Quality Assurance Customer Service
Resume:
x Annette_Hamilton_R...
ANNETTE HAMILTON
Detroit, MI 48221 @ 313-***-**** ¢ ad5xlc@r.postjobfree.com
Professional Summary
Personable [Job Title] offering [Number] years of experience resolving account and service
concerns for customers. Smoothly uncovers and solves challenges while promoting company
products and maintaining loyal, satisfied customers. Focused on surpassing expectations and
driving team success.
Skills
© POS Systems and Ordering Platforms © Customer Data Confidentiality
© Responding to Difficult Customers © Order and Refund Processing
© Exceptional Communicator © Building Customer Trust and Loyalty
© Understanding Customer Needs © Courteous with Strong Service Mindset
¢ Issue and Complaint Resolution © Upbeat and Positive Personality
© Customer Account Management © Inventory Replenishment
Work History
Customer Service Associate, (1/2018 to 07/2018
Detroit Newspapers Agency — 6200 Metro Parkway Sterling Heights, MI 48312
® Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
© Informed customers about special promotions and provided detailed information for various
products.
Assembly Line Worker, 09/1993 to 06/2008
Lear Corporation — 36300 Romulus, MI 48174
* Used established assembly instructions to complete jobs quickly, accurately and with zero
errors.
Assembled components with minimal supervision, exceeding expected project milestones.
Boxed, labeled and transported items to support assembly operations.
Assisted quality assurance by inspecting items and removing defective parts.
Completed durable assemblies and subassemblies with hand and power tools.
Followed outlined specifications to implement assembly plans.
Performed hand-finishing of final products after assembling component parts for items.
Conducted quality assurance inspections on finished components and identified issues.
Checked position and alignment of each component to prevent errors and minimize materials
waste.
© Inspected and tested components, assemblies and power tools for proper functionality.
© Put hazardous materials in properly marked containers to avoid injuries or contamination.
Prevented equipment jams or wasted materials by setting and verifying accurate parts
clearances.
Compared parts to stock lists and material parameters to check compliance and identify
non-conforming parts.
Education
6 Months Certification Program: Secretarial Studies And Office Administration, 01/1986
Sawyer Business School - Van Dyke Warren, MI 48015
High School Diploma: 06/1984
Kettering High School - 6101 Van Dyke Street Detroit, Mi 48213
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