Customer Service Product Development

ASHIM ACHARYA

**** ****** *****, *

PROFESSIONAL SUMMARY

Product merchandising, payment processing, and cleaning knowledge.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

A relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.

Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals.

Customer relationship management, conflict resolution, time management, document control, and leadership are among the skills of this dedicated and unconventional

strategic thinker.

Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Overall morale and productivity are boosted by experience in policy development and staff management procedures.

SKILLS

* Self-motivated * Organization

* Customer service © Report writing

* Merchandising expertise «Shelving of products

+ Team management * Team Leadership

+ Business operations + Project arganization

EDUCATION

High School

Pathfinder School of Innovation

Work History

2022

Louisville, KY

Stocking Associate

Walmart Supercenter

+ Checked and inspected stock items for flaws and reported any damages to the supervisor.

+ Kept track of all company inventory by monitoring multiple databases.

+ Greeted customers and directed them to the products they requested.

* Calculated correct order totals, updated accounts, and kept detailed records for inventory management.

Customer Returns Processor

Amazon Fulfillment Center (SDF9)

November, 2020 to November, 2021

Louisville, KY

January, 2022 to November, 2023

Shepherdsville, KY

+ Deliveries were received, boxes were unpacked, items were checked off in the system, and products were stored in the stockroom,

+ Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.

+ Managed multiple tasks in a high-volume environment,

Problem Solver

Amazon Fulfillment Center (SDF9)

January, 2023 to November, 2023

Shepherdsville, KY

+ Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments

on a daily basis

* Provided quick, friendly, and knowledgeable service for routine questions and service complaints,

+ Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Safety Specialist

Amazon Fulfillment Center (SDF9)

* Optimized new employee training on equipment and procedures to ensure team safety.

+ Was able to complete tasks with little supervision,

+ Responded to service requests and remained on call in case of an emergency

+ Outgoing orders were cleaned, wrapped, and labeled by me.

Roof Inspector

Best Choice Roofing

+ Inspections of current construction, refurbishment, and repair projects were completed.

+ Checked to see if the work followed all applicable city, state, and federal guidelines, as well as discipline-specific codes

+ Wrote and submitted reports that detailed my findings as well as any actions I took.

CERTIFICATIONS

March, 2023 to November, 2023

Shepherdsville, KY

April, 2024 to Present

Louisville, KY

+ Insurance Customer Relationship Professional

Contact this candidate