Customer Services/Admin/Retail/Data Capturer
Resume:
NEERA MOHUNLAL
Durban, ****
ad5xew@r.postjobfree.com
RESUME OBJECTIVE
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
EXPERIENCE
Sales and Customer Service Representative, 09/2019 - Current
Avon
Sales Ordering
Admin and Data Capturing
Customer Services
Invoicing Orders
Payment Collections
Library Assistant, 04/2019 - 08/2019
Ethekweni Municipality Library
Customer Services
Data Capturer
Admin
Inbound Calls and Outbound Calls
Book shelving alphabetically
Book reservations
Shelf reading
Cataloguing
Retail Sales Associate, 11/2017 - 12/2018
Miladys
Opening Accounts
Data Capturer
Admin
Customer Services
Client Liaison
Call Centre Consultant(Inbound and Outbound), 2IC(Second in Charge), Job Coach, Sales and Customer Service Consultant, Private Banker, Retentions, Multi-skilled, Debt Collections, Debt Reviews, Debt Consolidation, Problem Solving, Client Liaison, Marketing, Insurance(Long & Short Term), Investments, Home and Vehicle Financing, 02/2004 - 09/2014
First National Bank
Handling of all inbound and outbound calls, providing excellent customer service to clients, data capturing, admin, problem solving and creating solutions, complaints handling, cross selling of various banking products, activation of all banking VAS services, personal loan application completion systematically, client liaising, sales, loan consolidations, FICA and FAIS compliant, making sure our clients are KYC, helping them understand the NCA regulations and processes, advising of credit card payments and arrears outstanding, credit card applications, loading of debit orders, limit adjustments and limit transfers, forex, quoting of settlement amount owing on credit card, debt review and debt consolidation, advising of best investment option and products, home loan applications, car financing, assisting VIP clients with all their banking needs, job coaching, training new and existing staff members, card ordering and cancellations, pin requests and pin ordering, on-line banking assisting, opening and closing of various bank accounts, advising of credit card payment due dates and statement queries, target meeting and exceeding, always keeping up with stats and stats requirements, completing all intermediate assessments, exceeding KPI's, freezing of bank accounts if clients are not KYC, advising client of their credit record and credit ratings, making sure ITC checks are done before finalising any credit applications, team work and team spirited, keeping to PDG, multi-skilling, retaining of clients when they wish to close their accounts.
Call Centre Agent(Inbound and Outbound), Data Capturer, Sales and Marketing, Admin, Upgrades and Renewals Clerk, Retentions Agent, Admin and Cancellations Agent, Customer Service Agent, 2IC (Second in Charge), Credit Approvals and Credit Vetting, Accounts, 03/1999 - 08/2003
Cell-phones Direct/Vodacom
Handling inbound and outbound calls, placing of upgrade orders and back orders systematically, problem solving and creating solutions, query handling, client liaising(telephonically and verbally), extension of cell-phone contracts via dealer and dealer webs, activation of all VAS services, loading of termination dates, tying of manual quotes, data capturing, admin, target meeting and exceeding, team-work, stats completion of daily basis, thorough knowledge of system(Care-Fone, Eppix, multiple quote, intranet, internet, email and SOP), part-time acting team-leader, sales, retaining clients, renewing clients contracts, selling of all products on behalf of company, job coaching existing and new staff members, providing excellent customer service, making sure that clients are happy, smiling and satisfied with service provided.
Bank Teller, Communications Clerk, Customer Service Officer, Enquiry Clerk, 04/1992 - 03/1998
Standard Bank
Balancing of Cash and Cash Books, Typing of various bank documents, data capturing, customer services, client liaising, problem and query solving, opening and closing bank accounts for clients, inbound and outbound calls, admin, maintaining of service levels, target meeting and stats completion, client verifications, bank authorisations, bank teller duties.
Dental Assistant, Receptionist, Customer Services, Invoicing and Cash Balancing of Books, 04/1991 - 03/1992
Dr Mirza Ramzan
Dental Assistant Duties, Client Servicing, Dental Invoicing, Outbound Calls to Patients and receiving Inbound Calls, Data Capturing.
SKILLS
Honesty and Responsibility
Numerical
Loyalty and Hard-Working
Team-Working and Team Spirited
Multi Skilling
Job Coaching and Training
Call Centre and Retentions
Target Meeting and Exceeding
NCA and KYC
FICA and FAIS
Communications and Interpersonal
Customer Service
People
Telephone Etiquette
Computer
Listening and Understanding
Premier, Personal and Private Banking Skills
Sales and Cross Selling
Data Capturing and Admin
Customer Liaison
Problem Solving
Planning and Organisation
Creative Thinking
Typing
Supervising
Management
Team-Leader
..
ACCOMPLISHMENTS
Various Employee of the Month Certificates (FNB)
FAIS, FICA, NCA and KYC Compliant (FNB)
Best Customer Service Certificates (FNB)
RE-Level 1 (FNB) and NQF-Level 5
Certificate of Attendance (FNB)
Certificate of Skills and Multi-Skilling (FNB)
Various Employee of the Month Certificates (Vodacom)
EDUCATION
Intec College (College), 12/1997
Microsoft Office 98 Diploma
MS Office Word, Power-point, Outlook, Excel, Access, Internet, Email and Intranet
Centenary High School (Secondary/High School), 12/1990
EthekweniMohunlalIntecVodacomRamzanEppixforexMiladysNeera
Matric Certificate
English, Afrikaans, Accounting, Typing, Biology and Geography
Da Vinci (Professional Institution), 10/2009
NQF-Level 5 Diploma
MOTI - management of technology innovation - 19 modules
Cornerstone (Company/In-house), 03/2014
RE - Level 1
Regulatory Exams - Level 1
CUSTOM SECTION
Female
PERSONAL INFORMATION
Nationality: South African (ID: 730**********)
LANGUAGES
English, Afrikaans, Hindi: First Language
Afrikaans: B2
Upper Intermediate
English: C2
Proficient
Hindi: B1
Intermediate
HOBBIES AND INTERESTS
Reading and Socialising
Travelling
Outdoors and Nature
Animals
Movies and Music
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