Customer Relationship Technical Support
Resume:
ABEDA KAUSAR SHAIK
Profession
Excellent customer relationship Skills Good written and verbal communication Hard working individual who efficiently meets deadlines Exceptional problem solving and decision making skills Adaptable and efficient team player Dedicated, independent and flexible Able to follow instructions and policies Able to speak and carefully listen to customer’s needs Ability to provide proper results while working under pressure Strong organizational and time management skills Proven ability to manage multiple tasks in fast-paced environment Detail-oriented and team player Strengths are Adaptability, Determined, Self-Motivated attitude.
2020-11 – 2023-06
Noon Hour Supervisor
Thames Valley District School Board
Applied positive behavior management techniques to enhance social interactions and emotional development.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Created and implemented diverse educational strategies to boost development.
Engaged with children individually to encourage physical activity and academic curiosity.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Phone
ad5xid@r.postjobfree.com
Can actively assist customers with a positive and caring attitude
Able to build sustainable relationships and trust with customer.
Can provide accurate, valid and complete information by using the right methods/tools.
Able to respond in a timely manner to service issues and requests.
Can provide technical support across the company.
2020-11 – 2023-06
Supply Teacher
Whitehills Childcare
Collaborated with team members to achieve target results.
Onboarded new temps by entering employee information into systems.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used Microsoft Word and other software tools to create documents and other communications.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
2014-02 – 2015-07
Systems Engineer
HK Homoeo Clinics
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
Analyzed security logs to determine and alleviate network threats.
Tested and analyzed equipment design and performance feasibility to determine potential ROI.
Supported system users, educating employees on troubleshooting and problem-solving protocols.
Delivered helpdesk service and support to customers.
2004-2007
Bachelor of Commerce: Computers
Nalanda Degree College, India
2007-2012
Master of Computer Applications (MCA)
Dr. L Bullayya P.G. College (Andhra University)- Visakhapatnam
2022-10
Salesforce
Certified Salesforce Administrator
Experience in Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform. Proficient Knowledge in Salesforce Lightning UI, Lightning programming.
Contact this candidate