Customer Service Guest Relations
Resume:
ad5xj2@r.postjobfree.com
Thane, Maharashtra
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Communication and Networking skills.
Problem solving skills.
Exceptional customer service.
Microsoft Office.
BSC - HOSPITALITY
Mumbai University
2014 - 2017
HSC
Thane College
2010 - 2012
Sales & Guest relations executive
Urban Gourmet PVT. LTD. - Sage and Saffron
Attain and exceed the budgeted revenue for the brand through the provision of efficient service and aggressive up-selling.
Promoting and responsible for booking individuals or group businesses to convert to profit.
Solicitating new catering customers through traditional and non-traditional sales techniques.
Reviewing sales performance and maintaining accurate records. Responding to leads, building proposals, supporting existing clients, formulating sales strategies, and communicating and presenting product value to clients. Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
Facilitating internal and external communications, preparing correspondence and reports, and maintaining data, records, and files. Manage event set up, tear down, and follow-ups.
Results-driven Sales and Guest Relations Executive with over 4 + years of experience in the hospitality industry. Proven track record of driving revenue growth through strategic sales initiatives and fostering strong relationships with clients and guests. Skilled in identifying customer needs, delivering personalized service, and exceeding expectations to enhance customer satisfaction and loyalty. In a progressive and competitive environment, I aim to play a responsible role in a sales profile that develops my skills and capabilities and challenges me to perform exceptionally.
L A N G U A G E S
English
Hindi
A K S H A Y A G G A R W A L
S A L E S A N D G U E S T
R E L A T I O N S E X E C U T I V E
SALES MANAGER
WhiteHat Jr.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Meeting with clients virtually and demonstrating, and presenting products. Negotiating contracts and packages.
Nov 2022 - Present
Feb 2022 - Sept 2022
W O R K E X P E R I E N C E
A C C O M P L I S H M E N T S
Represented junior India in Sweden
in the Gothia Cup and Denmark in
the Dana Cup for football.
Played football for Mumbai FC -
Under 17 and Mahindra - Under 15.
District level swimming.
SERVICE ATTENDANT
Intercontinental Dubai
Worked under the Michelin star chef, Pierre Gagnaire. customers.
Provided exceptional customer service to hotel guests by promptly addressing their needs and inquiries courteously and professionally. Participated in training programs and workshops to enhance skills and knowledge of hotel services, policies, and procedures. Worked closely with other departments, such as concierge, front desk, and food and beverage, to coordinate guest services and promote cross-selling opportunities.
SALES CO-ORDINATOR
Nishant Travels
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Educated clients on current promotional offerings using persuasive selling tactics.
Maintained and updated customer databases and CRM systems to track sales activities, leads, and customer interactions.
Supported the sales team by coordinating schedules, meetings, and travel arrangements to optimize productivity and client engagement. A K S H A Y A G G A R W A L
S A L E S A N D G U E S T
R E L A T I O N S E X E C U T I V E
ad5xj2@r.postjobfree.com
Thane, Maharashtra
C O N T A C T
June 2019 - Jan 2022
Jan 2016 - Apri 2019
Interacted with management and coworkers to ensure the best services to
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