Inbound Calls Customer Support

Curriculum Vitae

Personal Information

Name Zahara shaik

Address KPHB Colony,

Hydrerbad, Telangana- 500085

Mobile +91-906*******

Email ad5xdz@r.postjobfree.com

Dob 28.12.1990 / India.

Education & Qualifications

06.2007 -05.2010 BCom (General) Acharya Nagarjuna University, India Work Experience

01.2024 – 04.2024 Schepper Metal False Ceiling Pvt Ltd -Kondapur Senior Marketing Executive

Attending Outbound & Inbound calls

Appointment fixed for Builders, Architecture

Prepare Quotation & Negotiations

Keep records of customer interactions as per agreed communication guidelines and defined policies

Keep records of sales, revenue, invoices etc

Take care Admin role & Stationary items

05.2023 –12.2023 3WAY Services Private limited -KPHB Customer Support Manager.

Greet and welcome guests

Attending Outbound & Inbound calls

Create and maintain comprehensive reports

Maintain CRM Software,

Provide Land health report, explained the customer queries.

Maintaining and building customer relationship with key decision makers and ensuring highest customer satisfaction

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 01.2022 -04.2023 ARK Engineering and Solutions private ltd– Hi Tech City Administration & Senior Business development Executive

Greet and welcome guests

Attending Outbound & Inbound calls

Create and maintain comprehensive reports

Keep records of sales, revenue, invoices etc.

Prepare the Quotation for doors, and follow up the customers.

Prepare MIS Report – Weekly & Monthly

Keep records of customer interactions as per agreed communication guidelines and defined policies.

Set up meetings with potential clients and listen to their wishes and concerns.

Negotiate/close deals and handle complaints or objections 03.2020 – 12.2021 Veda Overseas Education consultancy-KPHB Junior Student Counsellor

Counselling and advising students about study options available for them overseas based on their profiles

Being familiar with and undertaking the admission process for students queries of Canada/ UK/Australia/NZ/ USA

Explain about admission procedures and courses offered to the prospective students and their parents through phone calls, emails, and face to face meetings

Analyse the applications of prospective students based on standard admission policies of all partner institutions

Following up with respective colleges for offer letters, fee receipts, any required documentation

To maintain proper records for all the meetings with the Clients. 09.2018– 01.2020 Xcel Global India – KPHB

Front Office Executive

Greet and welcome guests

Answering questions and addressing complaint

Answer all incoming calls and redirect them or keep message. 05.2016 – 06.2018 VDIEC Global Connect Pvt Ltd – KPHB Front Desk Receptionist

01.2013 – 12.2015 Broadridge Investment Management Solutions –Hi Tech City Administration

Managing the office and administrative works.

Hard Skills

Other Skills

Languages Known: Telugu, Hindi, English, Urdu

90%

90%

80%

80%

100%

80%

90%

Lead Conversion

CRM

MS Suite

Communication

Negotiation

Team Handling

Data Management

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