Branch Manager
Resume:
BIO DATA
NAME: NDAGIRE IRENE
MARITAL STATUS: SINGLE
D.O.B: 1st April 1990
PROFILE:
I am a person of good interpersonal and communication skills, a great team player within a diverse work force, great integrity, problem solving ability, good cash handling skills, accounting and reconciliations as well as proper management skills. I would desire an opportunity that will help me explore my full potential in delivering service and to achieve organisational objectives and goals as well as meeting deadlines.
CAREER OBJECTIVE:
To secure challenging responsibilities for which I shall use my skills and experience to ensure contribution towards attaining the objectives and goals of the organisation.
PROFESSIONAL EXPERIENCE
Branch Manager - Super deal Hardware Limited Uganda Feb 2024 to date
Supervise duties and operations carried out throughout the entire branch by managing staff and resources.
Schedule meetings with the staff members to check on performance and improvement measures.
Assign duties and responsibilities to the staff within the branch.
Handle and resolve customer complaints with in the branch and Address customer and employee satisfaction issues promptly.
Share knowledge with other branches and management on effective practices, competitive intelligence, business opportunities and needs.
Develop forecasts, financial objectives, and business plans as we meet sales and revenue goals and metrics.
In charge of management of debtors and ensuring that debts are properly controlled
Adhere to high ethical standards and comply with all regulations/applicable laws.
Network to improve the presence and reputation of the branch and company.
Monitor stock levels of the branches on a daily basis and ensure that the branch is fully stocked up
Prepare stock reconciliations between system stock and physical stock on a weekly, monthly and quarterly basis.
Ensure the integrity and accuracy of the stock management system – both quantities, selling prices, and cost prices.
Maintain records of prices, purchases, sales and discounts.
Address all stock quality related queries presented quickly and completely; so as to assist in achieving the desired customer service levels.
Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted and addressed in a timely manner.
Ensure that stock at all branches is organized in a manner that makes it visible, accessible and traceable.
Ensure that all stock related Health & Safety policies and procedures are complied with and fully maintained.
Premium Cash Officer - Wave Money Transfer Limited Jan 2022 to November 2022
Over seeing the Daily transaction and Operations of business at the premium agent shops interms transfering money and recieving money.
Daily vérification of cash and Rebalancing of cash house Agents with both cash and float for business Operations.
Carrying out deposits and Withdraws of both cash and float for Customer and Agents through rebalances
Ensuring that all cash management transactions are correctly recorded in the treasury system.
Maintain regular communication with the Agents and customers using call cards by the help of Front to call customers and Agents to check on their performance.
Handling disputes between the Customer the Agents with in terms of money transfers.
Support in the coordination of liquidity Operations in the area that is the entire Mukono region.
Training clients and new team members how to use the Wave mobile App or the quick réponse cards in order for them to carry out transactions efficiently.
Conduct one on one meeting and performance reviews with team members and supervisors and then prepare regular reports, feedback in a Quip document file.
Branch supervisor- JSupi Forex bureau Uganda 2017 -2021
For over 10 years, I have worked with J Supi Forex Bureau where I have been exposed to several finance operations, administrative functions, and customer service including:
Coordinating and Communicating information as regards constant fluctuations of foreign currency rates as well as mentoring and supporting new staff.
Building customer confidence, negotiations, and cross-selling. Assisting customers as and when required as well as handling difficult clients and their expectations.
Proper book balancing and reconciliation to ensure that incase of any loss within the day, its catered for.
Daily, weekly, and monthly sales balancing, reconciliations and return submissions to Bank of Uganda.
Carry out petty cash payments at the branch like payment for electricity, water etc and ensure receipts are provided for proper reconciliation.
Resolving conflicts amongst my team members and ensure smooth operations at the branch.
Proper filing and record management/bookkeeping.
Training and supervising new staff members.
Helping management in the recruitment of new staff members.
Customer Service Representative (teller)- JSupi Forex bureau Uganda 2012 -2017
Courteous reception of all customers at our counters, assisting traveling and business customer with quick and reliable foreign exchange services. Providing customers with timely and relevant information as regards prevailing currency rates.
Proper currency and customer identification, cash valuation and receipting for daily branch services in relation to Bank of Uganda policies and regulations.
Cash handling, currency custody and accounting for cash documents in accordance with company and regulatory authority regulations.
Proper data entry and receipting customers who come to the counters for transaction.
EDUCATION
Masters in institutional management and leadership 2022 to date
Uganda Management Institute
Bachelor of Business Administration 2013-2015
Makerere University Business School
Diploma in Project Planning & Management 2010-2012
Makerere University business school
SKILLS
Accounting skills like consolidation, balancing journals and ledgers.
Guiding customer conversations and negotiations.
Attention to details and accuracy.
Relationship building capacity.
Excellent interpersonal skills and teamwork
Ability at being analytical as well as paying attention to details, patiently and attentively.
Quick decision making and proper time management.
Adaptable, flexible, and quick to learn new skills.
Excellent written and verbal communication skills. (English)
Self-motivated and able to work with minimum supervision.
Ability to follow processes and procedures and to apply flexible approach when required.
Systems knowledge (MS word, excel, QuickBooks, tools like slack, quip, Front access and google access, periscope for data analysis.)
Quick books, Tally and E forex for J Supi system of balancing.
Wave Money Transfers used Front Access to carry out rebalancing, slack for requisition and quip for report writing, periscope for data analysis.
REFEREES
Michael Opwonya
Director Tel: +256*********
Superdeal hardware limited ad5xfh@r.postjobfree.com
Mr. Gyagenda Eric
Agent Liquidity Regional Manager
Wave Money Transfer Limited
Tel: +256*********
ad5xfh@r.postjobfree.com
Mr. Lukambwe Dennis
Manager
JSupi forex Bureau
Tel: +256*********
ad5xfh@r.postjobfree.com
Ndagire Irene
ad5xfh@r.postjobfree.com`
NI
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