Office administration manager
Resume:
Kassie Winkler
*******.******@*****.***
Administrative professional with strong values, excellent work ethic, and great organizational skills, including attention to detail and multi-tasking, seeking to join a great team with the opportunity for advancement.
Experience
Lead Dental Assistant, Martin Family Dentistry - Shawnee, KS
February 2021 to Present
●Chairside assisting in various dental procedures, including cleanings, fillings, root canals, and oral surgeries.
●Proficiency in use of Cerec technology
●Chairside In Office Whitening
●Impression taking, pouring and trimming models
●Fabricating temporary crowns, bridges, bleach trays, orthodontic retainers and flexible night guards
●Denture and partial adjustments and relines
●Ordering supplies for four dentists and four hygienists and keeping costs within budget
●Scheduling appointments to optimize patient satisfaction, provider time, and most effective use of exam and treatment rooms
●Working closely with dentists and the entire team to effectively provide a comfortable and calm environment for patients
●Ensure patient comfort and well-being during visits
●Explaining procedures to patients, addressing their questions and concerns, and ensuring their comfort throughout their visit.
Office Administration Manager, J.A.Lewandowski DDS - Leawood, KS
January 2020 to August 2020
●Created and presented detailed treatment plans for patients
●Verified and entered insurance information
●Obtained pre-determination of insurance benefits for treatment
●Followed up and scheduled unscheduled treatment
●Calculated and collected patients out of pocket portions for appointments
●Discussed insurance coverage with patients in great detail
●Protected sensitive information by being HIPAA compliant
●Ran daily, weekly, monthly financial reports
●Managed office appointments and schedules
Customer Service Representative, Price Chopper - Overland Park, KS
March 2016 to October 2019
●Provided quality service that exceeded members expectations
●Cross trained to assist multiple departments and improve customer satisfaction
●Obtained a high level of knowledge of the products and services
●Protected company and customer information in accordance with company policies and procedures
Store Manager, Sun Tan City - Kansas City, MO
April 2014 to July 2016
●Hired, trained, and managed employees
●Supervised customer communications
●Prepared weekly and monthly revenue reports
●Created employee work schedules
●Resolved customer complaints
●Ordered and maintained salon inventory
Education
Dental Assisting Certificate
Concorde Career College - Kansas City, MO
January 2021 to September 2021
High School Diploma
Park Hill High School - Kansas City, MO
August 2011 to December 2015
Certifications
CPR Certification
BLS Certification
AED Certification
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