 15 Site Supervisors, 2 vehicles, and approximately 80 guards.

Interview & hire guards

Created work schedules

Guard Training

Order guard uniforms

Post Orders

SITE SUPERVISOR

Security Supervisor-360 Hamilton Ave., White Plains, NY

VOLUNTEERS OF AMERICA

Valhalla, NY 2015-2017

CUSTOMER CARE WORKER (CCW)

Valhalla, NY 2015-2017

Within the program and agency procedures, functioning as a key member of the Operations Team, the Customer Care Worker’s responsibilities include the following:

Meet the needs of the program’s clients

Promotes client participation in services leading to successful graduation to independent living

Engage clients in various services

Protecting client’s rights

Promote client and co-worker safety

Transport clients to appointments

Ensure clients adherence to rules and program activities

24 hour daily monitoring

COACH / FACILITATOR, DIAMOND BUDDIES LLC. (A not-for-profit baseball group), Pelham, NY 2010 – 2016

Recruit for a principle role in transforming a stagnant baseball team into a turnaround success winning the divisional championship series (“Vedel Bat Co., “Fordham University Tournament”) implementing tight formats, policies and procedures.

Assess player’s skill and evaluates own and opposition team capabilities to determine game strategy resulting in the winning of 70% of overall games.

Contributes to generating $255,000 in registration fees with residuals.

Directs the conditioning of players, 15 years of age to achieve maximum athletic performance.

Counsels student athletes at critical career/personal crossroads assisting them to transition into positive life choices empowering them to realize their career and educational goals.

BASEBALL COACH, THEODORE YOUNG COMMUNITY CENTER (a full-service social service agency), White Plains, NY 2000 – 2008

Selected to “start up” a baseball team training protégés in athletic baseball techniques.

Sourced athletic equipment vendors negotiation advantageous cost, shipping and payment concessions saving hundreds of purchase dollars; awarded a signature purchasing authority

Motivated student players to use education as a method to overcome adversity; assisted students to modify attitudes/patterns of behavior resulting in a decreased sense of isolation.

Developed and facilitated conflict resolution, stress management and cultural difference workshops; recognize for ability to establish and maintain key relationships with individuals from diverse cultures, backgrounds and status groups – knows how to listen and not just hear.

SR. PRODUCT ANALYST, IBM (a $400 billion global information technology group), Armonk, NY, Yasu, Japan 1983 – 2010

Originally hired as a mail clerk and promoted quickly (eight times) to manage and ensure the on-time and effective delivery of AS400 hardware to hundreds of Asia-Pacific clients (Daewoo, Toyota, Bank of Hong Kong) in a timely manner maintaining $17,000,000 in sales revenues.

Co-authored an internal logistics training manual labeled “…the bible.”

Coordinated the training of new hires (planners, schedulers, IT technicians, support staff) and cross-training of existing staffs in effective product knowledge, product technique and effective customer service skills making changes, corrections and completions as needed – known as “…fun to work with!”

Planned, developed and implemented community outreach programs (seminars, trainings) informing the public about business-related topics.

Established and maintained office systems and delivering statistical and narrative reporting to senior management winning rave reviews.

Chosen to represent the national headquarters by being assigned to the “Yasu, Japan Baseball Giants” (an IBM-sponsored semi-professional baseball team) as their second baseman leading the team to the national title and named to the All-Star team.

Recognized as a “…top notch, no-nonsense get-it-done-now and get-it-done-right professional” when dealing with people and projects.

EDUCATION / SPECIALIZED TRAINING:

Criminology / Business Administration - Tulane University, New Orleans, Louisiana 1982-85

Awarded baseball scholarship

Certificate, Planning & Logistics - IBM Academy, Armonk, NY 2001

Certificate, BRIO Information Systems - IBM Academy, Armonk, NY 2005

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