Implementation Manager

Dmitri Sedov ad5xle@r.postjobfree.com • +373-******** • linkedin.com/in/dmitriosedov

Moldova • Relocation / Remote

Project Implementation Manager with 8 years of leadership experience delivering international technology projects related to the development and implementation of software solutions aimed to enhance business productivity and achieve competitive advantage in banking. Strong expertise in developing implementation strategies, playing a crucial role in planning and executing end-to-end project life cycles, driving project milestones to completion, and ensuring alignment with client objectives and timelines.

Globally distributed client-facing teams in small to large-scale onsite projects

Project management and change delivery in B2B

SDLC, Waterfall, Agile Kanban/Scrumban, DTAP, CI/CD

Knowledge of Payment card industry and TSYS banking software products

Desire to learn, grow, and develop

SELECTED ACHIEVEMENTS

Accomplished $500K replatforming projects for major banks in EMEA and LATAM, contributing to the overall yearly revenue; received commendations from senior management for reliability and dedication.

Spearheaded the 1st End-to-end system conversion with 90% data accuracy and good operability of the target card-processing system; exceeded budgetary and timeline expectations for a replatforming project.

Reached 80% of project milestones within the estimated timescales and budgets.

Induced the implementation of revised custom/standard functional components through acting on complaints and escalations; attained a 70% client satisfaction rate and 2 major contract extensions, leading to a revenue increase of $100+K.

WORK EXPERIENCE

Personal Sabbatical 2022 – 2023

Self-studying, Online courses

Scrum Development (Alison), Containerized Applications on AWS (Coursera). Logistics Company, Kuala Lumpur, Malaysia 2022 – 2022 Programmer Analyst

Conducted the migration of company's logistics software from MS SQL to MySQL database, converting the server-side code and data structure while preserving the existing functionality. Global Payments Inc. / TSYS, Nicosia, Cyprus

Multinational Fintech Company

Technical Implementation Manager 2016 – 2021

Led (< $100K) 16 full-cycle custom developments of card-processing modules for 3 transformational programs until 100% implemented in line with banking operations and/or Card Schemes (Visa, MasterCard), allowing clients to enhance financial service delivery for their customers.

Met goals of 10 customizations in credit card issuing systems, reducing processing time/costs for clients.

Coordinated 2-4 person project delivery teams in 3 locations to implement banking software products effectively and keeping 2-3 concurrent projects on track with a high degree of accuracy for successful on- time completion within 2-week to 2-year time frames at various stages of delivery.

Collated project materials, produced scope/timeline analysis (WBS, Gantt charts), and controlled deviations and shifting priorities, reconciling conflicts; revised scopes and timelines to accommodate evolving requirements and effectively aligned and utilized resources, increasing overall productivity.

Structured implementation plans in collaboration with other managers and/or stakeholders, ensuring that work focused on maximizing value, seamless transitions between project stages, and timely completion.

Guided clients through the entire implementation process from the 1st installation to system acceptance and Sign-off; reduced complaints by confirming expectations and improved client retention rates. 2

TSYS (Total Systems Services LLC), Moscow, Russia

Multinational Fintech Provider Specializing in Payment and Merchant Services Technical Project Manager 2012 – 2015

Repeatedly recognized for top performance through selection for high-priority initiatives.

Led 3-5 person software engineering teams in developing and integrating core-banking modules, ensuring adherence to quality standards and methodologies throughout the project’s life cycle.

Supervised (< $500K) 3 high-impact software implementation and 8 development projects within timescale and budgetary limits, from conception to Go-live transition onsite; integrated debit/credit card systems with Card Networks (Visa, MasterCard, and Amex) and card products unique to each client.

Planned and executed 4 complex ELT Data migration strategies tailored for each key client, resulting in 95% data accuracy and minimal service disruption, leading to positive Go/no-go decisions.

Created detailed project timelines that clearly defined all necessary tasks and determined daily priorities, ensuring efficient and on-time delivery of project tasks and milestones.

Managed to resolve project issues, aptly addressed escalations by engaging team members and end users in troubleshooting; achieved an 80% client satisfaction rate, securing contracts with difficult clients.

Introduced Jira dashboards for measuring progress to present regular updates against the expected work activities and to keep management and stakeholders engaged, while ensuring the proper flow of information.

TECHNICAL SKILLS

Management: Atlassian Jira/Confluence/Bamboo, SharePoint

Office: MS Office 365/Project, Webex, Google Workspace

OS: Windows Server, RHEL, IBM AIX, VMware Server

Language: English, Russian

EDUCATION AND TRAINING

Master of Computer Science, Transnistrian State University, Moldova Accreditation: ECA accredited, Canada

OJT, TSYS International, HQ, Cyprus

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