Human Resources Project Management

Objective

To obtain a career that utilizes **+ years of Project Management and Marketing experience and supports creative insights and organizational structure with the goal of completing successful projects.

Education

Hampton University: August 1998-May 2002

Hampton, VA

Major: Marketing

B.S. in Business Administration (Honors)

Experience

Cigna/Evernorth [2/2016 – 8/2022]

Baltimore, MD

Agile Coaching Senior Advisor

Project coordination for Agile training for Domestic and International cross-functional teams.

Created course offerings on LMS (Learning Management System).

Managed corporate master training class schedule and enrollments.

Maintained and updated class and certification completions.

Developed training schedule and conflict-resolution for multiple Agile Coaches.

Documented performance reviews.

Utilized work breakdown structure (WBS) to ensure allocation of resources between regional locations.

Led daily stand-up project meetings to maintain clear communication between project team members.

Prepared Jira user stories and acceptance criteria throughout sprints.

Provided primary business concerns to top management on training data statistics.

Time-management of multiple project tasks from conception to execution.

Conducted and communicated survey analysis of classes, coach feedback.

Held focus groups regarding intranet images.

Test and updated intranet collateral.

Liaised with a team to define project scope, timelines, resources, and detailed work processes.

Organized and reviewed team SharePoint and Confluence content and licensing.

Completed contracts negotiations and budget agreements between stakeholders and vendors.

Facilitated Train-the-Trainer Sessions via WebEx.

Cigna-HealthSpring [8/2011 – 2/2016]

Baltimore, MD

Informatics Senior Analyst

Developed and analyzed operational data and performance reports using advanced Excel features and techniques.

Made recommendations based upon data analysis and identifies areas for improvement.

Interpreted results using LMS (Learning Management System).

Created and published compliance reports, as well as any necessary ad hoc reports.

Compiled survey results, focus group data, and training performance evaluation.

Validated data to ensure accuracy, quality, and integrity.

Supported the Training Department with company wide communications and presentations.

Provided updates and creative ideas to the internal department web page.

Maintained vendor relationships.

Focused on the use of information and analytics to improve consumer focused business processes.

Performed research and analysis of healthcare data.

Assisted in the implementation of systems to analyze and report findings for various internal departments.

Resolved complaints filed by customers involving a Medicare plan or delegated entity providing health care services.

Managed and completed multiple tasks with tight deadlines.

TEKsystems, Inc. [5/2004 - 8/2009]

Hanover, MD

Market Research Analyst

Collected, analyzed, and distributed data for primary and secondary market research projects.

Analyzed business projects and processes.

Researched staffing and employment forecasts and projections.

Maintained databases.

Tracked trends and growth within industries and competitors.

Created competitive intelligence and industry reports.

Documented business procedures.

Implemented local market analysis reports to upper management and sales team.

Provided information about current clients and prospects.

Managed all research requests.

Conducted and analyzed quarterly customer and consultant satisfaction surveys and reported results to upper management and throughout the company.

Conducted various internal surveys/questionnaires.

Acquired and maintained relationships with vendors and clients.

Presented primary and secondary information in support of corporate and field strategic preparation.

Updated and evaluated Balance Scorecards.

Developed Strategic Navigation plans to upper management.

Held training seminars for sales force on data systems and survey results.

Organized the market research department budget.

Assisted other internal departments with creating job codes for the company’s data system.

Harte-Hanks Direct Marketing [5/2003 - 4/2004]

Baltimore, MD

Assistant Account Executive

Administered client interactions connected with direct marketing campaigns.

Managed business accounts by collecting and consolidating information dealing with creative, printing, data processing, programming and lasering, production performance, mail logistics, and quality assurance.

Ensured critical facts were collected, prepared, and documented for firm delivery deadlines.

Reviewed data and provided instructions for layouts.

Coordinated signoffs assuring accuracy for project requirements.

Prepared client reports and various spreadsheets.

Skills

Jira

SharePoint

Confluence

Performativ

Degreed

LMS (Learning Management System) - Taleo and Inquisiq

Microsoft Office (Word, Excel, PowerPoint, Access)

Key Survey

SPSS

Certifications

Project Management Fundamentals Certification

References Available Upon Request

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