Customer Service Office Manager
Resume:
Jessica Brown
Administrative Manager
Evansville, IN 47712
***********@*****.***
Customer service oriented professional who is able to coordinate workflows and communicate effectively with coworkers, patients and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains patient privacy and confidentiality.
* Active team player; concerned with the cohesiveness in group environments * Analytical skills necessary to interpret and apply knowledge.
* Dependable with good follow-up skills.
* Well-organized, manages time and priorities in multi-task environments. * Greenway EMR; Microsoft / MS Excel; MS Word.
Work Experience
Administrative Manager
HRConnects, LLC - Evansville, IN
May 2019 to Present
1. Office manager
2. Payroll for internal and external employees
3. Staffing for internal and external employees
4. Office finances
5. Apartment management/leasing
6. Business development
7. A/P and A/R management
Hair Stylist / Customer Service
Jessica Brown - Evansville, IN
2012 to Present
* Provide hair care services to a diverse client base.
* Analyze client's hair to determine and recommend treatments and demonstrate and sell products.
* Answer phones, schedule appointments, process transactions, accept payments, and keep accurate records.
* Apply health and sanitation standards to keep workstation clean and organized. Shelter Supervisor / Customer Service
Jessica Brown - Evansville, IN
2013 to 2015
* Kept records of resident interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Completed payroll and created staff schedules.
* Maintained complete records including weekly drug test results.
* Preserved the comfort, privacy, and dignity of residents by completing duties in a manner that displayed warmth and promoted a caring environment. Teaching Partner
Capital City Residential - Evansville, IN
2010 to 2012
* Support and teach adults with disabilities
* Assist patients with daily activities and monitor medications taken.
* Provide attention to patient needs, including companionship and social engagement. Education
Associate of Science degree in Management
Ultimate Medical Academy
2019
Skills
• Receptionist
• Billing
• Scheduling
• Data Entry
• Filing
• Microsoft Office (5 years)
• QuickBooks (1 year)
• Accounts Payable (1 year)
• Accounts Receivable (1 year)
Additional Information
KEY QUALIFICATIONS
Accounting, Payroll, and Banking Systems * Healthcare Law * HIPAA Compliance * Charting * Filing * Processing Co-Payments
Human Resource Management * Organizational Improvements * Appointment Scheduling * Anatomy & Physiology
Interpersonal Professional Communications * Business Office Operations * Medical Office Procedures Medical Practice Management Systems * Practice Structure * Leadership & Management * Medical Terminology
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