Customer Service Experience

BRIAN AJANGE IKOGA

CELL: 667-***-**** E-mail:ad5xhd@r.postjobfree.com

Indianapolis.

SUMMARY and PROFILE

Competent Bank Teller and operations associate with over 5 years of experience in cash handling bank products, Trade Finance and Customer Relationship Management (CRM). I have an excellent reputation in resolving problems, improving customer satisfaction and driving overall operational improvements. I am resourceful and well organized with team building capacity. I have demonstrated ability to complete tasks accurately in spite of interruptions as well as the ability to be operational in my given tasks and support my co-workers.

EXPERIENCE

Head Teller

Elements Financial

01/2022 – 05/2024

As a Regional Banker/Teller (RRT) team member, I was engaged in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities

•

I was part of the Regional Resource Team, to support multiple branches in the Retail Market

•

Managed the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet

•

From a variety of customer interactions, participated in proactive sales and service activities and identified referral opportunities

•

Collaborated with ecosystem partners to grow customer's share of wallet

•

Positioned the banks solutions to drive new revenue and customer loyalty

•

Undertook proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Business Banking Relationship Manager

SCB CAMEROON

05/2018 – 12/2021.

• Employed customer contact strategies focused on generating complete C&I relationships ;

• Engaged in proactive customer contact activities aligned with MMB Standards of Care;

• Acquired, deepened, and retained customer relationships through a disciplined approach to customer outreach;

• Built complete, cross product relationships with core C&I customers;

• Developed complete customer relationships where Wells Fargo is the primary/sole bank;

• Managing client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of varying complexity and importance, including all administrative, operational and risk management activities for GCM transactions;

• Monitoring relevant administrative and operational systems, databases and activity related to accounts of moderate to significant intricacy, complexity and level of risk, to ensure accounts are setup and operating within established policies, procedures and guidelines;

• Added value to customer relationships by delivering proactive strategic guidance, insights and thought leadership;

• Full leverage CRM to manage customer and prospect relationships;

• Created and maintained complete relationship records for customers;

• Record calling and customer engagement activity timely and accurately;

• Maintained a disciplined approach to pipeline management;

• Engaged and consult with partner groups to recommend best fit solutions; • Built strong, collaborative internal partnerships;

TRADE FINANCE PORTFOLIO MANAGER

SCB CAMEROON

10/2016-02/2018

• Management of trade portfolio worth over USD 10 million;

• Development of trade finance products such as Letters of credit, avalized drafts, and direct debits to enable third party intervention transparency;

• Liaised with subsidiaries to develop uniformed software and rates;

• Weekly reporting on the evolution of Sales of product such as letters of credit and direct debit transfers as well as domiciled pending operations;

• Coordinate with team to ensure timely executions;

• Measure of customer experience and satisfaction; WORKFLOW TOOLS:

Framework/Approaches:

• Confluence, Teams Agile

• MS EXCEL,POWER BI,MS WORD

EDUCATION

University of BUEA

Bachelors of Science degree in Accounting

Certifications and Trainings

Letters of credit and incoterms; Financial statement analys

As a Regional Banker/Teller (RRT) team member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities

•

You will be part of the Regional Resource Team, based in Baltimore, Maryland, to support multiple branches in PNC's Baltimore Retail Market

•

Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet

•

From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities

•

Collaborates with ecosystem partners to grow customer's share of wallet

•

Positions PNC solutions to drive new revenue and customer loyalty

•

Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty

Contact this candidate