Truck Driver

JM

JAMES MOBLEY

ad5xh4@r.postjobfree.com 865-***-**** Rocky Top, TN 37769 WWW: Bold Profile

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry- leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Communication Technology roles with high-volume customer demands.

Customer Service Excellence

Data Management

Email Correspondence

Customer Service

Data Entry

Appointment Scheduling

Product Education

Documentation and Reporting

Customer Relationship Management

Problem Resolution

Conflict Mediation

Order Processing

Xfinity/Comcast Philadelphia, PA

Customer Care Professional

01/2015 - Current

Responded to customer inquiries via phone, email and chat. Provided product and service information to customers. Resolved customer complaints in a timely manner.

Conducted follow-up calls with customers to ensure satisfaction. Created detailed documentation of customer interactions for future reference.

Developed strategies to improve customer experience and satisfaction levels.

Investigated complex or escalated issues and provided solutions where possible.

Collaborated with other departments to resolve customer inquiries quickly and efficiently.

Updated internal databases with relevant customer information as needed. Listened attentively to customer needs, clarified information, researched every issue and provided solutions in a timely manner. Demonstrated empathy towards customers during difficult conversations. Identified potential opportunities for improvement within the existing processes.

Processed orders, returns, exchanges, refunds, payments and credits accurately.

Ensured compliance with company policies when dealing with customers. Adhered to all applicable laws, regulations and standards when providing services.

East Tn Lawn Care Powell, TN

Senior Forman

Developed plans for efficient use of materials, labor and equipment to meet project requirements.

Summary

Skills

Experience

03/2006 - 07/2007 Provided guidance and support to junior foremen in order to help them understand their responsibilities more clearly.

Monitored daily job performance of crew members and provided feedback when needed.

Assisted with training new employees on proper safety protocols for working onsite.

Self-employeed Andrews, NC

Owner/Proprietor

03/1999 - 09/2005

Developed business plans and strategies to grow small business. Created budgets and monitored expenses to stay within budget limits. Negotiated contracts with vendors, suppliers, and customers. Managed staff recruitment, hiring, training, and development. Implemented efficient processes for ordering inventory and tracking deliveries.

Oversaw daily operations of small business including customer service and financial management.

Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.

Ensured compliance with applicable laws and regulations while running the business.

Advised employees on best practices regarding safety protocols and procedures.

Resolved conflicts between staff members and customers when necessary. Participated in local community activities to promote the brand's visibility and reputation.

Researched similar businesses to determine competitive advantages. Plutonium Records/Soundplex Creations

Studios Los Angeles, CA

Professional Musician

05/1990 - 04/2000

Composed and performed original music for a variety of audiences. Recorded, mixed and mastered albums in professional studios. Played live shows with full bands and solo performances. Collaborated with other musicians to create unique soundscapes. Created custom arrangements for songs to fit the venue or occasion. Conducted research into different genres of music to expand knowledge base.

Maintained equipment such as guitars, amplifiers and recording devices. Developed promotional material such as posters, flyers and websites. Traveled extensively to perform at various venues around the country. Assisted with songwriting sessions by providing creative input and feedback.

Networked with industry professionals in order to secure new opportunities.

Performed studio session work including background vocals, guitar overdubs.

Engaged with fans through meet and greets, signings and other promotional activities.

Collaborated with other musicians to plan rehearsals and performances. Developed strong interpersonal skills to deal with different personalities. Argosy University Orange, CA

BBA in Industrial And Organizational Psychology

10/2014

Education and Training

References available upon request.

References

Contact this candidate