Customer Service Sales Associate
Resume:
Jessica Gonda
Michigan City, IN *****
************@*****.***
Obtain a position as a sale associate, Customer Service Motivated, personable and professional sales associate with over four years of experience. Flexible and versatile able to communicate creatively with customers from differing cultures and backgrounds. Talent for learning new information and adjusting to changing work environments.
· Four years cashier experience
· Able to function with minimal supervision
· Very well organized
· Proven work ethic with high standards of integrity
· Receptionist
· Administrate Assistant
· Scheduling
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
MBC Staffing - Michigan City, IN
October 2021 to August 2022
• In charge of answering customer calls, listening to their concerns and solving problems
• They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
Customer Service Specialist
Suburban Propane - Hope Mills, NC
October 2020 to April 2021
· Help customers with complaints and questions
· Give customers information about products and services, take orders, and process returns
· By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
Host
Chili’s - Southern Pines, NC
October 2019 to January 2020
· Greets customers as they enter a restaurant
· Takes their reservation or puts them on a waiting list
· Gives them menus and shows them to their seat
· They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary
Customer Services
T.J. Maxx - Aberdeen, NC
October 2018 to May 2019
• Repeatedly commended by customer for prompt and courteous service
• Properly and accurately handled all incoming payments for merchandise.
• Maintained cordial relations with customer while resolving complaints.
• Proficient at maintaining store cleanliness and basic upkeep of all equipment in the store.
• Consistently looked for opportunities to improve the quality of service provided. Cashier
Subway - Fayetteville, NC
April 2010 to October 2018
• Repeatedly commended by customer for prompt and courteous service
• Properly and accurately handled all incoming payments for merchandise.
• Maintained cordial relations with customer while resolving complaints.
• Proficient at maintaining store cleanliness and basic upkeep of all equipment in the store.
• Consistently looked for opportunities to improve the quality of service provided. Cashier
Gabe’s - Fayetteville, NC
September 2017 to November 2017
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Call Center Customer Service Representative
Sykes - Fayetteville, NC
September 2016 to April 2017
Handles incoming calls or inquiries from prospective customers or clients Assists customers effectively by solving customer disputes Provides customer additional information explains services Discusses products offered and ensures customer satisfaction Tactfully handles confrontational or stressful interactions with the public Completes supporting paperwork and data entry as required Accurately captures customer information
•Creates and maintains service reports
Cashier/ Customer Service
Home Depot - Fayetteville, NC
January 2015 to May 2016
· Repeatedly commended by customer for prompt and courteous service
· Properly and accurately handled all incoming payments for merchandise.
· Maintained cordial relations with customer while resolving complaints.
· Proficient at maintaining store cleanliness and basic upkeep of all equipment in the store.
· Consistently looked for opportunities to improve the quality of service provided. Sale Associated
Wal-Mart - Fayetteville, NC
August 2012 to October 2013
· The main objective of a person working in the position of a retail sales associate is to sell.
· A retail sales associate is usually the first person a customer meets when entering a store.
· Retail sales associates work closely with customers which is why they need to be able to resolve their complaints in a satisfactory manner.
Cashier
Subway - Fort Bragg, NC
June 2009 to September 2009
· Answered customer’s questions and provided information on procedures or polices.
· Properly and accurately handled all incoming payments for merchandise.
· Maintained cordial relations with customer while resolving complaints.
· Proficient at maintaining store cleanliness and basic upkeep of all equipment in the store.
· Consistently looked for opportunities to improve the quality of service provided. Assistant Teacher
Little World Day Care - Fayetteville, NC
February 2009 to June 2009
· Interacted and nurtured children though stimulating play an activities.
· Attended to personal hygiene of children and responsible for the cleaning of the child care rooms. Cashier
Bojangles - Fayetteville, NC
November 2007 to December 2008
· Entered purchased into cash register, accepted payment, and returned change and receipt to customer.
· Performed all assigned duties with minimal supervision. Education
Child Protective Services
Colorado Technical University College - Colorado Springs, CO 2018 to Present
High School Diploma
Western Guilford High School - Greensboro, NC
2003 to 2007
Skills
• Four years cashier experience
• Able to function with minimal supervision
• Very well organized
• Proven work ethic with high standards of integrity
• Receptionist
• Administrate Assistant
• Scheduling
• Customer service
• Typing
• Cash register
• Cash handling
• Sales
• Front desk
• Microsoft Office
• Customer support
• Medical office experience
• Insurance verification
• English
• Organizational skills
Certifications and Licenses
Driver's License
Contact this candidate