Joy Coykendall
Fredericksburg, VA *****
******@*****.***
To obtain employment as a Data Entry Clerk/Receptionist, while working from home. Authorized to work in the US for any employer
Work Experience
Medical Secretary/Receptionist
Colonial Internal Medicine Associates - Fredericksburg, VA December 2017 to March 2018
Checked patient's in on Allscripts
Collected patient's copay and applied to their account Made appointments via phone
Collected payments via phone
Checked patient's out on Allscripts
Made patient's follow-up appointment
Printed any necessary paperwork the patient needed Faxed necessary paperwork to other doctor's offices if needed Medical Office Assistant
Alabama Orthopedic Spine & Sport Trussville - Trussville, AL May 2016 to September 2017
Updated or created patient history along with checking patients blood pressure. Obtained patient histories for off site locations. Managed a schedule of 100 plus patients a day.
Assisted patients with check-in.
Handled verification of patient insurance as well as inputting information into patients chart via Centricity Software.
Chiropractic Assistant/Assistant Office Manager
Craven Chiropractic Clinic Land O' Lakes - Land O' Lakes, FL October 2011 to October 2015
Managed a schedule of 30/40 patients a day.
Managed opening and closing of the office.
Managed and maintained patient billing.
Implemented HIPPA compliant procedures.
Made sure office was current on any HIPPA compliance updates. Assisted Doctor on occasion with therapies and basic exam procedures. Handled verification of patient insurance.
Researched claim denials and sent insurance companies Medical Necessity documentation. Scheduled outpatient testing for patients.
Managed incoming and outgoing phone calls.
Education
Associates in Medical Office Administration
Virginia College Online - Birmingham, AL
2009 to 2011
Skills
• Microsoft Office (10+ years)
• Legacy Software (6 years)
• Clearwave Software (1 year)
• Centricity (1 year)
• Exscribe Orthopaedic Software (1 year)
• Blood Pressure (4 years)
• Blood Sugar Testing (4 years)
• Patient Care (6 years)
• Insurance Verification (6 years)
• Billing (3 years)
• Hipaa (3 years)
• Patient Scheduling (6 years)
• Patient Histories (1 year)
• Allscripts (Less than 1 year)
• Patient Checkout (1 year)
• Front Desk
• Medical Billing
• Front Office
• Communication skills
• Customer service
• Organizational skills
• Medical receptionist
• Time management
Certifications and Licenses
RCA Training
August 2012 to Present
Certificate of Completion of RCA Training classes from New York Chiropractic College at National FCA Convention in Orlando, Florida, August 2012.
RCA Training
August 2013 to Present
Certificate of Completion of RCA Training classes from New York Chiropractic College at National FCA Convention in Orlando, Florida, August 2013.
CA Training
August 2015 to Present
Certificate of Completion of CA training classes at National FCA Convention in Orlando, Florida, August 2015.
Basic Life Support (BLS)
July 2017 to July 2019