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Customer Service Supply Chain

Durban, KwaZulu-Natal, South Africa
May 24, 2024

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Curriculum Vitae of Nomvuyo Mbanjwa

Date of Birth: 2 January 1986

Nationality: South African

Race: African Female

Driver’s license: Code C1

Contact numbers: (071-*******


I am an organised and dedicated woman with a proven track record of providing exceptional customer service in fast paced environments. Offering keen attention to detail and strong self-management skills to manage multiple concurrent tasks. I have a strong self-motivated work ethic with the ability to perform effectively in independent or team environments.

Institution Qualification Year Completed

Umfolozi TVET College National Diploma in Financial Management 2007 Khula High School Matric with Exemption 2004

Computer Literacy


Basic to Intermediate Excel skills

Organised and able to manage time

Excellent communication and interpersonal skills. Ability to work and communicate effectively within a team environment

Good PC skills, including MS Office

Strong customer service skills and a passion for delivering customer service Strong problem analyses and solving skills

Knowledge of supply chain procedures

Student–centred learning

Employment Summary

Dates Position Company

June 2022 to Dec 2023 Accounting Lecturer CET – Higher Education and Training

Sept 2021 to Jan 2022 Financial Administrator Monitor Administrators (PTY) LTD

Feb 2016 to Sep 2020 Operations Freight and Cost Controller Khaas Carriers (PTY) LTD Feb 2014 to Jan 2016 HR Administrator Benedictine Hospital Nov 2010 to Jan 2014 Financial Analyst First National Bank Jan 2008 to Oct2010 Sales and Service Consultant First National Bank May 2006 to Dec 2007 Intern First National Bank

Computer Literacy

Notice Period


Employment History


Accounting Lecturer


June 2022 to date

CET – Community Education Training provides for the establishment of community education and training colleges that target post-school youth and adults who wish to raise the base for further learning, improve their skills for employability and/or progression to opportunities in the TVET colleges and university education. Responsibilities:

To engage in class teaching: Accounting, Economics, Entrepreneurship Business Management and Municipal Act

Planning teaching, seminars/tutorials and learning materials

Facilitating SETA new Venture Programs

Checking and assessing students work

Carrying out administration, such as attending faculty meetings, registration and writing reports

Writing research proposals, papers and other publications

Maintains telecommunications system

Receiving and sending parcel post and fax

Efficient and effective control and ordering of stationary for the staff members and students. Ensuring accurate monitoring and reporting

Providing confidential administrative services for all health services

Managing the centre finances and administration services to facilitate compliance with procedural

Create scheduling procedures and protocols

Dealing with issues relating to HR

Managing HR paper work, staff time book and staff leave

Write staff meeting minutes

Reason for leaving:

Contract employment for 18 months


Financial Administrators


October 2021 to January 2022

Monitor Administrators was established in 2003. They are insurance administrators specialising in commercial risks, high volume – low premium risks and mobile device insurance. Current annual growth rate is at 17% Responsibilities:

Evaluating and optimizing financial controls and procedures

Processing client daily deposits and rejections

Updating the Bank Reconciliation account daily

Keeping records of invoices, claims and tax payments, as well as reviewing and processing reimbursements

Preparing financial reports, including projects, including projected returns on investment and growth rates

Keeping abreast of regulatory requirements and best practices in financial administration

Prepare, track, and reconcile ledger and budgets

Prepare daily banking reconciliations and investigating any reconciling items

Deal with and resolve daily operational queries with may occur

Dealing with and building good relationships with external supplier

Requesting quotation from suppliers

Maintaining supplier’s database

Handling tender administration and following procedures

Prepare monthly recons by collecting data, analysing, and investigating variances, summarising data and information

Contribute to the audit process and resolve any audit queries within deadlines

Continuously develop own expertise in terms of professional, industry and legislation knowledge Reason for leaving:

Contract employment for 4 months


Operations Freight and Cost Controller


February 2016 to September 2020

Khaas Logistics was one of South Africa’s fastest developing freight clearing and forwarding companies. Since 2008 this firm had been fine-tuning the skill of transporting commodities cargo to any international destination. Due to the COVID pandemic however, the company faced financial difficulties and had to shut down. Responsibilities:

Finance Functions

Performing supplier reconciliation in preparing requisitions for payments

Reconciling purchase orders to invoices

Ensure invoice are accurately captured on pastel on a daily basis

Receive and check all payment requisitions

Monitor operating cost accounts and present data on a weekly basis

Ensure invoices are matched against requisitions, purchase orders and goods receive

Ensure requisitions, purchase orders and invoices are properly authorized

Ensure invoices related to contracts agree to the relevant contract

Ensure correct GL accounts &vendor account are utilized when processing invoices

Load payments on the online banking system

Forward remittance advices to suppliers after completion of payment run

Preparation and submission of creditor’s reconciliations Logistics Operations Functions

Handling tender administration

Dealing with supply chain procedures and ensuring compliance with regulations

Maintaining supplier’s database

Managing value for money supplier agreements

Managing stock levels across the supply chain

Organising work activities to achieve objectives

Overseeing the packaging of goods for deliveries

Planning routes and loads schedules for multi-drops deliveries

Negotiating and bargaining transportation prices

Booking sub-contractors and ensuring they deliver within agreed terms

Communicating effectively with clients and responding to their requests

Coordinating office activities and operations to secure efficiency and compliance Reason for leaving:

Retrenched – Khaas Carriers, a road freight division of Khaas Logistics, had a contract with SAB to transport their products from the production sites to their many different customers across South Africa. Due to the lockdown restrictions on the sale and distribution of alcohol, the company had financial loses that led to the retrenchment of employees.



HR Administrator February 2014 to January 2016

Benedictine hospital is a district hospital with 363 beds, located in Nongoma which falls in the Zululand health district. The hospital serves the population of Nongoma and surrounding rural communities. Responsibilities:

Finance Functions

Reduce overall costs while maintaining consistent patient services

Generate weekly, monthly, and yearly financial reports

Managing of accounts payable reconciliations for all suppliers HR functions

Processing allowances, deductions, and terminations

Providing confidential administrative services for all health services

Liaising with the finance and administration to facilitate compliance with procedural

Purchases, billing, and administration of service agreements

Communicate monthly and quarterly goals to all employees and adjunct staff

Create scheduling procedures and protocols for all departments

Meet health care staff to determine their concerns and needs

Receiving and processing referrals for the community health nurses

Planning and organizing of any health and safety trainings

Making health and safety presentations to all staff members

Drafting of policies that will create a safe, working environment

Write meeting minutes for both shortlisting and interviews

Dealing with issues relating to HR

Reason for leaving:

Resigned – relocation



Financial Analyst November 2010 to January 2014

First National Bank is one of South Africa's "big five" banks. It is a division of FirstRand Limited, a large financial services conglomerate, which trades on the JSE. FNB is also listed on the Botswana Stock Exchange and is a constituent of the BSE Domestic Company Index.


Evaluate credit worthiness by processing loan applications and documentation within specified limits

Communicate with clients either to request or to provide information

Justify decisions (approvals/rejections) and report on them

Complete loan contracts and counsel clients on policies and restrictions

Maintain and update account records

Reason for leaving:

Resigned – seeking better opportunities



Sales and Service Consultant January 2008 to October 2010 FNB is one of the three major divisions of the FirstRand Group, and the others being Rand Merchant Bank and Wesbank.According to its website, FNB is the oldest bank in South Africa. Responsibilities:

Prepare and maintain records for sales

Emphasize product features based on analyses of customers’ needs

Sell the organizations specialized products or services to assigned customers

Build relationships and identify the prospects needs for the products and services

Contact prospective clients and sell appropriate banking products

Analyse competitor information gathered and ensure active monitoring

Track, control, and influence sales activities

Deliver the end to end client service and continuous engagement with the client REFERENCES:

Phumzile Mkhize

Name of Company: CET – Higher Education and Training Position: Centre Manager

Contact Details: 082-***-****

Patricia Edwards

Name of Company: Monitor Administrators

Position : Human Resources Manager

Contact: (031-***-****

Patricia Mushininga

Name of Company: Khaas Logistics

Position : Supply Chain Manager/Financial Accountant Contact: (061-***-****

Buyile Mdladla

Name of Company: Khaas Logistics

Position : Managing Director

Contact: (071-***-****

Simbongile Vilakazi

Name of Company: Benedictine Hospital

Position : HR Supervisor

Contact : (035-***-**** / (072-***-****

Mr Martin Grobbelaar

Name of Company: First National Bank

Position : Branch Manager

Contact: (035-***-****

Reason for leaving:

Promoted within company



Intern May 2006 to December 2007


Understanding of financial impact of business decisions

Building valuable communication skills

Handling of Customer Service

Acquiring special techniques to aid analysis and decision-making

Servicing of clients

Reason for leaving:

Temp position

Contact this candidate